i’3 I~,
: I i.
BEFORE THE
POSTAL RATE COMMISSION
WASHINGTON,
DC. 20268-0001
POSTAL RATE AND FEE CHANGES, 2001
,:
5Fb;:;
~,:,,,
Docket No. R2001-1
I
REVISED
RESPONSE OF UNITED STATES POSTAL SERVICE
WITNESS MAYO TO INTERROGATORY
OF
THE OFFICE OF THE CONSUMER ADVOCATE
(OCAIUSPS-T36--53)
The United States Postal Service hereby provides the revised response of
witness Mayo to the following interrogatory
OCA/USPS-T36--53,
attachment
filed on December
of the Office of the Consumer
Advocate:
10, 2001. The revision reflects the
of Publication
551. The original response was filed on December
Each interrogatory
is stated verbatim and is followed by the response.
Respectfully
28, 2001
submitted,
UNITED STATES POSTAL SERVICE
By its attorneys:
Daniel J. Foucheaux, Jr.
Chief Counsel, Ratemaking
5&A ~?t,(LlA
David H. Rubin
475 L’Enfant Plaza West, SW.
Washington, DC. 20260-l 137
(202) 268-2986; Fax -6187
January 4,2002
REVISED RESPONSE OF UNITED STATES POSTAL SERVICE WITNESS MAYO TO
INTERROGATORY
OF THE OFFICE OF THE CONSUMER ADVOCATE
OCAIUSPS-T36-53.
What kind of assistance do personnel at retail facilities provide to
postal patrons who wish to file insurance claims if such patrons lack the reading or
language skills necessary to fill out the required forms? Please provide copies of any
Postal Service documents reflecting a policy to render/not to render such assistance.
RESPONSE:
The Sales and Services Associate
Training Course, 23501-02
information
in Module 26, Overview of Customer
Translator,
includes some helpful information
languages.
A copy of this publication
Relations.
provides general
Publication
regarding insurance
is attached.
551, Point Talk
in nine different
Co”*Esr OFTHE
m
*Stamps-How many?
. Envelopes-Howmany?
*Money Order-Howmuch?
- Return receipt
*Weight -lb%-oz.
. Customs
* Passpon
-Stamp collecting,
*Shipping box-what $ze?
* Estampillas jcu8ntas?
. Sobres jcu8ntos?
* Giro postal ipor c!&iO?
- Acuso de recibo
l Peso Sibs. Soz.
* Aduana
. Pas,aporte
- Estampillasde colecci6n
,* @a &de quB famario?
MAIL A PACKAGE?
iDSSEA ENVIAA 1 PAQUETE?
; iDe ,parte de ,q@n?
- #x~qui&?
,,‘~:
‘:,
* Dotbicilio :
. ZOiq pc&3f ‘,~‘:
. ~oesea:&ur~? ~:,
*C&o lie1 seglm
* LContenido?
* @xumentos de neg,p@??
-&Es uh,i&g’klo?
material? _,‘,,,,; ~.&&.t&
+ mueetra?
* whet is the W&e? I ,,~~jvalor?
I,
METHOD~OF$HIPP&& &jRMA &N”,b
I,
‘j
* Primera &se
-First class mail
- Entrega inmediata
*Express mail
* Correo prioritario
- Priority mail
* Correo cefiificado
- Certified mail
- Aegistrado
- Registered mail
-COD: contra reembolso
- COD
l De uno o dos dias
-&cl day or,2o&day
- Para mediodia 0 3 pm
- By qoon or~3:Ct?pm
* Militar: 2 dias
? Mlfiiry 2r$&$y
. Miitily 3rd~,day
- Militar: 3 dias
mFrom whom?
,To’*om?
. Addks
-Zip code
*InsuranG~?
*Cost of insu&ce
. Contents?
-Business papers?
a I+ it a,gift? ,”
:
.
UMTED STATES
POSTAL SERVICE,
Translates English
- Cambodian
- Vietnamese
- Chinese
* Korean
-Japanese
* German
* Russian
. French
- Soanish
Sample
RATES
* International
* Domestic
* Postage
. Fees
* Tqtal amount
LOST A PACKAGE?
by Pointing
n
TARIFAS
lntemacional
National
l Franqueo
- Cobra adicional
. Total a pagar
l
l
iSE EXlFtAVD SU PAWETE?
l ),Estaba asegurado?
. WEISit insured?
* Nljmero del seguro
Insured number
* Procedencia del paquete
:’d?a@ti+ge brf$t?
