PRO-SUPPLIER PERFORMANCE MANUAL
PROCEDURE – Supplier Performance Manual
REVISION N – February 7, 2017
APPROVAL
Procedure Section
Process Owner
Approval
1.0 Letter of Introduction
2.0 Global Competitiveness
3.0 Supply Chain Contact List
4.0 Quality Policy Statement
Supply Chain
Manager
Springhe
tti, Peter
[AUTOSO
L/FLMC/
LOUI]
Digitally signed by
Springhetti, Peter
[AUTOSOL/FLMC/LOUI]
DN: cn=Springhetti,
Peter [AUTOSOL/FLMC/
LOUI], o=Emerson
Automation Solutions,
ou=Supply Chain/
Logistics,
email=peter.springhetti
@emerson.com, c=US
Date: 2017.02.07
14:46:31 -05'00'
5.0 Quality Systems Qualifications
6.0 Process Control, Traceability, and Inspection Results
7.0 Registration, Evaluation, Authorization, and
Restriction of Chemicals (REACH)
8.0 Pricing Changes and Payment Terms
9.0 Discrepant Material
10.0 Charges for Discrepant Material
11.0 Request for Deviation
12.0 Request for Engineering Change
13.0 TopWorx, Inc. Owned Tools
14.0 Delivery Requirements
15.0 Sample Submissions
16.0 Performance Reports
17.0 Calculation of Performance Scores
18.0 Nuclear Component Supplier Requirements
19.0 Revision Record
REFERENCE WEBSITES
Website
Document ID
www.topworx.com
http://www.emerson.com/en-us/AboutUs/Pages/materialscompliance.aspx
www.techstreet.com
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PROCEDURE – Supplier Performance Manual
REVISION N – February 7, 2017
REFERENCE DOCUMENTS
Document Title
Document ID
12 Month Supplier Scorecard Form
Corrective Action Request (C.A.R.)
Certificate of Conformance
FRM-COC
Engineering Change Order Form
SQM-ECO
First Article Inspection Approval Form
Non-Disclosure Agreement
FRM-NDA and/or FPP-001.3
Pre-Production Approval Process Performance Testing Results Form
Purchase Order Form
Sample Submission Tags
FRM-SST
Supplier Deviation Request Form
SQM-SDR
Supplier Monthly Scorecard Explanation Form
Supplier Request for Engineering Change Form
Tooling Information Request Form
Warrant Form
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SQM-SREC
FRM-TIR
FRM-PAW
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PROCEDURE – Supplier Performance Manual
REVISION N – February 7, 2017
Definitions/Acronyms















5th 3rd Prox – payment term for 83 days
APQP – Advanced Product Quality Planning
C of C – Certificate of Compliance
C.A.R. – Corrective Action Request
CTQ – Critical to Quality
FMD – Full Material Disclosures
S.D.S. – Safety Data Sheet
NPD – New Product Development
NPI – New Product Innovations
P.O. – Purchase Order
PFEMA – Process – Failure Mode and Effects Analysis
PPAP – Pre-Production Approval Process
PPM – Parts Per Million
R.M.A. – Return Material Authorization
REACH – Registration, Evaluation, Authorization, and Restriction of CHemicals
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PROCEDURE – Supplier Performance Manual
1.0
REVISION N – February 7, 2017
LETTER OF INTRODUCTION
Dear Supplier,
This manual is being provided to assist you in understanding and complying with your
responsibilities as a supplier/partner to TopWorx, Inc., an integral part of the Emerson
Process Management Business Platform.
Our company expectations, as they pertain to our supplier base, are addressed in this manual.
The Supplier Performance Manual is intended to be the guiding force that will enable you, as
a supplier to TopWorx, Inc., to assist TopWorx, Inc. in providing a world-class product
and/or service. It is our intention that the result will be future business success and increased
market share for you, TopWorx, Inc., and TopWorx, Inc. customers.
Any deviations from the policies of this manual require the written consent of the TopWorx,
Inc. Supply Chain Manager or their designee.
Sincerely,
Peter Springhetti
TopWorx, Inc.
Supply Chain Manager
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2.0
REVISION N – February 7, 2017
GLOBAL COMPETITVENESS
TopWorx, Inc. strives to be a world-class corporation that consistently provides our
customers with quality and value, speed and excellence, and experience and expertise. In
order for TopWorx, Inc. to accomplish these objectives, we must be aligned with world-class
suppliers that provide the same, while maintaining global cost competitiveness. While our
Supplier Performance Manual and Supplier Scorecards serve as guidance tools for producing
and delivering world class products and services to TopWorx, Inc., they in no way eliminate
the requirement or guarantee the existence of global cost competitiveness. TopWorx, Inc.
customers demand continuous improvement of cost, quality, and delivery. Therefore,
TopWorx, Inc. must also expect its own suppliers to suggest and implement continuous
improvement ideas in an effort to help maintain global cost competitiveness.
