How to Start Using Human Capital Management Solution Surasan Tengtrirat surasan@xpsconsulting.com 29 February 2012 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 1 Agenda Introduction Assess Your HCM Requirements Identify Your Implementation Approach Plan Your Resource Availability Identify Risks and Mitigation Plans Post Implementation Support Preparation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 2 XPS Consulting An international consulting firm, locally own, formally operated as Cromwell Business Resultancy Asia Thought leaders in eHR and world class HR service delivery Established in SE Asia in 2006; 30+ consultants in Thailand all PeopleSoft HCM experienced. In our view: the best and biggest in Thailand Employ a global methodology; global quality standards (ISO 9001:2008) re-accredited in Thailand November 2009 Expertise recognised by global companies, e.g. Daimler (AAP project) Expertise recognised by Oracle (Oracle Certified partner) 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 3 Our Thai Company Experience XPS has an outstanding track record in assisting major corporations from all sectors in Thailand, for example Bank of Ayudhya (12,000) Bangkok Bank (18,000) Kasikorn Bank (14,000) Krung Thai Bank (16,500) Thanachart Bank (8,000) Panasonic Electronic Works (5,000) Bangkok General Hospital Group (5,000) Siam Cement Group (18,000) Bangchak Petroleum (1,500) Oracle University Thailand & Vietnam Oracle New Partner of the Year 2007 Award 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 4 Agenda Introduction Assess Your HCM Requirements Identify Your Implementation Approach Plan Your Resource Availability Identify Risks and Mitigation Plans Post Implementation Support Preparation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 5 Assess Your HCM Requirements HCM Life Cycle Org Structure & Manpower Planning Recruitment Management Payroll Time & Labour Administer Workforce Absence Mgt (Personal , Job Data, Additional Data) Career and Succession Planning Profile Mgt Performance Mgt Training Administration Development Activities (ie mentor, on the job training) 01.03.2012 Individual Development True PeopleSoft Solutions by Experienced PeopleSoft Consultants 6 Assess Your HCM Requirements PeopleSoft Product Portfolio HR Analytics Interactive Dashboards Performance Recruiting Excellence Solutions Reporting & Publishing Succession Planning Ad-hoc Analysis Proactive Alerts ePerformance Disconnected Analytics MS Office Plug-in Learning Mgmt eComp Profile Management eCompensation eProfile Service Delivery Excellence eBenefits eDevelopment Web Services Oracle Incentive Comp ePay Workforce Communications HRMS Portal Pack Help Desk for HR Time & Labor Administrative Excellence Core HR Absence Mgmt Payroll for NA Workforce Scheduling Global Payroll Resource Mgmt Payroll Interface Benefits Admin Travel & Expense Stock Admin Activity Based Mgmt Pension Admin User Productivity Kit 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 7 Assess Your HCM Requirements Mostly Used in Thailand HR Analytics Interactive Dashboards Performance Recruiting Excellence Solutions Reporting & Publishing Succession Planning Ad-hoc Analysis Proactive Alerts Disconnected Analytics Learning Mgmt eComp ePerformance MS Office Plug-in Profile Management eCompensation eProfile Service Delivery Excellence eBenefits eDevelopment Web Services Oracle Incentive Comp ePay Workforce Communications HRMS Portal Pack Help Desk for HR Time & Labor Administrative Excellence Core HR Absence Mgmt Payroll for NA Workforce Scheduling Global Payroll Resource Mgmt Payroll Interface Benefits Admin Travel & Expense Stock Admin Activity Based Mgmt Pension Admin User Productivity Kit 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 8 Assess Your HCM Requirements Prioritise Your List of Requirements 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 9 Agenda Introduction Assess Your HCM Requirements Identify Your Implementation Approach Plan Your Resource Availability Identify Risks and Mitigation Plans Post Implementation Support Preparation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 10 Identify Implementation Approach 2 Tracks for Big Organisation or Big Set of Requirements HCM An a l y t i c s Organisation Change 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 11 Identify Implementation Approach Single Track for Small Organisation or Small set of Requirements 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 12 Identify Implementation Approach Master Template and Rollout Approach CLIENT TEMPLATE 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 13 Identify Implementation Approach Pros and Cons of Each Approach Building Blocks – Experiences Gain Adaptability Faster ROI Temporally Interface Programming Length of Implementation Project 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 14 Identify Implementation Approach Other Factors that Play Significant Roles Start Payroll at the Beginning of the Year Key Internal Targets Internal Re-organisation Merger / Acquisition Target Obsoleted Legacy, Programming Language, Hardware or Database 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 15 Identify Implementation Approach Identify Your Timeline 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 16 Identify Implementation Approach Late