,w:zfp,qdde ~,:‘:
l Zona postal
- Ciudad / Estado
*!City,?State
‘.Q&hy
l Pais
Sept.1995
Pub. 551, Point TalkTranslator
l
Communicate
DIRECTIONS: This translator has been designed
to assist you while providing custofler service to
people who speak a language other than English.
Simply point to the information you wish to convey
in the column of the appropriate
language.
(5 Not for Resale
@
- Return receipt
-Weight -tbs. -oz.
- Customs
. Passport
* Stamp collecting
. Shipping box-What SiY?
MAIL A PACKAGE?
- F,romwhom?
.‘To whom?
. A&s&,
l Zlp:cpde
- In&mnce?
;~Costof insurance
*Contents?
-~Business papers?
,,* Is-it a gift? ,’
* Sample,ima\erial?
-What is the Value?
METHOD OF SHlPbikG
- First class mail
- Express mail
- Priority mail
- Certified mail
- Registered mail
- COD
*Next day or 2nd day
. By noon or 3:0Q,Qm
-Military 2nd day
*Military 3rd days :
RATES
*International
* Domestic
- Postage
l Fees
-Total amount
LOST A PACKAGE?
*Was it insured?
* 8.x _@yHTos -ynum
l Tahnoxewafl neKnapauwR
- nacnopr
* Codupewe MapoK
* AqwKa~oro pashnepa?
1
!
I
;
OTflPASilRETEfiAHfiEPOflb?
- j+nosb~e 6yMarw?
* 3ro noRapwc?
l ogpa3+bl,?
. Return receipt
*Weight Jbs. -oz.
*Customs
. Placnort
---r-‘. collecting
. Stamp
” . Shipping box-Whatsize?
BESOINS COMMUNS
* Timbres-Combien?
l Enveloppes-Combien?
- Mandat-Combien?
- Un accuser de rkeption
* Poids -Livre -grammes
* Les dowines
l Passeport
::
MA,,
,.._.._ A. PACKAGE?
.-... .-. From whom?
*To whom?
. Address
-Zip code
* Insurance?
-Cost of insurance
. Contents?
. Business papers?
* Is it a gift?
* Sample material?
l What is the value?
ENVOYER UN COLIS ?
-De qui?
- A qui?
* Adresse
. Code postal
. Assurance?
l Cofit de rassurance
* LB contenu
l Papiers d’affaire?
. Est-ce u” cadeau?
- DesBchanhIws~:prcduits?
l Quelle
e,ifia
v&w?,,
,:
i,_:,::,,,,/:;
. ob.WmHaR
UQHHOCTb?~
,’ METHod
OF SHIPPING METHGDE~~~EXPE~~Tl,~N
* Courrier~r&rmal:~~ :
-First class mail
- Courriwk*pr*s’
*
Express
mail
I&TO/l dTi7PASKkI
:
- Courrier priori!aire
* Priority mail
* nepeblM KnaccoM
- Courrieraver avisde rkeption
*
Celtified
mail
* 3Kcnpecc-nowJA
* Courrier en recommande
- Registered mail
.rlepeoorepenHoR no~roti
- Paiement g la livraison
l COD
* C Keknawmeti
* Livraison du lendemain
- Next day or 2nd day
*3aKa3Hohnow%J
ou du 28me jour
- HanomeHHblM ““BTBXOM
-A midi ou avant 15:OOheures
. By “00” or 3:oo pm
* Ha aawa i nOCn?Qa,:pa
. Mi\iteryz2nd day ,,,
- Courrier eny~@par i ~‘::,,“::
,‘ K nofly&& i K 3 ‘+‘+XM
km& eni2purp
:,; ‘::,
,,,~
! ,,,:
l Boewad~~norra 2+Aenb
l Courrier e$iroyk par
: ,~:
i
. ‘~Milita!y&ckday
I’armbe 9”” jys
l Boew& nowa34;neHb
‘/
!:
_ ,(::
;:,:,,
” ‘,:
,_;y,,,;
1 ,,,,:‘GATEg
;,
,,;;I: .~: TAR,FS
2 ‘,’ ~’
,,:,
TAPM’Dbl’
* International
* International
* Mexwyt+apontiblR
l tnt&ieur / national
- Domestic
- B~yrpn CLUA
‘,,, ‘:Tarifs,:~~~~~issgment;
: ‘,
. norrosb,fi Tapw@~‘~
,j,
”
,
,,yTyag~ ;:
: ‘,’ ,’ ;‘, ‘y qes 6ba@ ;; ,,: ~;:~! ,~,,~
l nononHllrenbHbl8~Tap~r(e
: ‘~ ,,?,;Fe?,,
,,,_
!i,,?+
1;;; ~(,>I,
,;
~~:: / :,, ,r~To~otal::amd+@t
‘~:;_,::,:i!:,:q,jon~n~3~~~~~
* moroeb~ti rap@
.,
:
,,>~,“’
/;,
,:: ~ihST A p&KA&$~
i: ~~~diii:;~~~~~,u~~~col;l’s
,~Etaitzi,‘adsui6T
bAHflEPOllb IlOTEPdilACb? :
*Was it in&!d?
