March / April 2014 How to Differentiate Your Company by Kelly J. Watkins, MBA В It was dark when the hotel shuttle bus picked me up at the airport in Denver, Colorado. We drove for miles before there was any sign of civilization. Finally, I noticed an office complex/commercial development. There were several office buildings and a few hotels sprinkled among the parking lots. At that moment, I was struck by how similar all the hotels were. There was nothing unique about any of them. They were virtually indistinguishable from each other. В None of the usual criteria applied here. For example, location is one of the primary deciding factors for guests. Yet, these hotels are next door to each other. One isnвЂ™t closer to the airport. One isnвЂ™t closer to downtown. В None of them has a view. There are no sandy beaches, babbling brooks, or towering mountains in sight. The surroundings are all the same. None of them has a beautiful courtyard or flower garden. There are no amenities, such as a swimming pool or an attached restaurant. В I thought to myself. What differentiates these hotels? Why would someone choose to stay at one versus the other? Why would that person return to that hotel? There is only one reason: the people inside. The employees. В If I stayed at one of those hotels, it would be my experience with the employees that would determine whether I would return to that property or go to the building next door. The only thing that distinguishes these hotels is their employees. В The same is true in your business. How your staff treats clients determines if they will return. В Whatever business youвЂ™re in, the primary element that distinguishes you from the competition is your employees and the level of service they offer. What your employees do and how they act determines client satisfaction. В You may invest thousands of dollars, euros, dirhams, rands in your facility, your phone system, or your computers. Yet, what matters most to customers is how they are treated by employees. Are you investing in your employees? В Are they properly trained? And, I donвЂ™t mean in the technical aspects of the job. IвЂ™m talking about training and empowering staff to provide exceptional service, memorable service in order to exceed expectations. В Does your staff know your companyвЂ™s customer service philosophy? Do they know how to handle customers who request a refund or demand a guarantee? Can they communicate with people using good listening, verbal and non-verbal skills? Does your staff know how to adapt communication to different behavior styles? Can they effectively deal with upset customers? В Developing customer-oriented employees requires an investment. Every employee has the opportunity to make an impact. What type of impact do you want them to make? В By Kelly J. Watkins, MBA. Kelly offers Keynotes and Communication Training. For FREE tips, visit: www.keepcustomers.com or (812)246-2424. В SIOUX CITY COMPRESSED STEEL COMPANY FULL SERVICE SCRAP RECYCLING IN ONE CONVENIENT LOCATION COMPETITIVE PRICING - PROMPT PAYMENT WE OFFER SHREDDING, SHEARING & METALS PROCESSING WE BUY BODIES, NON-FERROUS METALS & IRON WE ACCEPT TRAILER LOADS OF CUT STEEL, UNPREPARED, CAST IRON, AND ALL METALS IOWA LICENSED APPLIIANCE DE-MANUFACTURER ON SITE ENVIRONMENTALLY CONSCIOUS LOCALLY OWNED & OPERATED FOR OVER 60 YEARS В В В В 2600 Blvd of Champions Sioux City, IA 51111 PO Box 3262 Sioux City, IA 51102 Toll-Free: 800-889-8848, Local: 712-277-4100, Fax: 712-277-1210 www.compressedsteel.com North Dakota Automotive Recyclers Association Board of Directors Staff/Newsletter President Mickey Kvien Truck & Auto Salvage 760 вЂ“ 4th Street S.W. Valley City, ND 58072 (701) 845-3080 sales@truckandauto.com Please direct newsletter content & advertising opportunity as well as membership questions to: Past President Bob Koezler A1 Auto Parts PO Box 1087 Williston, ND 58801 (701) 774-8375 Treasurer Ron Nordstrom DaveвЂ™s Auto 218 26th Street Bismarck, ND 58501 (701) 255-1194 Secretary Richard Preston 7th Avenue Auto Salvage 402 вЂ“ 42nd Street & 7th Ave. N. Fargo, ND 58102 (701) 282-5130 richardp@seventhavenueauto.com Mission Statement North Dakota Automotive Recyclers Association To unite, advance, support, and educate our members, to create a positive image of our industry, and improve the automotive recycling industry in North Dakota. Executive Director Kelly Salseg 3333 Skycroft Circle Minneapolis, MN 55418 Phone (612) 782-8786 Email ndara@centurylink.net PLEASE VISIT OUR WEBSITE AT www.NorthDakotaAutoRecyclers.com The North Dakota Auto Recycler is published six times per year. None of the material in this publication necessarily reflects the opinion of the North Dakota Automotive Recyclers Association, itвЂ™s officers, directors, staff or members. Statements of fact and opinion are the responsibility of the author alone. Articles and letters suitable for publication will be published in the next scheduled newsletter as space permits. Material should be sent to Kelly Salseg. Articles may be edited for length. Throughout this issue, trademarked names are used. Rather than place a trademark symbol in every occurrence of a trademarked name, we state we are using the names only in an editorial fashion, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Mention of trade names, commercial products, or techniques does not constitute endorsement or recommendation for use. Advertising rates: Contact North Dakota Automotive Recyclers at 612-782-8786; ndara@centurylink.net 1 News from NDARA Hello everyone вЂ“ IвЂ™d like to remind you all that NDARA will be paying for up to two individuals from each full NDARA member (auto recycling facility located in North or South Dakota) to attend the Upper Midwest Auto &Truck Recyclers Convention and Trade Show which will be held in Minneapolis, MN @ the Ramada Plaza Mpls. on April 4 & 5, 2014. Cost to attend is $150 per person so this is a great deal! You should all have received attendee packets in the mail вЂ“ and you may also check out the convention website at www.recyclersconvention.com. To register for the convention вЂ“ please email me at ndara@centurylink.net or call me at 612-782-8786. Full convention program is inside this newsletter. Again - this offer is for full NDARA members only (auto recycles in North and South Dakota), and you must register with NDARA no later than March 24, 2014. I would also like to make all members aware of a special deal NDARA is offering. Do you know of a yard in North or South Dakota that should be a NDARA member? Or is there a company that you regularly do business with that would make a good associate member? If so вЂ“ please contact me and let me know! If NDARA is able to recruit a new member through your referral вЂ“ we will discount your 2014/2015 membership fee by $50! Thanks for your help. Warmest Regards вЂ“ Kelly Salseg NDARA Executive Director Your Reliable Consumer of Catalytic Converters and High Grade Electronic Scrap Call Today for Competitive Non-Ferrous Pricing. 