Sincerely,
James McDill
TopWorx, Inc.
Director of Operations
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REVISION N – February 7, 2017
TOPWORX, INC. SUPPLY CHAIN CONTACT LIST
Global Sourcing Manager:
Tim Nelson
502-873-4609
tim.nelson@emerson.com
Supply Chain Manager:
Peter Springhetti
502-212-8339
peter.springhetti@emerson.com
Materials Management Team:
Kevin Macherione – Supply Chain Sourcing Coordinator
502-873-4608
kevin.macherione@emerson.com
Gary Brumley – Purchasing Coordinator
502-873-4603
gary.brumley@emerson.com
Jay Tewell – Purchasing Coordinator
502-212-8311
jay.tewell@emerson.com
Aaron Carroll – Senior Inventory Analyst
502-873-4621
aaron.carroll@emerson.com
Lauren Caillouet – Supply Chain Assistant
502-873-4601
lauren.caillouet@emerson.com
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4.0
REVISION N – February 7, 2017
QUALITY POLICY STATEMENT
Quality Policy Statement
TopWorx, Inc. will gain customer loyalty with continuous improvement and best-in-class
quality, service, and responsiveness.
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5.0
REVISION N – February 7, 2017
QUALITY SYSTEMS QUALIFICATIONS
5.1 Scope of Applicability
5.1.1 All new vendors being considered for use at TopWorx, Inc. must meet at least one
of the specific approval criteria as outlined below in order to be qualified as an
approved supplier.
5.2 Criteria for Approval
5.2.1 Supplier has a third party quality system certification in compliance with EN
45012 or ISO/IEC 17021:2006. Copies of either one of these documents may be
obtained through the following website. www.techstreet.com
5.2.2 Results from the TopWorx, Inc. Supplier Surveillance Assessment and/or audit
show that a structured quality system is effectively in place.
5.2.3 There is a documented action plan, which is shared with TopWorx, Inc. that
shows evidence with timing that the potential supplier is putting a structured
quality system in place.
5.2.4 One of TopWorx, Inc.’s customers dictates a specific supplier to use
5.2.5 A supplier is purchased by TopWorx, Inc. or a sub-supplier is already in the
purchase supply chain and must be used to sustain business.
5.2.6 A supplier is currently approved through another Emerson/Fisher business unit.
5.3 Criteria for Rejection
5.3.1 Supplier is not able to, or refuses to; provide any objective evidence for any of the
documented approval criteria.
5.4 Supplier Audits:
5.4.1 Suppliers must be aware that upon written notice from TopWorx, Inc. we
may request a Quality System audit to confirm that the necessary processes
are in place to support our material and quality requirements. Additionally,
and again with written notice, suppliers may also be subject to audits by
(TopWorx, Inc.) associated third parties for similar reasons.
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REVISION N – February 7, 2017
Process Control, Traceability, and Inspection Results
6.1 TopWorx, Inc. urges all of its suppliers to implement the usage of control plans for
process control. Process control plans should be maintained through the life of the
specific part being supplied and made available to TopWorx, Inc., if needed. Critical to
Quality (CTQ) dimensions noted on TopWorx, Inc. product drawings should always be
included on the supplier process control plans.
6.2 Suppliers must insure traceability of all parts or material shipped to TopWorx, Inc.
Packing slips must include at least one of the following: the supplier’s lot number,
manufacturing date, job number, or invoice number. All package labels must indicate
the supplier’s lot number or manufacturing date, quantity, current revision level, and the
applicable TopWorx, Inc. part number.
6.3 For our certification requirements, all shipments to TopWorx, Inc. must include a
Certificate of Conformance (C of C), Form FRM-COC. The C of C should be
enclosed with the packing slip in a packing slip envelope attached to the outside of
the package. If required, the material certifications and/or the certificates of
conformance (for nuclear products) must also contain the part description and part
number along with the supplier’s lot number and/or manufacturing date
6.4 TopWorx, Inc. requires that all suppliers complete and sign a Non-Disclosure
Agreement.