Start 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 17 Agenda Introduction Assess Your HCM Requirements Identify Your Implementation Approach Plan Your Resource Availability Identify Risks and Mitigation Plans Post Implementation Support Preparation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 18 Plan Your Resource Availability Project Organisation Executive Sponsor CLIENT Steering Committee (Representatives to be agreed) Product Advisor Quality Management Oracle CLIENT XPS Project Manager CLIENT / XPS 01.03.2012 Functional Leads Technical Leads CLIENT / XPS CLIENT / XPS Functional Team Technical Team CLIENT / XPS CLIENT / XPS True PeopleSoft Solutions by Experienced PeopleSoft Consultants 19 Plan Your Resource Availability Involvement from Your Team Need to have an HR business lead from each of your main functions (e.g. manpower planning, personal administration, training, etc.) joining the implementation team. At least one for each business function Key resources to work with the team so your full business needs can be identified Help analyse the gap between the PeopleSoft base processes and actual requirements and thus also make decision on how to best bridge those gaps and create agreed to-be processes Support from your IT function to provide local IT knowledge and technical resources particularly around current systems and data sources. 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 20 Plan Your Resource Availability Average Involvement within Each Implementation Phase Level of CLIENT anticipated involvement is as followed: Project Phases \ Functions Initiation Design Build Configure Integrate Test & Deploy 01.03.2012 Functional Resources 25-50% 50-75% 25-50% 50-75% 15-25% 75-100% Technical Resources 15-25% 25-50% 15-25% 25-50% 50-75% 25-50% True PeopleSoft Solutions by Experienced PeopleSoft Consultants 21 Plan Your Resource Availability Get Your Team Trained Standard Product Training – both functional and technical Design Sessions – mapping standard product against your requirements Functional Knowledge Transfer Train-The-Trainer Technical Knowledge Transfer End User Training 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 22 Agenda Introduction Assess Your HCM Requirements Identify Your Implementation Approach Plan Your Resource Availability Identify Risks and Mitigation Plans Post Implementation Support Preparation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 23 Identify Risks and Mitigation Plans Design Phase Risk: Non alignment with the Organisation’s policy Mitigation: Key-users to provide accurate information Ensure alignment with HR service delivery scope Minimise customisation Agreed and realistic To-Be processes Risk: Copy of your existing HCM system Mitigation: Strong HCM project policy and support from management team 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 24 Identify Risks and Mitigation Plans Design Phase Risk: Create �wish-list’ Mitigation: All outstanding issues must be raised to Management for immediate decision making Risk: Scope creep Mitigation: FREEZE customisation list 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 25 Identify Risks and Mitigation Plans Build, Configure & Integration Phases Risk: “Garbage In” - Data Conversion Mitigation: Extensive data cleansing before conversion to UAT and production systems Conversion activities start as soon as design is in place Risk: “Garbage Out” - Interfaces Mitigation: Sufficient testing from all parties Data Mapping Strategy 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 26 Identify Risks and Mitigation Plans Build, Configure & Integration Phases Risk: Lack of data privacy Mitigation: Accurate and up-to-date role level security for maintaining PeopleSoft system Risk: Inappropriate testing Mitigation: User Acceptance Test (UAT) scenarios and UAT scripts are created by key-users 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 27 Identify Risks and Mitigation Plans Test & Deploy Phases Risk: Inadequate testing Mitigation: UAT undertaken by Key-users Risk: Lack of knowledge transfer Mitigation: Create �expert’ users within the organisation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 28 Agenda Introduction Assess Your HCM Requirements Identify Your Implementation Approach Plan Your Resource Availability Identify Risks and Mitigation Plans Post Implementation Support Preparation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 29 Post Implementation Support Preparation Make Sure You have Internal Team with Sufficient Skills Detection Classification HR Users Call Receive or Open Incident 01.03.2012 Resolution Closure HRIS Support Team User Admin User Admin Classify Incident Search Solution YES User Admin Investigation Resolved? NO Accept Incident Investigate Issue NO Resolve & Recovery Close Softw are YES Error? HRIS Resolve & Recovery True PeopleSoft Solutions by Experienced PeopleSoft Consultants 30 How to Start Using HCM Solution In Summary Assess Your HCM Requirements Identify Your Implementation Approach Plan Your Resource Availability Identify Risks and Mitigation Plans Post Implementation Support Preparation 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 31 01.03.2012 True PeopleSoft Solutions by Experienced PeopleSoft Consultants 32
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