877-892-9194 763-295-6992 9696 Fallon Ave. // Monticello, MN Fax 763-295-6982 // www.irtmn.com 2 Associate Members Our Associate Members Support Us. Please support Our Associate Members in return!! Auto Data Direct 850-877-8804 Toll Free: 866-923-3123 salvage@add123.com Behr Iron & Metal 641-424-9521 kwherry@behriron.com Car-Part.com 859-344-1925 tradeshows@car-part.com Gerdau Ameristeel US Inc. 800-827-1653 khanson@gerdaua.eristeel.com Hollander, A Solera Company 800-825-0644 marketing@hollanderparts.com DonвЂ™t let NMVTIS reporting wreck your day. ADD is your source for salvage vehicle reporting and more. Free and Full Service NMVTIS reporting Vehicle History Reports with Lien & Theft data Owner/Lienholder search in 25 states Enter promo code RECYCLE12 to receive $50 off account activation. For additional information, visit ADD123.com or contact us at salvage@ add123.com Integrated Recycling Technologies 877-892-9194 malika@irtmn.com Miller Compressing Company 414-290-6546 allisonh@millercompressing.com Northern Metal Recycling 651-328-8831 bkaplan@nmrecycling.com PAMвЂ™S Auto, Inc. 800-560-7336 wes@pamsauto.com Residual Materials, Inc. 701-746-9381 tyler@residualmaterials.com QRP Salvage Solutions/QRP of Wisconsin 888-241-0294 Rross.qrp@gmail.com Sioux City Compressed Steel 800-889-8848 jpalmer@compressedsteel.com United Recyclers Group 888-874-3463 dporter@u-r-g.com -4264 JSI Program Quarter Page.indd 1 2/16/12 3:34 PM NDARA Recycling MembersвЂ¦ As an added benefit of your NDARA Membership, You qualify for free bidding access to insurance salvage listings in North & South Dakota. For more information or to register, Contact Roger Ross Toll Free: 888-241-0294 or Email: rross.qrp@gmail.com QRP of Wisconsin, Inc. Independently Owned & Operated www.QRP1Source.com 3 ECAR Fact Sheet for North Dakota Waste Tires storage, transportation, and proper disposal of scrap tires. Permit Requirements. Tire dealers are eligible for a Permit-by-Rule to store a small amount of scrap tires while accumulating a load for transport to a recycling disposal or reuse facility. The Permit-by- Rule allows storage of either up to 1,300 scrap tires, 25 tons of shredded tires, or a pile of scrap tires equivalent in volume to a semi-trailer load, with the following conditions: вЂў The storage area must not create a public nuisance. вЂў Access to the storage area must be controlled. вЂў The storage area must be accessible to fire control equipment. вЂў Funds must be set aside for disposing or recycling the stored scrap tires. Storage of larger quantities of scrap tires requires a permit. Contact the North Dakota Department of Health NDDH) for more information on the Permitby-Rule provisions. The Permit-by-Rule form is listed below under вЂњOther Relevant Resources.вЂќ What You Need to Know Scrap tires provide convenient habitats for rodents. They hold water and become excellent breeding grounds for mosquitoes that carry diseases. Improperly stored tires present a fire hazard. They trap oxygen that will constantly feed the flames which emit noxious, air polluting smoke. When tires are illegally burned, oils and soot can run off and contaminate both surface and ground water. This fact sheet will help you manage the tires stored at your facility and how to dispose of them properly. The North Dakota Department of Health, Division of Waste Management (the Department) has prepared guidance documents to help auto recyclers manage scrap tires. Much of that information is included in the fact sheet below. You can access the scrap tire guidance links under Other Relevant Resources. Regulations In North Dakota, generators are responsible for the 4 Storage Requirements. The storage area must not create a public nuisance. Access to the storage area must be controlled. The storage area must be accessible to fire control equipment. Disposal. It is advised that you transport scrap tires to an end-user who will process, recycle and/or dispose the materials in a manner that complies with the laws of the North Dakota, or the governmental jurisdiction having authority over waste management activities. For a current list of acceptable disposal facilities, contact the North Dakota Department of Health. Transporter Requirements. Commercial businesses collecting and hauling scrap tires must have a waste haulerвЂ™s permit issued by the NDDH. Tires may not be delivered to a facility that is not in compliance with the state rules, or abandoned upon any street, alley, highway, public place or private premises. Anyone hauling scrap tires to unapproved disposal sites could be subject to enforcement action. In fact, some generators have been required to retrieve tires from persons paid to manage their waste because it was never managed properly. If scrap tires are taken to a location that comes under enforcement action, generators may be liable for cleanup costs. To reduce liability, you are urged to deal only with companies that properly manage wastes. facility. вЂў Schedule regular pickup for waste tires. вЂў Links to the Regulations. Use the following links to view the regulations pertaining to waste tire management. http://www.legis.nd.gov/information/ acdata/html/33-20.html Keep tires stored indoors, if possible, or keep tire piles covered in order to prevent entrapment of water. вЂў If waste tires cannot be processed in a timely manner, leave waste tires on the rims to avoid problems with mosquitoes until the waste tires can be managed properly. вЂў Do not burn or bury waste tires. Self-Audit Checklist When an inspector comes to your facility, there are certain things they check to see if you are in compliance with environmental regulations. It makes good sense for you to perform a вЂњself-auditвЂќ and catch and correct problems before they result in penalties. Also, there are some compliance incentives associated with self-audits. Use the following list to audit your waste tire storage areas and management procedures. 1. Are you required to have a permit? If you follow the Permit-by-Rule and the prescribed storage requirements, you are not required to obtain a permit. 