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REVISION N – February 7, 2017
Registration, Evaluation, Authorization, and Restriction of CHemicals
7.1 (REACH) compliance data must be provided through the Emerson Compliance Web
Portal – http://www.emerson.com/en-us/AboutUs/Pages/materials-compliance.aspx. Full
material disclosures (FMD) are required to include, but are not limited to, all substance
levels and total weight of the item(s) of purchase. This excludes protective packing, but
includes any value added substances adhering to the item(s). To monitor suppliers who
participate in the program, it is required that the following information be provided to
this e-mail address: environmental.compliance@emerson.com. You must provide your
company name, contact name, phone number, and e-mail address.
7.2 Suppliers are required to package all products being shipped to TopWorx, Inc. in such a
manner that the product being shipped will arrive in a useable condition.
7.3 All material received at TopWorx, Inc. without proper identification and
documentation will be considered discrepant material and will be reflected as such
on the Supplier Scorecard.
7.4 TopWorx, Inc. requires all suppliers to keep evidence of all inspection results at the
disposal of TopWorx, Inc. for the life of the specific part being supplied.
7.5 Safety Data Sheets (SDS) must be included with each shipment of raw materials
that require this type of documentation. (e.g., chemicals, solders, glues, potting
compounds, etc.) This means with each shipment no matter how frequent.
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REVISION N – February 7, 2017
Pricing Changes and Payment Terms
8.1 TopWorx, Inc. requires that all suppliers report to the Purchasing Coordinator and the
Supply Chain Sourcing Coordinator, at minimum, the underlying cause(s) of a price
increase or decrease from the last purchase when a change in value is realized bases
upon request for quote or purchase. Any advanced notice prior to a request or purchase
is encouraged.
8.2 TopWorx, Inc. requests that all suppliers ship in full quantities within
standardized packaging and not exceed a weight limit of 35 pounds. Once
packaging standardization is realized, we require that it is not changed unless authorized
by TopWorx, Inc.
8.3 As a part of Emerson, TopWorx, Inc. adopted policy is to move all minimum payment
terms to 5th 3rd prox in an effort to maintain competiveness of our global supply chain.
We expect our suppliers to offer TopWorx, Inc. a competitive advantage in quality,
technology, speed to market, and total value.
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REVISION N – February 7, 2017
Discrepant Material
9.1 All material found to be out of print specification or received into TopWorx, Inc.
facility without proper documentation/identification is considered discrepant and may
result in a Corrective Action Request (C.A.R.).
9.1.1 A Representative of the TopWorx, Inc. quality organization will contact the
supplier concerning any material discrepancies and/or C.A.R.’s. Quality will
provide information and samples to the supplier to aid in their investigation of
these issues.
9.1.2 All C.A.R. responses from suppliers require written documentation of
containment activity, root cause determination, and corrective action
implemented. Failure to respond to a C.A.R. within the time frame specified on
the C.A.R. form will result in lowering the supplier’s monthly performance score.
9.2 Non-Conforming Nuclear Components
9.2.1 Absolutely no known non-conforming nuclear components are allowed to be
shipped to TopWorx, Inc. under any circumstances. TopWorx, Inc. suppliers that
supply nuclear components shall have methods for control and disposition for
items that do not meet TopWorx, Inc. part specifications. This definition includes
any deviation from the current part print (e.g. material, dimensional, visual, etc.).
These methods will include an evaluation process of the non-conformances and
communicated to the supplier, who will then provide a submittal of notice to
TopWorx, Inc. of any non-conformance’s produced with a recommendation of
disposition (e.g. use as is, repair, or scrap at supplier’s site). This requirement is
in addition to the “Request for Deviation” requirement. (See Section 11.0)
9.3 Notification of Non-Conformance
9.3.1 In the event that the supplier becomes aware of non-conforming or suspect nonconforming product that has already been shipped to TopWorx, Inc., that supplier
MUST notify the TopWorx, Inc. Supply Chain Manager in writing within 2 days
from the date the shipment was discovered.
9.4 A copy of the Corrective Action Request (C.A.R.) form can be obtained upon request to
the TopWorx, Inc. Supply Chain Team.
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10.0 Charges for Discrepant Material
10.1 In the event that discrepant material
is found, all costs incurred by TopWorx, Inc. due to
the discrepant material are the responsibility of that supplier.
10.2 If the discrepant material is unusable to TopWorx, Inc. then the supplier must issue a
Return Material Authorization (RMA) within two (2) business days of notification by a
TopWorx, Inc. Quality Technician. Once the RMA is received, a debit memo will be
issued against the supplier to cover the costs of the discrepant parts. Failure by the
supplier to issue a RMA will still result in a debit memo against the supplier’s account
for the value of the discrepant parts. If the supplier wishes to have the discrepant
material returned via a RMA, then the supplier is required to provide the account
number of their preferred shipping company so that associated freight costs are paid by
the supplier. In the event that the supplier does not want the discrepant material, it will
be scrapped out at TopWorx, Inc.
