Customer Care BPO Market

Adroit Market Research
Global Customer Care BPO Market
Size 2018 by Product (Onshore Outsourcing, Offshore
Outsourcing), by Application (Telecom & IT, BFSI, Healthcare &
Life Sciences, Government & Public, Retail & Consumer Goods
and Others), By Region (North America, Europe, Asia Pacific and
Rest of the World), Trends and Forecast 2018 to 2025
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Adroit Market Research
Customer Care BPO Market Size, Status and Forecast 2019-2025
• The global customer care BPO market size is projected to witness the growth of USD 88.72 billion by 2025. The major
trends driving the market growth are advanced technologies such as a focus on cost reduction, integration of cloud,
analytics and automation technologies in the BPO services.
• The market research report on the global customer care BPO market learns the market demand and scenario for the
period ranging from 2014 to 2025. Moreover, the report delivers a key highlight of the historical trends from 2014 to 2017
and the market forecast from 2019 to 2025. The report studies in-depth learning about the current status and future
prospects of the market at a global level. The global customer care BPO market is majorly segmented into type,
application, and geography.
• The report includes quantitative as well as several qualitative aspects of the global customer care BPO market such as
market drivers, market opportunities, and key industry trends. Furthermore, the report is a potential delivery of the
market competition with company profiles of global as well as local players.
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Customer Care BPO Market Size, Status and Forecast 2019-2025
• In terms of type overview, the global customer care BPO market is categorized into onshore and offshore outsourcing.
Based on the applications, the global customer care BPO market is segmented into telecom & IT, retail & consumer goods,
BFSI, government & public, healthcare & life sciences, and others.
• Telecom & IT customer care BPO contributed 35.3% of the total market share in 2018 and is expected to witness significant
growth over the forecast period. Due to increasing requirement of IT services as a major service offered to the customers,
these applications hold the highest demand providing specialized data analysis, customer acquisition, and customer care
services to run business reliable and profitable.
• Moreover, the industry operates to provide tech support business, customer care BPO companies are focusing on providing
better connectivity and has witnessed substantial improvement over the last few years. This trend will positively impact the
market growth and with the changing dynamics and increasing demand for telecom providers are estimated to witness
major growth in the coming years.
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Adroit Market Research
Customer Care BPO Market Size, Status and Forecast 2019-2025
• As a strategic initiative, the big players in the industry are acquiring already established domestic players to expand their
presence across the globe. For instance, in June 2018, Teleperformance completed the acquisition of Intelenet a high-end
business service and digital transformation solutions provider.
• Leading players of the global customer care BPO market include Teleperformance SA Spot, Convergys, Atento, Star Trek Inc.,
Arvato, TeleTechHoldings, Serco, Acticall (Sitel), West Corporation, Webhelp, Amdocs, Transcom, Infosys BPM, and Comdata
Network, Inc.
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Customer Care BPO Market Size, Status and Forecast 2019-2025
• Key segments of the global customer care BPO market
• Type Overview, 2014 – 2025 (USD Million)
• Onshore Outsourcing
• Offshore Outsourcing
• Application Overview, 2014 – 2025 (USD Million)
• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others
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Adroit Market Research
Customer Care BPO Market Size, Status and Forecast 2019-2025
• Regional Overview, 2014 – 2025 (USD Million)
• North America
• US
• Canada
• Mexico
• Europe
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UK
Germany
France
Rest of Europe
• Asia Pacific
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China
India
Japan
Rest of APAC
• Rest of the World
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Adroit Market Research
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Adroit Market Research is an India-based business analytics and consulting company. Our
target audience is a wide range of corporations, manufacturing companies, product/technology
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our core, we are curious people who love to identify and understand industry patterns, create
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Global Customer Care BPO Market Size 2018 by Product (Onshore Outsourcing, Offshore Outsourcing), by Application (Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods and Others), By Region (North America, Europe, Asia Pacific and Rest of the World), Trends and Forecast 2018 to 2025