2. How many tires are stored? If you store more than 1,300 scrap tires, 24 tons of shredded tires, or a pile of scrap tires equivalent in volume to a semi-trailer load, you will be required to obtain a permit. 3. Are you following scrap tire transport requirements? Commercial businesses collecting and hauling scrap tires must have a waste haulerвЂ™s permit. Do not deliver tires to a facility that is not in compliance with state rules. Best Management Practices (BMPs) Most regulations tell you what you have to do to be in compliance, but they donвЂ™t explain how to do it. ThatвЂ™s where вЂњbest management practicesвЂќ come into play. BMPs are proven methods that help you to get into compliance and stay there. The following BMPs are recommended for waste tire storage areas and management procedures. вЂў Store as few waste tires as possible at your Contacts 1. For more information, contact the North Dakota Department of Health, Environmental Health Section Division of Waste Management at 701-328-5166. 2. To report a spill or leak, call the Division of Emergency ManagementвЂ™s 24-hour number at 800-472-2121, or 800-773-3259 (normal business hours), and if necessary, the National Response Center at 800-424-8802. For calls originating outside of North Dakota, call 701-328-8100 (normal business hours), or 701-328-9921 (weekends and non-business hours). 3. To report an environmental incident or complaint, contact the Division of Waste Management or file an online incident report. Other Relevant Resources North Dakota - Scrap Tire Guidance Document http://www. ndhealth.gov/wm/Publications/ Guideline21ScrapTireManagement.pdf The above fact sheet was prepared by the ECAR Center staff. Once prepared, each ECAR Center fact sheet undergoes a review process with the applicable state environmental agency(ies). You can check on the status of the review process at http:// www.ecarcenter.org/fs.cfm?st=ND&fs=tires. Please read the disclaimer on the status page. While we have tried to present a summary of the essential information on this topic, you should be aware that other items, such as local regulations, may apply to you. Reprinted with permission of ARA. 5 Reprinted with permission of ARA. IF YOU HAVE NOT ALREADY DONE SO - POST OSHA FORM 300 The U.S. Occupational Safety and Health Administration (OSHA) requires that employers who have more than 10 employees must post their facilityвЂ™s injury and illness log (FORM 300) of the year prior by February 1st.В Employers are required to maintain records relating to employee injuries and illness throughout the year. Although the records are generally not filed with OSHA, they must be maintained at the worksite for a five-year period and made available to employees and OSHA inspectors. The information contained in the 300 form includes a record of each illness or injury, a summary of the prior yearвЂ™s experience, and a recap that must be posted in the workplace from February 1 through April 30 each year. While the use of Form 300 is not mandatory, posting the information contained in the form is. Posting the information contained in the 300 logs is necessary even if there were no employee injuries or illnesses within the last year. В https://www.osha.gov/recordkeeping/newosha300form1-1-04.pdf. More Delays for Implementation of Health Care Law In another change to the Affordable Care Act (ACA), the Obama Administration announced delays in implementation for two categories of employers. Mid-sized companies will get an additional year to comply with the employer mandate - pushing that date to 2016. These companies employ 50 to 99 full- time employees who work 30 or more hours per week. Businesses that employ 100 or more workers will have to begin complying in 2015 but there will be additional time allowed for full compliance. Seventy percent of employees will need to be offered coverage in 2015, versus the originally called for 95 percent. In 2016, 95 percent of employees of large companies will have to be offered coverage or the employer will incur fines. Companies that employ fewer than 50 full time employees are not required to provide coverage to their workers and no changes were made to that provision. The new rule will impact approximately 4 percent of companies according to the U.S. Department of Treasury. But media outlets have speculated that those 4 percent employ approximately 72 percent of U.S. citizens. These delays follow an announcement in July that already pushed back the employer mandate compliance from January 2014 to January 2015. EPA Releases Climate Assessment Update to National Stormwater Calculator The U.S. Environmental Protection Agency (EPA) has released phase II of the National Stormwater Calculator and Climate Assessment Tool package. The calculator is a desktop application that estimates the annual amount of stormwater runoff from a specific location. The calculator now includes changes in seasonal precipitation levels, the effects of more frequent highintensity storms, and forecasted changes in evaporation rates. The updated calculator includes climate models that can be incorporated into the calculation of stormwater th Avenue runoff. This adds future Auto Salvage climate scenarios to last yearвЂ™s phase I release, which included local soil conditions, slope, Quality Used Parts land cover, and historical Affordable Prices rainfall records. Users can enter any Freindly Sales U.S. location and select Staff to Help different scenarios to You Get learn how specific green The Right Part infrastructure changes can reduce stormwater runoff. The First Time EPA officials state that this information shows users how adding green 90 Day Warranty infrastructure, which Nationwide mimics natural processes, Parts Search can be one of the most cost-effective ways to (701) 282-5130 reduce stormwater runoff. (800) 729-5130 6 Scrap Commodities Market Report February 2014 Scrap Commodities Market Report February 2014 Approximate Pricing Approximate Pricing Crushed Cars Prepared Crushed Iron Cars Motor Blocks Prepared Iron Aluminum Rims Motor Blocks Aluminum Condensers Clean Aluminum Rims Alum/Copper Radiators Clean Clean Aluminum Condensers Aluminum Case Transmissions Alum/Copper Radiators Clean Dirty Aluminum Aluminum Case Transmissions Batteries Dirty Aluminum Lead Wheel Weights Batteries Lead Wheel Weights 200 Plus late model repairables & 15 acres of used auto parts. 