10.3 If the discrepant material is deemed usable by TopWorx, Inc. by reworking then the
supplier has the choice of (1) incurring all costs for the rework labor and materials
(rework labor will be charged at $35.00 per labor hour), (2) to authorize the return of the
discrepant material via a RMA and replace it with good stock in such a manner that the
TopWorx, Inc. production and/or shipping schedules are not jeopardized, or (3) send a
supplier representative to TopWorx, Inc. facility to rework the product in such a manner
that the TopWorx, Inc. production and/or shipping schedules are not jeopardized.
10.4 If the discrepant material is deemed usable by TopWorx, Inc. by sorting, then the
supplier has the choice of (1) coming to the TopWorx, Inc. facility and sorting the
product themselves (as long as they can keep pace with the TopWorx, Inc. product
schedule), (2) authorize TopWorx, Inc. to sort the product and the supplier incur all
associated costs (sorting labor will be charged at $35.00 per sorting hour), or (3)
authorize the return of the discrepant material via a RMA and replace it with good stock
in such a manner that the TopWorx, Inc. production and/or shipping schedules are not
jeopardized.
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11.0 Request for Deviation
11.1 Discrepant/deviated
REVISION N – February 7, 2017
material MUST NOT ship without receiving formal permission
from TopWorx, Inc.
11.2 As a temporary corrective action for material supplied with an out of specification
condition, suppliers must submit a Supplier Deviation Request Form (SQM-SDR) for
the material that does not conform to the agreed upon print specifications. TopWorx,
Inc. will either grant or deny each deviation request received.
11.3 A SQM-SDR must be requested by the supplier, completed, returned to the TopWorx,
Inc. Supply Chain Manager or Supply Chain Sourcing Coordinator and have approval
granted before the deviated material may be shipped.
11.4 If the deviation is approved, the product must be labeled with the TopWorx, Inc.
deviation number that was assigned to the approved deviation request. Product that has
been approved via the deviation process, but not labeled properly prior to shipment will
be considered discrepant material.
11.5 If the deviation is denied, the supplier must segregate the nonconforming material and
ensure that it is contained properly.
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12.0 Request for Engineering Change
12.1 Engineering Change Initiated by TopWorx,
Inc. – Should there be a need for an
engineering change by TopWorx, Inc., the supplier will be notified via the TopWorx,
Inc. Engineering Change Order Form (SQM-ECO). The supplier may be required to
attend an Advance Product Quality Planning (APQP) meeting either in person, or
possibly via teleconference or videoconference, to “kick-off” the change.
12.2 Supplier Request for Engineering Change – If the supplier feels there is a need for an
engineering change then the supplier must contact the TopWorx, Inc. Purchasing
Department using the Supplier Request for Engineering Change Form (SQM-SREC),
prior to making any changes. The TopWorx, Inc. Purchasing Department will followup by returning a copy of this document to the supplier that will either grant or deny the
proposed engineering change.
12.3 A copy of the Engineering Change Order Form and the Supplier Request for
Engineering Change Form can be obtained upon request to the TopWorx, Inc. Supply
Chain Team.
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13.0 TopWorx, Inc. Owned Tooling
13.1 Suppliers that are using tools
that are owned by TopWorx, Inc. are required to monitor
and maintain the tool through routine inspections to prevent the manufacture of nonconforming product. The supplier shall inform TopWorx, Inc. at the first sign of any
tooling that is inconsistent so repairs can be made. TopWorx, Inc. requires the suppliers
to maintain records of all tooling inspections. Suppliers must make this information
available to the TopWorx, Inc. Supply Chain Team, upon request.
13.2 A Tooling Information Request Form (FRM-TIR) is required to be completed in full
after a new tool has been purchased and may be used to assess tool details prior to
purchase.
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14.0 Delivery Requirements
14.1 On-Time Delivery - TopWorx,
Inc. expects 100% on-time delivery from all of our
suppliers. Upon receipt of a Purchase Order the supplier is required to acknowledge
delivery and pricing within 24 hours. It is mandatory that suppliers who know they
will ship late notify the TopWorx, Inc. Purchasing Coordinator prior to the due date.
Suppliers not achieving the minimum delivery score from their Supplier Scorecard
Performance Rating may be issued a Corrective Action Request (CAR). Suppliers will
then be required to provide the root cause for late deliveries and a corrective action to
ensure that the issue will be resolved. Any additional costs (i.e. expedite charges,
premium freight from the supplier or to our customer, line downtime/overtime charges)
incurred by TopWorx, Inc. as a result of late supplier shipments will be communicated
to the supplier and negotiations could take place from which the supplier could be
deemed liable for the extraordinary costs incurred by TopWorx, Inc.
