SROI Report Card: Year Six October 2007 – September 30 2008
SROI Report Card: Year End 2008
TurnAround Couriers: Social Mission Overview
Goals
Methods
Success Metrics
• Hire couriers and office
administrative staff
from disadvantaged
youth population
• Recruit youth from
youth shelters and
youth serving agencies
across Toronto
• Youth are able to get
out of shelter system
and into independent
housing
• Provide transitional
work experience to
enable youth to
develop employability
skills, a resume and a
support network
• Provide a real job, not
a job training
experience
• Youth meet or exceed
job expectations
• Enable youth to access
the mainstream job
market
• Enable youth to
stabilize life situation,
begin a career path
and leave the shelter
system
• Establish a supportive
management
environment
• Assist youth with
planning and making
next steps regarding
housing and
employment
• TurnAround helps
youth secure next job
and establish a career
path
• Youth are able to get
off and stay off
government financial
assistance
SROI Report Card: Year End 2008
Enterprise: TurnAround Couriers
Location: Toronto ON
Financial Performance
Date of Inception: October 2002
Social Return On Investment
Total Sales Revenue:
$354,405
Average Change in Societal Contribution (Target
Employees):
$8,198
Total Grants and Subsidies:
$0
Average Number of Target Employees :
10
Total Sales Revenue and Grants (over 6 years):
$354,405
Number fo Target Employees in Sample Group
14
Additional Social Support Infrastructure:
$0
Current Year Cost Savings to Society
$81,980
Cumulative Cost Savings (prior to Y6)
$285,080
Annual Operating Profit (Loss)
($7,021)
Total Cost Savings to Date:
$367,060
Cumulative Operating Profit(Loss):
($81,618)
Cumulative Societal Payback Period:
3 years
Total (cash) Investment required to date:
$100,000
Cumulative SROI:
2.02 or 200%
Overview of Business
Overview of Target Population (sample group)
• Grew sales from 17% over last year
• 100% of new target hires recruited from youth employment service agencies
• Assisted over 100 youth since 2002
• 86% target hires are male
• Well established courier provider in downtown core to
• Average age: 21 years
over 500 companies and organizations including several
• 100% unemployed at time of hire
prestigious firms such as RBC
• 36% receiving social assistance at time of hire
• Started to work for first Big Four accounting firm – PwC
• 29% did not complete high school
• Poised to become largest bike courier firm in Toronto
Employment Outcomes (sample group)
measured by number of bikers
Sustainable Livelihood Outcomes (sample
group)
• Target youth reported they are able to save money, open bank
accounts, eat healthier and move into better housing arrangements
while working at TurnAround Couriers
• Increased target/non target staff ratio from 75% to 83% over 6 year period
• Grew average number target employees from 4.5 in year 1 to 10 in year 6
• Grew target hire annual wage/salary pay out from $93,500 in year 1 to
210,547 in year 6
• Average annual income of target employees by year 6 – $21,000
• Target youth able to define and plan next employment and/or
education steps while working at TurnAround Couriers with the help
and support of the Founder and General Manager
• 64% target hires continue to work at TurnAround Couriers
• 80% receiving social assistance at time of hire able to eliminate
need and replace with employment income
• 14% went onto further education
• 21% target hires left TurnAround Couriers this year went onto employment in
the Canadian Forces, larger courier firm and organic farming
SROI Report Card: Year End 2008
Definitions and Methodology
Total Investment Required
Total cash injections + Cumulative operating losses
• Represents all cash injections in the business + annual operational
losses
$100,000 + $81,618 = 181,618
= Total Investment Required
Average Change in Societal Contribution (Target Employees)
• Difference between the societal cost before hire (shelter, income
assistance, employment services) vrs the societal benefit (taxes
paid, eliminating need for government income and services) after
hire
Current Year Cost Savings to Society
• Dollars saved that year by employing target group and eliminating
or lessening government financial assistance
Total Annual Government Financial and/or Social Service Assistance Before Hire Annual Income Tax Paid Before Hire + Annual Income Tax Paid After Hire / Number
Target Employees in Sample = Average Change in Societal Contribution
$114,772 / 14 = $8,198
Average Chance in Societal Contribution X Average Number of Target Employees
$8,198 x 10 = $81,980
Cumulative Societal Payback Period
Total Investment (over 6 years) / Total Cost Savings to Society (over 6 years) x 6
years
• The number of years it would take for the social returns to equal
the financial investment made in Y1through Y6 combined
$181, 618/ 367,060 x 6 = 3 years
Cumulative SROI
• Average social return on investment generated by year 1 through 6
change in target employee financial position
Total Change in Societal Contribution or Cost Savings to Society (over 6 years) /
Total Investment (over 6 years)
$367,060 / $181,618 = 2.02 or 200%
Data Gathering Process
•The sample group was drawn from youth that worked at TurnAround Couriers for three months or more in
Year 6
• Target employees complete surveys and participate in telephone interviews to obtain socio-economic and
sustainable livelihood data
•Only target employees who are employed for three months or more are considered for SROI calculations