240.00NT 280.00NT 240.00NT 290.00NT 280.00NT 0.75/LB 290.00NT 0.60/LB 0.75/LB 1.45/LB 0.60/LB 0.20/LB 1.45/LB 0.15-0.25/LB 0.20/LB 0.33/LB 0.15-0.25/LB 0.39/LB 0.33/LB 701-336-7563 0.39/LB *This Report is for the sole purpose of informing members of current metal market activity. *This More Report is for the purpose ofcall informing members of current metal market activity. **For accurate andsole current pricing your scrap metal vendor. **For More accurate and current pricing call your scrap metal vendor. Linking you to more customers Contact Hollander Sales: 800-825-0644 eLInk Ad.indd 1 12/26/2013 7:33:57 AM 7 2014 Upper Midwest Auto & Truck Recyclers Convention & Tradeshow www.recyclersconvention.com www.autorecyclersmn.net www.carsofwi.com 8 TRADE SHOW: FRIDAY, APRIL 4, 4 PM вЂ“ 7 PM & SATURDAY, APRIL 5, 1 PM вЂ“ 4 PM Thursday, April 3 9 PM Host/No Host Dinner: If you are arriving Thursday night and want to get in some networking and interesting dinner conversation - join us for the Host/No Host Dinner Outing. If youвЂ™d like to take part, meet in the Ramada lobby @ 6 p.m., hear your dining options & proceed with the party of your choice to your dining destination. No need to preregister. Each dinner party will be вЂњhostedвЂќ by an ARM board member who is familiar with the area. You will be responsible for your own costs and transportation (car-pooling will be taking place!) Hospitality Suite 7:30 AM вЂ“ 4:30 PM 8 вЂ“ 9 AM 9:15 вЂ“ 10:15 AM 9:15 - 10:15 AM 10:30 вЂ“ 12 Noon 10:30 вЂ“ 12 Noon 12 Noon - 1 PM 1:15 вЂ“ 2:15 PM 2:30 вЂ“ 3:45 PM 2:30 вЂ“ 3:45 PM 4 вЂ“ 7 PM 7 PM Registration Breakfast Jim Counts вЂ“ How to Pay More for Cars and Sell the Parts for Less Gary Olmstead - WorkersвЂ™ Comp: Everything a Safety Manager Needs to Know - Part 1 Jim Counts вЂ“ Recyclers вЂ“ the Next Target of Insurance Companies? Gary Olmstead - WorkersвЂ™ Comp: Everything a Safety Manager Needs to Know - Part 2 Lunch D. J Harrington - How to Attract New Members & Keep the Old Jim Counts вЂ“ The 65 Ideas Which Are Commonly Thought To Be True But Are Not Dave Kendziorski - How to Develop an Effective Safety Program TRADE SHOW Dinner & Live Auction 6 PM Friday, April 4 HELP WITH THE LIVE AUCTION Please consider donating a service or item for the live auction. You may donate a product or service from your company or any item that you think would get the bidding going in a live auction. To coordinate the donation of your auction item please contact Sandy Dumke at sandydumke46@yahoo.com YOUR DONATION IS APPRECIATED! 10 PM Hospitality Suite Saturday, April 5 8 AM вЂ“ 1 PM 8 - 10 AM 8 - 9 AM 8 - 9 AM 9 - 10 AM 9 - 10 AM 10 вЂ“ 11 AM 10 вЂ“ 12 Noon 12 Noon - 1 PM 1 вЂ“ 4 PM 4 вЂ“ 5 PM 6 PM 9 PM Registration Breakfast Forklift Training by Paul Secker/SAS Forks Terry Westedt - The Three Elements Needed to Build a Reliable Workplace Team Airbag Training by Dave Kendziorski/StormTech, Inc. Terry Westedt - Building Procedures for a Successfully Driven Job Performance User Group Meetings: Hollander/Car-Part.com/Actual Systems Rick Zirbes I-Car/New TechnologyвЂ™s and Trends for 2014 Lunch/ DJ Harrington - The Perfect Blend: Electronic & Personal Relationship TRADE SHOW Dan Knuth - ARM Lobbyist/Chris Bickmann вЂ“ ARM Past President вЂ“ Legislative Process 101 & MN Legislative Update Dinner/Nascar Simulator Races Hospitality Suite Shared ride service to and from the airport is available from SuperShuttle. Ticket counters are located in the Terminal 1-Lindbergh Ground Transport Center, accessible via the terminalвЂ™s Tram Level. Follow the signs to the appropriate escalator or elevator up. Advance reservations are highly recommended. Shuttles drop off travelers near the Green and Gold parking ramps across from the Lindbergh Terminal. From there, you can take an escalator or elevator down to the terminalвЂ™s Tram Level (Level T) or up to the skyway to Ticketing. Travelers arriving at Terminal 2-Humphrey can call for pick up at the Super Shuttle kiosk in the Ground Transport Center, located on Level 1 of the Purple parking ramp across from the terminal building. Reservations call 612-827-7777 or 612-713-7488 fax: 612-713-8999 e-mail: mspsales@supershuttle.net web: www.supershuttle.com Airport Taxi Service Taxi service is available at both terminals Terminal 1-Lindbergh via the Tram Level (Level T) Signs direct passengers one level up to the taxi starter booth, where airport staff will assist passengers in obtaining a taxi. Terminal 2-Humphrey available at the Ground Transport Center, located on the ground level of the Purple parking ramp directly across from the terminal building. 9 How to Pay More for Cars and Sell the Parts for Less вЂ“ Jim Counts вЂ“ Friday - How to increase what you can pay for vehicles and still have competitive prices. Most of us have found ourselves at the auto auction where a friendly competitor consistently pays more for vehicles than we can. When we call them on a common part, we find they want less for the part than we do. Do you ever wonder how they can stay in business? Yet, they seem to grow and prosper. Your competitor may already know what we will discuss at length in this detail packed seminar. Designed to be simple to understand and implement, this seminar can change the way you run your business and increase sales. Recyclers вЂ“ the Next Target of Insurance Companies? вЂ“ Jim Counts вЂ“ Friday - In the past 20 years insurance companies have gradually taken control of the body shop industry by unloading expenses and responsibility onto them. Now it appears they plan to target the auto and truck recycling industry in the same way. This seminar will explain how this has happened and how we can avoid this in our industry. The 65 Ideas Which Are Commonly Thought To Be True But Are Not вЂ“ Jim Counts вЂ“ Friday - A discussion of the correct handling and business practices which make you more profitable. There are a lot of ideas and business practices which our industry has believed to be true or the correct way of handling issues which are in fact not true and in many cases the exact opposite is true. We will work thru the list and discuss how to improve profits by changing some of these practices. WorkersвЂ™ Comp: Everything a Safety Manager Needs to Know Part I & Part II вЂ“ Gary Olmstead вЂ“ Friday - Although a safety managerвЂ™s primary responsibility is preventing injuries, there needs to be an additional focus on dealing with any injuries that do occur. Many workplace safety programs are judged on workersвЂ™ compensation costs. Safety managers need to have a basic understanding of the system and how to influence outcomes. This presentation will emphasize relationships between the injured worker and the treating