14.2 On-Time Delivery Definition – The product(s) is received at TopWorx, Inc. on or up to
5 calendar days prior to the agreed upon due date posted on the applicable Purchase
Order and is accompanied by all appropriate documentation. Suppliers will be
responsible for all freight charges associated with late deliveries.
14.3 Quantity Accuracy – All suppliers are required to supply quantities according to the
material release. Quantities received at TopWorx, Inc. will be treated as
conforming if found to be within +/- 0% of the agreed upon quantity specified on
the current purchase order. Partial shipments are discouraged and may negatively
impact the supplier’s delivery performance on-quantity and on-time.
14.4 A copy of the TopWorx, Inc. Purchase Order Form and the TopWorx, Inc. Kanban
Purchase Order can be obtained upon request to the TopWorx, Inc. Supply Chain Team.
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15.0 Sample Submissions
15.1 Purpose – The purpose of
a sample submission is to determine if the supplier’s product
conforms to all TopWorx, Inc. design specification requirements and is acceptable for
production use. TopWorx, Inc. maintains the option, at our discretion, to waive
submissions under certain circumstances.
15.2 Situations Requiring Sample Submission (see matrix below - Section 15.3)
15.2.1 Pre-Production Approval Process (PPAP) – A new part/product is being
submitted for pre-production approval
15.2.2 Correction of a discrepancy on a previously submitted part/product
15.2.3 Part/product that was modified due to an engineering change
15.2.4 Tooling other than that used for the initial submission is being introduced. This
would include refurbishment of existing tooling.
15.2.5 Manufacturing process change
15.2.6 Change source for supplier parts, materials, or services
15.2.7 NOTE: If you are unsure if or when a sample submission is required, please
contact the TopWorx, Inc. Supply Chain Manager or Supply Chain Sourcing
Coordinator.
15.3 Documentation Requirements by Situation:
Situations
Requiring
Sample
Submission
Sample
Parts
Required
(Minimum
of 3 pieces
per
cavity)
Full
Dimensional
Layout
Required
(Minimum
of 3 pieces
per cavity)
Warrant
Form
Required
(FRMPAW)
30 Piece
Capability
Studies for
CTQ
Dimensions
Required
Applicable
Performance
Testing
Required
(PFMEA)
Material
Certificate
and
Applicable
M.S.D.S.
Required
Quality
Control
Plan
15.2.1
15.2.2
15.2.3
15.2.4
15.2.5
15.2.6
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Each sample submission request will be supported by a TopWorx, Inc. “PPAP”
Purchase Order. This Purchase Order will specifically state which forms are needed
when submitting samples. These forms can be found on the TopWorx, Inc. website.
At a minimum, the “Part Approval Warrant Form”, “First Article Inspection Report,
“Certificate of Conformance”, and the “Material Certifications” are needed with each
submission. If checked off on the “PPAP” Purchase Order, a PFMEA, a Capability
Study (30 pieces), or a Quality Control Plan may also be required. For all First
Article Samples, the parts must be labeled with a “sample submission” tag,
which is to be affixed to the outside of the container.
Evaluation Process – Once TopWorx, Inc. Supply Chain
Department has received the required sample submission documentation and parts, the
dimensional report will be verified and performance testing, when applicable, will be
verified. Using the “Part Approval Warrant” form, the TopWorx, Inc. Supply Chain
Manager, or designate, will inform the supplier of the results of the sample submission.
15.4 Sample Submission
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Approved – The part and/or product is approved for production. All
dimensional, material, and performance aspects inspected have passed inspection.
This approval level would permit the supplier to ship parts for production with no
limitations.
15.4.2 Approved with Conditions – The part and/or product is approved for production,
but under special circumstances such as limited volumes, deviated specifications,
etc., until “Fully Approved” status has been granted. New samples and
documentation must be submitted and approved for any non-conformance noted
in the “Interim Approval” before the part and/or product can be granted full
approval.
15.4.3 Rejected – New Tryout Required – The part and/or product is not acceptable for
production. New samples and documentation must be submitted for any nonconformance noted.
15.4.4 Rejected – The part and/or product is rejected and TopWorx, Inc. does not require
another sample submission.
15.5 All forms required for sample submissions are available on the TopWorx, Inc.
Supplier website listed on page 1.
