Unified Communication Market Size, Share, Growth , Analysis and Forecast To 2020: Hexa Research

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Global Unified Communication Market Research Report - Industry
Analysis, Size, Share, Growth and Forecast to 2020: Hexa Research
Unified communication is the combination of several communication applications into a one
entity. Unified communication offers its services to real time communications (IP and voice
telephony, instant messaging, data sharing, video conferencing, speech recognition, call control
and others) and non-real time communications(e-mail, SMS, fax and voicemail). Thus, it unifies
and automates the customer experience across several devices. Unified communication is used
for both residential and commercial purposes. It helps in amending business processes as it
allows faster delivery and execution information and media dependency. It allows users to
communicate with other user by using different devices, mode of communication and media at
anywhere. Unified communication industry circumscribe various communication models such as
informational and transactional systems, unified messaging, interaction and collaboration
systems and other non-real time and real time systems. Increasing usage of high speed
broadband and availability of wireless connectivity networks is expected to drive the unified
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communication market over the forecasted period. Advancements of technology like 3G and 4G
are also expected to witness substantial growth over the next few years.
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The increasing acceptance of bring your own devices (BYOD), development of unified
communication as a service and growing usage of mobile devices on a global level are
expected to boost the market growth over the next five years. Increasing usage of Unified
communication service in enterprise social networking is expected to fuel market growth.
Development of new technologies that allow communication over a wider selection of end points
is estimated to provide positive avenues to the market growth. However, high initial investment
and lack of communication gap between different vendors may act as challenge to the market.
Product Insight
Unified communication can segmented into cloud and hosted systems and on premise systems.
On premise systems tender control capabilities and better customization and are easier to
manage. However, on premise systems require sufficient maintenance and well trained staff.
This makes users to prefer cloud-based/hosted than on-premise systems. Development of
cloud-based/hosted and cloud technology systems has been is expected to drive the market.
They are easier to maintain, faster and offers flawless scaling abilities and decrease capital
expenditure.
Application Insights
Enterprises esteemed for the highest share in the world wide unified communication market.
This may be credited to the rising adoption of information technology in improving business
processes and benefits such as presence, collaboration and mobility that are offered by unified
communication systems. Thus unified communication systems help in improving the productivity
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and efficiency of organizations. Unified communication allows firms to have better operational
agility, better customer engagement and connected employees. Healthcare, education and
government are some of the other hopeful sectors for the growth of the market in the near
future.
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Regional Insights
The European and North America unified communication market is expected to grow a
significant rate owing to existence of highly developed communication infrastructure. AsiaPacific is expected to grow considerably over the forecasted period due to rising trend towards
mobilization of organizations. High speed data networks and large population base in regions
such as India and China is expected to provide favorable opportunities to the market growth in
this region.
Competitive Insights
The key players in the Unified communication market include Avaay Inc., Alcatel-Lucent, Cisco
Systems Inc., Microsoft Corporation, IBM Corporation, NEC Corporation Polycom Inc.,
Plantronics Inc., ShoreTel, Verizon Communications and Unify GmbH & Co. KG among others. .
Market participants enter into mergers & acquisitions to sustain in the market.
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Table of Contents
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Hexa Research
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Chapter 1 Executive Summary
1.1 Unified Communication - Industry Summary & Critical Success Factors (CSFs)
Chapter 2 Unified Communication Industry Outlook
2.1 Market Segmentation
2.2 Market Size and Growth Prospects
2.3 Unified Communication Value Chain Analysis
2.4 Unified Communication Market Dynamics
2.4.1 Key Driver Analysis
2.4.1.1 Increasing adoption of BYOD
2.4.1.2 Rising penetration of mobile devices
2.4.1.3 Usage of unified communications as a service
2.4.2 Key Restraint Analysis
2.4.2.1 Initial capital outlay
2.4.2.2 Lack of interoperability
2.5 Key Opportunities Prioritized
2.6 Industry Analysis - Porter's
2.7 Unified Communication - Company Market Share Analysis, 2013
2.8 Unified Communication - PESTEL Analysis
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Unified Communication Market Analysis, By Product (On Premise, Cloud-Bases/Hosted), By Application (Education, Enterprises, Government, Healthcare) And Segment Forecasts From 2012 To 2020