physician, the insurance company and the employer. Attendees will gather ideas on how to evaluate their current program as well as how to improve it. How to Attract New Members and Keep the Old - DJ Harrington - Friday - DJвЂ™s no nonsense approach to member recruitment will help your team reach your target audience. These easy tips and skills will not only increase your member base but will encourage stronger relationships with the ones you have currently. How to Develop an Effective Safety Program вЂ“ Dave Kendziorski вЂ“ Friday - One of our important challenges is to develop and implement effective safety programs that protect the health and safety of our employees, and that comply with safety regulations. This session offers an excellent opportunity to learn about the essential elements of a comprehensive safety program for your auto recycling company; the safety regulations that apply to our industry; the 15 most important safety practices for your company; the various compliance assistance services available; and the importance of owner and management commitment. Find out how to meet the employee safety training requirements and how to maintain proper records and documents. Forklift Training вЂ“ Paul Secker/SAS Forks вЂ“ Saturday - Employees of auto recycling businesses use a variety of lift equipment to move vehicle inventory. This training will offer a presentation covering safety aspects of both forklift and wheel loader operations specifically how they apply to an auto recycler setting. Lifting dynamics, best practices, pre-operation inspections and other critical safety information will be covered. Attendees can use this as a portion of the OSHA required training or as train the trainer class, to take the materials back and share with others at your business. Follow up demonstrations and test drives will need to be performed individually by each company by a qualified person, and not part of this presentation. Certificates and cards will be mailed after completion of the presentation and written test. Airbag Training вЂ“ Dave Kendziorski/MN CAR Program Manager/Stormtech, Inc. - вЂ“ Saturday - Auto recycling facilities that ship or deliver airbag components are required to document hazardous material shipping training every 3 years. The shipping employees and their supervisors must be trained. This training will address a review of the regulations, how to fill out the shipping labels, and how to package and box the airbag modules. Upon completion of a written test, each participant will receive a certificate. The Three Elements Needed to Build a Reliable Workplace Team вЂ“ Terry Westedt вЂ“ Saturday - Many productivity experts focus on individual productivity, even though few of us actually work completely alone. With rare exceptions, each of us fills a slot in a team focused on specific tasks and projects. Team productivity is as crucial as personal productivity, if not more so; but it can be difficult to maintain, since a workplace team can only be as strong as its weakest link. Accordingly, itвЂ™s your responsibility as team leader to shore up any weaknesses you see, so you can forge a work group you can be proud of. This class will give you creative ideas for laying out a TEAM for success in all aspects of your business. (Saturday) Building Procedures for a Successfully Driven Job Performance вЂ“ Terry Westedt вЂ“ Saturday - This class will teach you how to create and maintain healthy structured job descriptions with set goals, accountability and enhanced team performance for a stronger more profitable business environment. The Perfect Blend: Electronic & Personal Relationship вЂ“ DJ Harrington вЂ“ Saturday - DJ will show the audience how to maximize the impact a company has on its customers. In todayвЂ™s marketplace we cannot solely rely on personal interaction any longer so we must intertwine personal and electronic skills to develop a well rounded staff capable of delivering for the customer and the company. Legislative Process 101 & MN Legislative Update вЂ“ Dan Knuth & Chris Bickmann вЂ“ Saturday - In this seminar, Dan will give an overview of the legislative process. Dan and Chris will give an update on the 2013 Scrap Metal & Auto Theft Prevention Act. New TechnologyвЂ™s and Trends for 2014 вЂ“ Rick Zirbes вЂ“ Saturday - This class will be a mix of the I-Car New 13 and New 14. Covering new metals and where they are used, sectioning, new safety features and other technologies such as steer by wire and grill shutters. User Group Meetings by Hollander, Car-Part.com & Actual Systems вЂ“ Saturday 10 Chris Bickmann. Bickmann is co-owner of R & R Auto & Metal Salvage, Inc. вЂ“ Litchfield and Green Isle. He is also ARM Immediate Past President (2013) and was very active in the Scrap Metal & Auto Theft Prevention Act of 2013. Jim Counts. After owning three successful automotive recycling businesses Jim has worked with hundreds of Auto and Truck Recyclers from San Juan to Anchorage and Newfoundland to Australia. He has been a featured speaker at ARA, APRAA and Parts Plus in Australia, Parts World in New Zealand, SGI Salvage, Ontario Auto Recyclers of Canada and most US state conventions. Jim is the author of the automated pricing and management assistant algorithms used in the Powerlink 2, Pinnacle, Pinnacle Pro and Bid Buddy XL systems. Jim is best known for simple solutions to complex problems and was voted вЂњMotivator Of The YearвЂќ by The Locator magazine in 2005. Jim has been a full time consultant dedicated to only our industry for 24 years. DJ Harrington is a bestselling author and the President of Phone Logic, Inc., an international training company based in Atlanta, Georgia. D.J. serves as a consultant and trainer to over 1,000 privately owned businesses throughout the country, training personnel at all levels of the company. Known as the вЂњDoctorвЂќ to some and the вЂњCar-DiologistвЂќ to others he has presented well over 2000 programs globally. D.J. combines his knowledge, high energy and humor in a thought provoking, fun, interactive learning environment. He leaves his audience with practical advice and methods to succeed. His years as a sales trainer and motivational speaker in a variety of industries has provided D.J with an outstanding background which he brings to every clinic and seminar. DJ can give you a вЂњtuneupвЂќ or a вЂњcomplete overhaulвЂќ. David Kendziorski is the Program Manager for the WI & MN Certified Automotive Recycler Programs. The WICAR and MN-CAR programs help professional recyclers comply with environmental, safety, and