15.4.1 Fully
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16.0 Performance Reports
16.1 Selected TopWorx,
Inc. production material suppliers will receive quality and delivery
performance feedback at one of the following intervals during the course of the rating
year (January to December). Monthly, Quarterly, Bi-Annually, or Yearly. If there are
any questions concerning the scores, please contact the Supply Chain Manager or the
Supply Chain Sourcing Coordinator.
16.2 Rating Definitions
16.2.1 Quality
16.2.1.1 PPAP - number of defective parts found during the testing/qualification
process and determined to be a supplier defect divided by the number of
parts received for the month and multiplied by 1,000,000 (10% of total
Quality Score).
16.2.1.2 Receiving Rejects – number of defective parts found during the receiving
inspection process and determined to be a supplier defect divided by the
number of parts received for the month and multiplied by 1,000,000
(10% of total Quality Score).
16.2.1.3 Internal Rejects - number of defective parts found during the assembly
process and determined to be a supplier defect divided by the number of
parts received for the month and multiplied by 1,000,000 (20% of total
Quality Score).
16.2.1.4 End User Rejects - number of defective parts found by a TopWorx, Inc.
customer and determined to be a supplier defect divided by the number of
parts received for the month and multiplied by 1,000,000 (40% of total
Quality Score).
16.2.1.5 C.A.R. Response – The number of C.A.R.’s not responded to on time as
described on the C.A.R. (20% of total Quality Score).
16.2.2 Delivery
16.2.2.6 On Time Delivery – The sum of the number of pieces that were received
late or were received more than five (5) calendar days earlier than the
agreed upon delivery date divided by the total number of pieces received
for the month multiplied by 1,000,000 (60% of total Delivery Score).
16.2.2.7 On Quantity Delivery – The sum of the number of pieces that were in
excess of 10% over the agreed upon delivery quantity or were short
shipped divided by the total number of pieces received for the month
multiplied by 1,000,000 (40% of total Delivery Score).
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PROCEDURE – Supplier Performance Manual
REVISION N – February 7, 2017
17.0 Calculation of Performance Scores
17.1 While the basic calculation for Test,
Receiving Inspection, Build, Customer, On Time
Delivery, and On Quantity Delivery is Parts Per Million (PPM) and the basic calculation
for response to C.A.R.’s is simply the number of late responses, the actual supplier
scores will be monitored using a point system from 0 to 4. The point value can be
directly correlated to the actual calculated value in each section. Each category has been
weighted according to its overall importance to the total score. The weights applied to
each category are posed on the form itself. The point system definitions are below.
17.2 Definitions of PPM’s
17.2.1 Total quantity charged to PPM – The total number of non-conforming parts that
will be charged to the supplier’s PPM as determined by the TopWorx, Inc. Supply
Chain Manager.
17.2.2 PPM – Total quantity charged to PPM divided by the quantity received for the
month X 1,000,000.
17.2.2.8
17.3 A
copy of the Supplier Monthly Scorecard Explanation Form and the TopWorx, Inc. 12
Month Supplier Scorecard Form can be obtained upon request to the TopWorx, Inc.
Supply Chain Team.
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PROCEDURE – Supplier Performance Manual
18.0 Nuclear Component Supplier Requirements
18.1 Any vendor supplying a nuclear component
REVISION N – February 7, 2017
to TopWorx, Inc. must read and become
familiar with the following:
18.1.1 Nuclear Component Definition – Any component supplied to TopWorx, Inc. that
will be used in whole or as a part of a finished nuclear product.
18.1.2 Recognition of Nuclear Component Part Numbers – Any part number requested
via a TopWorx, Inc. Purchase Order for use in the TopWorx, Inc. nuclear program
will be preceded by a “C-“.
18.1.2.9 Example: Part Number S-S70-0625A would be specified on the
TopWorx, Inc. Purchase Order as C-S-S70-0625A if it were being
purchased as a nuclear component.
18.2 Nuclear Supplier Qualification Categories
18.2.1 Commercial Grade Qualification – The supplier will be required to provide
Material Certifications and unique lot control numbers for all shipments.
Specific requirements to the Purchase Order for these suppliers will contain, but
not be limited to the following:
18.2.1.10
No substitutions for any material or specification called out on the
part drawing
18.2.1.11
All products must be new (not re-worked) unless prior approval is
given by the TopWorx, Inc. Supply Chain Manager or Supply Chain
Sourcing Coordinator
18.2.1.12
All material shipped will be covered under a Material
Certification (shipped with the parts) that contains, but is not limited to
the following:
18.2.1.12.1 Corresponding TopWorx, Inc. Purchase Order number
18.2.1.12.2 Corresponding TopWorx, Inc. drawing number and current
revision number, if applicable
18.2.1.12.3 Material lot control number
18.2.1.12.4 Suppliers purchase order number corresponding with the
purchase of the raw material
18.2.1.12.5 Authorized signature and date
18.2.2 Standard Qualification – The supplier will be required to provide Material
Certifications, Certificates of Compliance (C of C’s), unique lot control
numbers, and dimensional inspection data, as requested by TopWorx, Inc.