* Ot4a sacrpaxosaHa?
* NumCro correspondant 8
f Insured number
COMMON NEEDS
UBLICHE W~NSCHE
-Stamps-How many?
* Briefmarken-Wie viele?
. Envelopes-Howma&?
l Umschliige-Wie viele?
* Morley order-Howmuch? l Posianweisung-Betrag?
*Return receipt
l Rijckschein
l WeigMJbs.
-oz.
l ,Gewicht -kg-g
*customs
* Zoll
iPassport
* Fi&isepaB
; Stam@collecting~
* @?fmarken s&nmeln
.,Shippi,ng,,box-What,size?l Vs~,sandpaket?&+he
GrbOe?,
MAIL A PACKAGE?
PAKETEVERSENDEN?
From whom?
* Van wem?
*To whom?
.Alw?n?
,,
:Adresse;,,
*Address
l Zip code
?:Postleit&fil
* Insurance?
: Ver&herungP
-Cost of insurance
.Ilersicher~ngskosien?
. Contents?
. Inhalt?
,* Business papers?,,,~,I ,, l GeschBftspapiere?
‘:*ls it &,@ft?,i
,~ . W&‘&in G&henk?’
s &i&-&prob~~?
‘~
‘- Sample’inaterial~,;’
.,,,Whatis’~M~,val”e,~:,,,s~i:, - Wk:t!*h ist,~$erWe@?~: ‘~
l
;,
METH& &gSHIPffiNG
V&/L~DARt,
* First class mail
- Express mail
* Priority mail
* Certified mail
* Registered mail
. COD
- Next day or 2nd day
. By noon or 3:00 pm
*Military 2nd day
-Military 3rd day
* Normale Post
* Eilzustellung
-2.Tage-Zustellung
* Einschreiben
- Versichert
l Per Nachnahme
l NBchster oder 2. Tag
* Bis Mittag oder 15:OOUhr
- Militar 2. Tag
*Milk& 3. Tag
RATES
GEBiiHREN
*International
* Domestic
l Postage
* Fees
*Total amount
* International
- Inland
l Port0
. Sondergebiihren
l Gesamtsumme
LOST A PACKAGE?
VERLORENE
*Was it insured?
- Insured number
* Package origin
- Zip code
*City/State
*country
VIOLATORS WILL
*War es versichert?
l Versicherungsnummer
l Absender
* Postleitzahl
* Stadt / Bundesstaat
. Land
BE PROSECUTED
PAKETE?
COMMON NEEDS
roni$mrapn
COMMON NEEDS
NHU Chl
* Stamps-How many?
* Envelopes-Howmany?
.
or&,-How ,,,uc,,?
* Return receipt
*Weight Jbs. -oz.
9 Customs
* Passport
* Stamp collecting
. Shipping box-what size?
‘ins-ths?
. Stamps-How many?
. Envelopes-Howmany?
* Money order-Howmuch?
* Return receipt
l Weight Jbs.
-oz.
l Customs,
* Passport
*Stamp collecting
l Shipping box-Whatsize?
* Tern-Bao nhieu?
* Bi thu-Baa nhieu?
* Money order-Bao nhieu?
* Bien nhan giri lai
. Trong llldng -Ibs.-oz.
l Quan thug
l Giiy thong hanh
* Sllu fam tern
* Thicng btfu kien-Ca nao?
MAIL A PACKAGE?
fjpld6liidhd
M,,“ey
* rpJld;;irrL+ls?
*&I&t&?
.<~Uk-giim~s9pJ&piFlJ
‘9~“~vh8u”&
l fiim
*rEnsaias
*waji+%tiy~
* t~rtir~ri’nd-&n?
-From whom?
-To whom?
. Address
* Zip code
- Insurance?
. Cost of insurance
. Contents?
* Business papers?
l lsitagtft?
* Sample material?
* What is the value?
‘pQ?
‘py-d?
.slwmega
*rwstrJ” cprrus~ti~oii,
v3x3iitir~cpmqwrd~
METHODOF
dk’fd
SHlPPldG
l nismmnhdra
.,o&,sf,ap’“?
* ti,p&Idg?
.tohimirnmar?
l rutitindo#ly?