business regulations and certify recycling companies that meet the program standards. Dave is President of Stormtech, Inc., which specializes in developing and managing state certification and compliance programs for the auto recycling industry. Dave oversees state programs for auto recyclers in MN, WI, MI, & CA. Dave is the author of the Automotive Recyclers AssociationвЂ™s Storm Water Guidance Manual, and he previously managed ARAвЂ™s Certified Automotive Recycler program. Dave has a BachelorвЂ™s degree in Biology and a Master of Science degree in Water Resources Management from the University of Wisconsin. Dan Knuth/ARM Lobbyist. Dan has been a lobbyist since 2003. Dan has also served in the Minnesota House of Representatives authoring landmark legislation. He was elected in District 52 B in 1982, 1984 and 1986. During that time he served as the Vice Chair of the Committee on Appropriations, and served as a member of the Environment and Natural Resources, Transportation, Governmental Operations and Economic Development Committees. Dan also spent approximately ten years working for the 3M Company as Regional Manager of Government Affairs and Community Public Relations, covering a 31 state region. In that role he developed policy and acted as an advocate for 3M on such issues as: taxes, economic development, product responsibility and permitting. Dan earned his Doctorate & Masters Degrees from Indiana University, and Bachelors from Minnesota State University, Mankato. Gary Olmstead. Gary is currently President of his own consulting firm. Until last year, he was the Director of Global Safety and Environment at General Mills where he worked for 35 years. Gary has a PhD. In Environmental Health and is a Certified Safety Professional and Certified Industrial Hygienist. He is also an adjunct professor at the University of MinnesotaвЂ™s School of Public Health. Paul Secker is President of SAS FORKS. Paul has been in the industry over 30 years, attended several вЂ�train the trainerвЂ™ courses, involved with forklift and wheel loader lift capacities daily and has presented on this material multiple occasions in person and in webinars. Terry Westedt is the National Accounts Manager for Rydell Auto Group based out of Waterloo, Iowa. Terry is responsible for the Recyclers/OEM relations directly relating to the OEM Surplus programs. Prior to this, he was the GM for a large Midwest Auto Recycler, with multiple locations in three States. His duties included day to day operations for Sales, Dismantling, Procurement, Remanufacturing, Surplus, Delivery, Cores and Human Resources/Benefits along with Insurance and Wholesale relations. Terry also spent 14 years in the body shop industry from entry level to Corp. Mgr. for a large multi shop chain of collision shops. Terry has also shared his experiences on numerous boards and committees for the Recycling industry and the Body shop Associations across the Country. Terry consults for the Recyclers on stream lining operations and HR topics related to our industry and Sales Team Performance. Rick Zirbes. Since 1973, Rick Zirbes has been delivering quality repairs, insight, experience and performance to the consumer market. From basic repairs, parts, service to delivering high tech troubleshooting, analysis, and diagnostics for vehicles that needed more than replacement of OEM parts from a dealer. Today, Rick owns and operates DickandRicks.com, leading the industry in automotive interior technology / repair. Because of the many advancements in todayвЂ™s safety systems and technologyвЂ™s, this has led to a shortage of companies willing and able to take on real challenges to deliver excellence in proper diagnostics and repair. From insurance companies, OEM manufactures, to recyclers, DickandRicks.com leads the Midwest through I-car instruction, and staying ahead of what lies ahead in vehicle development and dynamics to meet the demands of the savvy high tech consumer. 11 Recycled Art Contest - Once again this year weвЂ™ve expanded our eco-conscious art competition to include entries made not just from car parts bur ANY recyclable materials. Entries may be sculptures, yard ornaments, jewelry, furniture, clocks, games, clothing вЂ“ the possibilities are endless! Entries will be on display Friday and judged by our blue ribbon panel. There will be cash prizes for 1st ($250) 2nd ($150) and 3rd place ($100). All entries will become the property of the convention and auctioned off during the Friday night auction. Submit as many entries as you want. You do not need to pre-register to enter. Contact Sandy Dumke at sandydumke46@yahoo.com for additional information. Car Part Chess Set Car Part Coffee Table Nascar Simulator Race Competition вЂ“ Take part in the NASCAR Simulator Races Saturday evening. Entry fee is $25. No need to pre-register. Race head to head - best lap times proceed. Pay out to top 3 вЂ“ 50/50 split of proceeds. For further information contact NASCAR Race Organizer вЂ“ Robbie Koepp (WI), 800-866-2277 ext. 122 or rob@morrisonsauto.com Increase your visibility and support through a variety of sponsorship opportunities. All sponsorship will receive a link on the 2012 Upper Midwest Convention website, recognition in the attendee program booklet & ARM & CARS newsletters, area signage & preferential name badges Hotel Room Welcome Host $1500 This sponsorship allows you to be the first business your guests will see upon their hotel check-in. Provide us with your business card or gift tag of your design and we will have bags of chocolates personalized with your company information handed out to each attendee at check-in. You may also choose to provide us with a welcome bag filled with promo items you provide that may also be handed out at check-in. Hotel Room Key Sponsor $1500 large area signage at the registration table and your own display table for your products/services during the entire event. LD OR SATURDAY) HOSPITALITY SUITE HOST (THURSDAY, FRIDAY SO $1000 EACH BREAKFAST HOST (FRIDAY OR SATURDAY) $750 EACH LUNCHEON HOST (FRIDAY OR SATURDAY) LD $750 EACH SO DINNER HOST (FRIDAY OR SATURDAY) $1000 EACH Provide us with your artwork and your company information will appear on all attendees hotel room card keys. EDUCATIONAL HOST (MULTIPLE SPONSORSHIPS AVAILABLE) $500 EACH Registration Booth Host $1500 RECYCLED ART COMPETITION SPONSOR $750 - SOLD Your business is the first contact every attendee will see. Every vendor and attendee will be your walking lanyard advertisement with your company name and logo on each lanyard. You will also have NASCAR SIMULATOR RACE SPONSOR $1500 - SOLD F&SA BREAK HOST $750 WANT ADDITIONAL NAME RECOGNITION? Place an ad in the program booklet. Quick reference booklets will include schedule of events, information on speakers, trade show details and more! Ad copy/artwork should be high resolution (300dpi) PDF files or camera ready artwork. Submit your ad via e-mail to arm123@centurylink.net no later than March 15, 2014. Business Card Size - 3.5вЂќ w x 2вЂќ h . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $35 Half Page - 3.5вЂќ w x 4.25вЂќ h . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $50 Full Page - 3.5вЂќ w x 8.5вЂќ h . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $75 Front Inside Cover - 3.5вЂќw x 8.5вЂќh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $100 Back Inside Cover - 3.5вЂќw x 8.5вЂќh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $100 Back Outside Cover - 3.5вЂќw x 8.5вЂќh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $125 - SOLD 12 We have arranged for discounted room pricing for our members.To receive discounted prices, contact the Ra1 877-774-4315 and identify yourself as an Upper Midwest Auto and Truck Recyclers Convention participant. The cut-off date to receive a discount is March 19 2014 King $91 | Double $91 | Suite $121 + taxes (currently 13.4%) FEATURES Free High Speed Internet Coffee Maker Dual Phone Lines with Voicemail will provide free shuttle service to any location within a five mile radius of the hotel (this includes both downtowns!) The airport is outside of this limit. Hospitality Suite 1330 Industrial Boulevard NE Minneapolis Minnesota 55413 612 331-1900 or 1 877-774-4315 FROM NORTH Follow I-694 to I-35W South. Take the Industrial Blvd exit (#22). Go left on Industrial and the hotel will be on the right. FROM SOUTH Follow I-494 to I-35W North. Take the Industrial Blvd exit (#22). The hotel will be on the right side as you exit. FROM EAST stoplight (Broadway Street) take a left. Take a right on Industrial Blvd and hotel will be on the left. FROM WEST Follow I-394E to I-94E North. Take I-35W North to Industrial Blvd exit (#22). The hotel will be on the right side as you exit. FROM AIRPORT Hospitality Suite Industrial Blvd Follow I-494 West out of the Airport. Take I-35W North to Industrial Blvd exit (#22). The hotel will be on the right side as you exit. Broadway 13 Cost is $150 for Full Registration or $100 for One Day (either Friday or Saturday) F & Sa Meals included with all registrations ONLY if indicated below** Company Name:__________________________________________________________________________________________________ Contact Name & Title: ______________________________________________________________________________________________ Address: ________________________________________________________________________________________________________ City, State, Zip: ___________________________________________________________________________________________________ E-mail: _____________________________________________________________ Phone:_______________________________________ ________________________________________________________________________________________________________________ Attendee #1 (First/ Last Name & PLEASE CIRCLE WHICH OPTION: FULL ($150) - or - ONE DAY ($100) Circle Fri or Sat ________________________________________________________________________________________________________________ Attendee #2 (First/ Last Name & PLEASE CIRCLE WHICH OPTION: FULL ($150) - or - ONE DAY ($100) Circle Fri or Sat ________________________________________________________________________________________________________________ Attendee #3 (First/ Last Name & PLEASE CIRCLE WHICH OPTION: FULL ($150) - or - ONE DAY ($100) Circle Fri or Sat ________________________________________________________________________________________________________________ Attendee #4 (First/ Last Name & PLEASE CIRCLE WHICH OPTION: FULL ($150) - or - ONE DAY ($100) Circle Fri or Sat ________________________________________________________________________________________________________________ Attendee #5 (First/ Last Name & PLEASE CIRCLE WHICH OPTION: FULL ($150) - or - ONE DAY ($100) Circle Fri or Sat Please assist us by providing us with a total number of in each of the following: Friday Breakfast ___ Friday Lunch ___ Friday Dinner ___ Saturday Breakfast ___ Saturday Lunch ___ Saturday Dinner ___ Walk-In Registration is allowed вЂ“ walk-in registration price $200 Full or $150 One Day Subtotal amt:______________ Sponsorship Hospitality Suite $1000 each night Th F SOLD Sa Breakfast Sponosr $750 Friday Saturday Luncheon Sponsor $750 Friday Saturday SOLD Dinner Sponsor $1000 Friday Saturday Convention Break Host $750 NASCAR Simulator Race Competition Sponsor $1500 - SOLD Hotel Room Key $1500 Registration Host $1500 Hotel Room Welcome Host $1500 Educational Programs $500 Recycled Art Competition Sponsor $750 - SOLD Subtotal amt:______________ Program Booklet Ad LD ___ Business card size $35 ___ 1/2 page $50 ___ Full page $75 ___ Front inside cover $100 ___ Back inside cover $100 ___ SO Back outside cover $125 Subtotal amt:______________ Enclosed is a check payable to: ___ ARM or charge my: Visa ____ Mastercard ____ Card # _______________________________ Expiration Date: _________ CardholderвЂ™s Name: (please print) _________________________________ Provide ENTIRE billing address for card including ZIP CODE:____________________________________________________________________ Mail/Fax/Email completed application to: ARM-Automotive Recyclers of Minnesota Attn: Upper Midwest Conv & Trade Show 3333 Skycroft Circle, Minneapolis, MN 55418 Fax: 866-489-5137 Please contact Kelly Salseg with questions (612-781-5555 or arm123@centurylink.net) Cancellation Policy: In the event of cancellation prior to March 15, 2014 attendees will receive a full refund. Cancellations after March 15, 2014 will forfeit all payments. All forfeited payments shall become the property of the Upper Midwest Auto & Truck Recyclers Convention & Trade Show. 14 What Does A Membership In NDARA Provide? NDARA Newsletter - published 6 times a year. The newsletter is mailed to all recyclers in North & South Dakota as well as to related businesses in our geographic region. The newsletter includes NDARA and industry news, a complete membership listing, updates on legislative and environmental issues and lots of other interesting and useful information. NDARA also accepts articles submitted by our members. This is a great opportunity to communicate your message to fellow recyclers