Supply Chain or Quality, for all shipments. These suppliers additionally will
have a formal quality system in place and will be subject to audit of the quality
system by TopWorx, Inc. or a third party auditor. This category of supplier will
also be held responsible for quality record retention and non-conforming
reporting requirements per the TopWorx, Inc. Supplier Performance Manual.
Specific requirements to the Purchase Orders to these suppliers will contain, but
not be limited to the following:
18.2.2.13
No substitutions for any material or specification called out on the
part drawing
18.2.2.14
All products must be new (not re-worked) unless prior approval is
given by the TopWorx, Inc. Supply Chain Manager or Supply Chain
Sourcing Coordinator
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PROCEDURE – Supplier Performance Manual
REVISION N – February 7, 2017
All material shipped will be covered under a Material
Certification (shipped with the parts) that contains, but is not limited to
the following:
18.2.2.15.1 Corresponding TopWorx, Inc. Purchase Order number
18.2.2.15.2 Corresponding TopWorx, Inc. drawing number and current
revision number, if applicable
18.2.2.15.3 Material lot control number
18.2.2.15.4 Suppliers purchase order number corresponding with the
purchase of the raw material
18.2.2.15.5 Authorized signature and date
18.2.2.16
All material shipped will be covered under a Certificate of
Compliance (shipped with the parts) that contains, but is not limited to
the following:
18.2.2.16.1 Corresponding TopWorx, Inc. Purchase Order number
18.2.2.16.2 Corresponding TopWorx, Inc. drawing number and current
revision number, if applicable
18.2.2.16.3 Material lot control number
18.2.2.16.4 Quantity on the order
18.2.2.16.5 Quantity being delivered
18.2.2.16.6 Brief statement stating that the product was produced in
accordance to the referenced TopWorx, Inc. specifications
18.2.2.16.7 Authorized signature and date
18.2.2.17
Control of Non-Conforming Material per Section 9.0 of the
TopWorx, Inc. Supplier Performance Manual.
18.2.2.18
Providing TopWorx, Inc. the right of access to the supplier’s
facility where the nuclear components are being produced and providing
specific hold points where said parts are subjected to in-process
inspection and certain “pass” criteria is required before that part(s) are
allowed to pass to the next step in the production process.
18.2.3 Nuclear Qualification – This supplier will be required to adhere to all above
requirements of the Standard Qualification Supplier, but additionally will be
required to prove compliance with 10 CFR Part 21 and 10 CFR 50 Appendix
B
18.2.4 . Nuclear qualified suppliers are also required to incorporate appropriate QA
program requirements in sub-tier procurement documents.
18.3 Retention of Quality Related Records – All quality related records associated with the
manufacture of nuclear components for TopWorx, Inc., by both Standard Grade
Qualified and Nuclear Qualified Suppliers, must be retained at the supplier site for a
period of 15 years or provided to TopWorx, Inc. with each shipment of parts. Examples
of quality related records would be, but are not limited to the following:
18.3.1 In-process data
18.3.2 Material control lot numbers
18.3.3 Associated equipment calibration records
18.2.2.15
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PROCEDURE – Supplier Performance Manual
19.0 REVISION
Revision
B
Date
REVISION N – February 7, 2017
RECORD
Revision Description
QSM Approval
01/14/04 Added page 21
01/14/04
Page 6 of 21, 1st paragraph, 4th line, removed “and existing”,
added (as of 1/2004).
01/14/04
Page 7 of 21, 2nd paragraph, 4th line, changed “boxes” to package
labels.
01/14/04
Page 7 of 21, 2nd paragraph, 5th line, added quantity and current
revision level.
01/14/04
Page 7 of 21, 3rd paragraph, added this paragraph outlining
general packaging requirements.
01/14/04
Page 8 of 21, 3rd paragraph, 4th line, changed “may result” to will
result.
01/14/04
Page 10 of 21, 3rd paragraph, 3rd line, added requirement to send
deviation requests to the Supply Chain Performance Manager.
01/14/04
Page 14 of 21, 1st paragraph, 4th line, changed “digression” to
discretion.
01/14/04 Page 17 of 21, item “B” under Delivery, changed 5% to 10%
C
03/15/04 Appendix 1, revised weighting of Quality and Delivery categories
03/15/04
Page 13 of 21, 2nd paragraph, added “Suppliers will be
responsible for all freight charges associated with late deliveries.”