*nisi+mns?
m,*
* First class mail
* Express mail
* Priority mail
l Certified mail
* Registered mail
*ulm 9
sir&&
q+LrJsdqn,
‘ipI&
%ll~tij,L~“Ql~
+iiid6d
l
‘f+
COD
Next day or 2nd day
- By “cc” or 3:00 pm
* Militarv 2nd dav
. Militaj 3rd day
l
*rslefljigcrgti p iiri,pplnr
.rsfaniigLnd p rdrmb m “no
‘id! b mm6
RATES
* International
* Domestic
* Postage
l Fees
. Total amount
LOST A PACKAGE?
MAIL A PACKAGE?
Gin BCR, KIEN?
. From whom?
- To whom?
l Address
*Zip code
. Insurance?
i Cost of insurance
l Contents?
* Business papers?
l Is it a gift?
. Sample material?
. What is the value?
* Nguoi gili?
‘~Nguoi nhan?
l Dja chi
l Zip code
* E&I hi&?
l Phi 16” b&o hi&n
l D‘t, gili gem co
* Van kign thudng mai?
l c+e @rig?
* MBuhang?
- Gie t” cua 43 giri?
METHOD OF SHIPPING
CiCH
* First class mail
* Express mail
* Priority mail
. Certified mail
. Registered mail
. COD
* Next day or 2nd day
. By noon or 3:00 pm
. Military 2nd day
* Military 3rd day
mrimii
Gti Bl&
i#N
* Hang nhat
* Gt?itric hanh
* Gtii uu tien
’ Giri thi thuc khtl hoi
* Giri b&o dam
* Nguoi nhan tra tien
* Nhan nhay keti&p
* Nhi” 16~trlla hay 3 pm
l Quan buu “gay thrl nhi
:,,,l QuBn~buungaythrl ba
RATES
~GIA Cb
International
* Domestic
* Postage
l Fees
*Total amount
Nlldc ngoai
* Trong “lldc
l BtIu chinh
* Phi ton
* Tong so phi 16”
LOST A PACKAGE?
MAT Bl&
l
.elsmsihriraro?
*Was it insured?
- msmm’flirra
* Insured number
*r@FiiiMi
* Package origin
*rNsmJnjo
* Zip code
* BLp i rg
l City / State
l pmN
l Country
Point Talkis a registeredtrademarkof Point TalkTranslators
TH6NG THijbNG
l
KIEN
*Was it insured?
l Bllu kign co baa higm?
* Insured number
* S6 baa hi&m
* Package origin
‘* Bdu @engiri til
-Zip code
‘Zipcode
l City / State
‘, *Thanhph6/Ti&
bang
l Country
l Qutigia
0 1995 Point TalkTranslators
COMMON NEEDS
-WlPF%
- Stamps-How many?
- Envelopes-Howmany?
* Money order-Howmuch?
- Return receipt
*Weight Jbs. -oz.
* Customs
) Pass!xrt
* Stamp collecting
*Shipping box-Whatsize?
’ UI%A%‘NE ?
. l%el.3&m
?
- ~%%%f$‘4‘% ?
.I@3
* %%-B-zsa
.%M
. Em+
* *fR
* MJ&%?F-~%~?T~?
MAIL A PACKAGE?
%Em ?
- From whom?
. To whom?
. Address
*Zip code
* Insurance?
- Cost of insurance
* Conlents?
*Business papers?
* Is it a gift?
l Sample material?
*What is the value?
*BRA
?
l
?
METHOD OF SHIPPING
$BZtt
- First class mail
* Express mail
* Priority mail
- Certified mail
* Registered mail
l COD
. Next day or 2nd day
*,sy !vmn or 390 pm
*Military 2nd day
-,Military 3rd day
* w-wm
- ts%
* MXs5t*
- G#HRfl
’ tftiiwr
RATES
- International
* Domestic
-Postage
*Fees
* Total,amount
m%a
*BE
.ldfi
JImA
- wit
* W&EL
.t%?
* txwiia ?
- wmiilm ?
l
?mTt17
* rz ?
* #a ?
-Eta&&
l
7
?
w7htm
. ;!xE~%=-Bxi
l w+=zF5F3:OO;tw%&
.~zfB%=-8zii
.zzitJg-~B~S
CERTIFICATE
OF SERVICE
I hereby certify that I have this day served the foregoing
participants
of record in this proceeding
in accordance
document
with section 12 of the Rules of
Practice.
qzgi/A 3. u-3,
David H. Rubin
475 L’Enfant Plaza West, SW.
Washington, D.C. 20260-l 137
January 4,2002
upon all