and associated businesses. (Inclusion in newsletter subject to approval by NDARA staff). NDARA Website www.NorthDakotaAutoRecyclers.com All members are listed on the website with complete contact information and a link to your website (if available); Newsletter archives; Calendar of Events; Parts Search, an opportunity for each member to sell parts; Complete NDARA Board of Directors and staff contact information. NDARA Education and Training Opportunities. В NDARA provides educational programs, email blasts, social and networking events which allows you to share and learn from other recyclers. Legislative representation on issues pertaining to ND auto recyclers. NDARA Staff NDARA staff is available via email (ndara@centurylink.net) or phone (612-782-8786) to respond to your questions and concerns. Member of the Automotive Recyclers Association NDARA is a member of the Automotive Recyclers Association, the National association for auto recyclers. NDARA is active by participating in the ARA Affiliate Chapter & Legislative conference calls, and sharing information gained with members. NDARA also shares ARAвЂ™s Industry Email newsletter with all NDARA members вЂ“ providing them with weekly up-to-date developments effecting the industry, international news as well as instrumental association updates and promotional offers. NDARA Membership Plaque All NDARA members are provided with membership plaque denoting membership in NDARA for display in their waiting area. The NDARA logo is a mark of distinction that tells your customers and fellow recyclers that you are a professional. In Numbers There Is Strength NDARA membership means fellowship with other auto dismantlers and recyclers and an exchange of ideas. In addition, through membership in one state trade association, auto dismantlers and recyclers have strong representation before government agencies, the consumer, and the industry at large. All recyclers encouraged to join NDARA and make a difference by getting involved. Support your state association and reap the many benefits of membership! WELCOME TO NDARA NEW MEMBERS Auto Data Direct Contact: Jay Svendsen 1379 Cross Creek Circle Tallahassee, FLВ 32301 Phone: 850-877-8804 Toll Free: 866-923-3123 Fax: 850-877-5910 Email: salvage@add123.com www.ADD123.com Northern Metal Recycling Contact: Bob Kaplan 2800 Pacific Street Minneapolis, MN 55411 Ph: 651-328-8831 Fax:В 651-224-4870 Email: bkaplan@nmrecycling.com Web:В www.NorthernMetalRecycling. com 1010 2.3x1.323 1010 2.3x1.323Residual ResidualMaterials Materials #2:Layo #2:Layo 1010 2.3x1.323 Residual Materials #2:Layo 1010 2.3x1.323 Residual Materials #2:Layo Residual llMa Materia terialsls ls Inc. Inc. Residua Residua Ma teria Inc. вЂў S t e e l вЂў SвЂў Steel te e l вЂў вЂў вЂў вЂў вЂў вЂўS At el uem l inum A lum inu m вЂў вЂўвЂўAluminum ABl ur ams isn u m BвЂў Car r a Bodies ss вЂў вЂўBCr ao spsp e r C oppe r вЂў вЂўвЂўBrass C o papi nelre s s S t Sa ti n le s s вЂў вЂў Copper SS t a i n l le s s t e teel eSteel вЂўSStainless S te e l 701-746-9381 701-746-9381 2 2 2 R e d701-746-9381 Dot P la c e вЂў G ra nd F ork s , N D 5 8 2 0 3 -1 5 4 8 2 2 2 R e d Dot P la c e вЂў G ra nd F ork s , N D 5 8 2 0 3 -1 5 4 8 2 2www. 2 R e d Dotres P la ci edual вЂў G ra nd F ork s , N al D 5s 8 2. 0c3 -1 548 materi om www. res i dual materi al . com om www. res i dual materi al ss. c 701-772-2008 www. resFax i dual materi al s . c om www.residualmaterials.com 15 North Dakota Automotive Recyclers Association Application for Membership Company Name _______________________________________________________________________ Contact Person & Title_________________________________________________________________ Address______________________________________________________________________________ City, State, Zip ________________________________________________________________________ Phone: Fax: Web: E-mail___________________________ Toll Free:____________________________________________ ENCLOSED IS MY NDARA MEMBERSHIP CHECK: o $150.00Annual Fee NDARA membership is open to all auto recyclers in North & South Dakota, as well as all associated businesses. Our membership year runs from October 1 вЂ“ September 30 Please make check payable to NDARA Please return this form with your membership check to: NDARA 3333 Skycroft Circle Minneapolis, MN 55418 Phone: (612) 782-8786 Email: ndara@centurylink.net The North Dakota Automotive Recyclers Association (NDARA) is excited to announce we are working with a new publisher for the association newsletter. Through our new publisher, newsletter ad proceeds will now go directly to the NDARA to help support our members and our mission to unite, advance, support, and educate our members, to create a positive image of our industry, and improve the automotive recycling industry in North & South Dakota. We look forward to this new venture which will be integral to keeping the NDARA strong and vibrant, and to continuing to bring you the news of the NDARA and automotive recycling industry at large. In order to make this happen вЂ“ we need your support. The newsletter is funded through the newsletter advertising revenue. MAKE SURE YOUR AD IS INCLUDED! NEW ADVERTISING RATES - Please indicate which ad size you prefer. Ad Size Business Card (2вЂќ x 3.5вЂќ) Вј Page (3.5вЂќ x 4.75вЂќ) ВЅ Page (7.25вЂќ x 4.75вЂќ) Full Page (7.25вЂќ x10вЂќ) One Time Rate $60 per issue $90 per $140 per $240 per Yearly Rate (6 issues) $45 per issue $70 per $120 per $200 per Please e-mail ad to ndara@centurylink.net. Ads should be in b/w only, and sent as either a .jpeg image or .pdf file. Also keep in mind the sizes needed for each ad option! Company:_________________________________________________________________________________ Address:__________________________________________________________________________________ City, State Zip:_____________________________________________________________________________ Phone:___________________________________________________________________________________ Email:____________________________________________________________________________________ Payment: o I have enclosed a check made payable to вЂњNDARAвЂќ in the amount of $ . RETURN WITH PAYMENT TO: North Dakota Automotive Recyclers Association 3333 Skycroft Circle, Minneapolis, MN 55418 Phone: (612) 782-8786 E-mail: ndara@centurylink.net For more information or to sign up for advertising space, please contact NDARA directly at the contact info. above. North Dakota Automotive Recyclers Association 3333 Skycroft Circle Minneapolis, MN 55418