03/15/04
Page 13 of 21, 3rd paragraph, added “partial shipments are not
acceptable and will be counted as Off Quantity”.
Appendix J, Scorecard layout and verbiage revised as follows:
“Receiving Inspection – 20% of Quality Score is now Receiving;
Rejects – 10% of Quality Score; Build – 20% of Quality Score is
now Internal Rejects – 20% of Quality Score; Test – 20% of
Quality Score is now PPAP – 10% of Quality Score; Customer –
03/15/04 20% of Quality Score is now End User Rejects – 40% of Quality
Score; Response to SCAR’s – 20% of Quality Score is now CAR
Response – 20% of Quality Score; On Time Delivery was
weighted at 70% now it is weighted at 60%; Quantity Reliability –
30% of Delivery Score is now On Quantity Delivery – 40% of
Delivery Score.
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PROCEDURE – Supplier Performance Manual
Revision
Date
REVISION N – February 7, 2017
Revision Description
rd
QSM Approval
th
03/15/04
Page 13 of 21, 3 paragraph, 5 line, changed to say 50 pieces or
less.
D
05/11/06
Page 7 of 21, added item number 4 and 5 under Criteria for
Approval.
E
03/04/09 Added website cover page
03/04/09 Page 3, changed e-mail address
03/04/09 Page 5, updated Quality Policy Statement
03/04/09
Page 7 of 21, paragraph 2, line 2, changed packing slip “should”
to “must”.
03/04/09 Page 8 of 21, added NCR for nuclear components
03/04/09 Page 20-22, added Nuclear Components Requirement Section
F
07/12/10 Page 4, updated contact list
07/12/10 Page 6, updated Quality Policy
Page 22, added inspection data as requested by Supply Chain or
Quality.
G
01/12/11
H
01/16/12 Page 4, changed TopWorx, Inc. contact list
01/16/12
I
Page 17, clarified frequency of when Supplier Performance Data
is provided to suppliers
05/25/12 Page 1, changed link to website
05/25/12 Page 4, changed TopWorx, Inc. contact list
05/25/12 Page 5, removed “Appendices Section”
05/25/12
Page 7, amended Scope of Applicability/Supplier Approval
Process
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PROCEDURE – Supplier Performance Manual
Revision
Date
REVISION N – February 7, 2017
Revision Description
05/25/12
Page 8, added maximum package weight, D of C requirement,
and REACH information
05/25/12
Page 9, added information on supplier price changes and
TopWorx, Inc. payment terms
QSM Approval
05/25/12 Page 10, revised RMS process
05/25/12 Page 14, changed days late/early, over ship allowance
05/25/12 Page 15, added comment on Purchase Order Acknowledgments
05/25/12
Page 16, added comment on TopWorx, Inc. First Article Approval
Form
Rewrote SPM to standard TopWorx, Inc. procedure format.
10/12/12 Added definitions for supplier ratings. Revised Sample
Submission matrix.
J
10/12/12 Page 18, Modify Section 15.0 Sample Submission Process
10/12/12 Page 6, updated the Supply Chain contact list
K
4/7/15
L
12/7/15
M
2/9/16
N
2/7/17
Page 8, added section 5.4, Supplier Audits. Revised Supply Chain
list contact information
Page 2, change Declaration of Conformance to Certificate of
Conformance. Page 3, change Declaration of Conformance to
Certificate of Conformance and change MSDS to SDS. Page 6,
change contact list. Page 9, change reference in 6.3 to Certificate
of Conformance. Page 18, change Declaration of Conformance to
Certificate of Conformance.
Page 1, change TopWorx website address and update website for
REACH information. Page 2, remove Kanban Purchase Order
from list. Page 6, added Sean Lawler as new Supply Chain
Assistant. Page 10, section 7.1, modified REACH compliance
web address; added section 7.5 regarding Safety Data Sheets.
Page 17, eliminate section 14.4. Page 18, change section 15.3.
Page 21, 22, eliminated section 17.3. Page 24, added 10CFR50
Appendix B to 18.2.3. Also added 18.2.4.
Page 6, updated Section 3.0, TopWorx Supply Chain Contact List
THIS DOCUMENT IS UNCONTROLLED IF PRINTED
Mark
Brozak
Digitally signed by Mark Brozak
DN: cn=Mark Brozak, o=TopWorxEmerson Process Mgmt, ou=Quality
Mgr,
email=mark.brozak@emerson.com,
c=US
Date: 2017.02.08 07:48:25 -05'00'
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