STATEOFLOUISIANA CORPORATELIABILITY “LaCARTE”PURCHASINGCARDPOLICY July2,2014 1 STATEOFLOUISIANACORPORATE LIABILITY“LaCARTE”PURCHASINGCARDANDCBAPOLICY 1. PROGRAM A. POLICYSTATEMENT Thispolicycovers“LaCarte,”theStateofLouisiana’sCorporateLiabilityP‐CardProgram andestablishesminimumstandardsforpossessionanduse.TheP‐Cardisatoolusedto assistinthemanagementofpurchasing,paymentandaccounting.TheP‐CardisaVisa cardissuedbyBankofAmerica(BOA)fortheStateofLouisiana.Thiscardwillenable employeestopurchaseitemswiththeconvenienceofacreditcard,whileproviding managementwithameansofmaintainingcontroloverthosepurchases.Theuseofthis cardwillimproveefficiencyandeffectivenessbyreducingcostsassociatedwith processingpurchasesandpaymentsandwillallowforthereceiptofgoodsonatimely basis. Anagencymayallowasinglepurchaselimit(SPL),agency‐wideoronanindividualcard basis,upto$5,000withoutpriorapprovalfromtheOfficeofStatePurchasingandTravel. Inaddition,thecardcyclelimitmaybedeterminedbytheagency.Limitssetbythe agencyshouldreflectindividual’spurchasingpattern.UsingtheP‐Cardforpurchasesof supplies,equipment,operatingservicesand/ormajorrepairsmustcomplywithproper purchasingprocedures,rulesandregulations,LouisianaStatutesandExecutiveOrders. Itistheresponsibilityoftheagenciestosetindividualcardholder’ssinglepurchaselimits. TheOfficeofStatePurchasingandTravelmustapproveinwritinganyauthorityforaSPL oronetimeoverridetobeabove$5,000.Requestswillbeconsiderediftheagencyisin compliancewiththeprogram,withthestateguidelines,adequatestaffexperienceand trainingaredemonstratedwithfactorsthatpromotetheoveralluseoftheprogramandif theapprovalbyStatePurchasingandTravelisdeterminedtobeinthebestinterestofthe state. MultiplepurchasesmaybemadewiththeP‐Cardforcontractpurchases,eachday,upto butnotexceeding$5,000percontract.Agencymusthaveaninternalpolicytoensurethat purchasesfromcontractvendorsareforeachcontract’sspecificapprovedcontractitems. Also,purchasesshouldneverbeartificiallydividedtoavoidtheP‐Cardpolicylimits. Section6ofthecurrentSmallPurchaseExecutiveOrderreads“Inabsenceofagoodfaith businessbasis,nopurchaseorprocurementshallbeartificiallydividedwithinacost centeroritsequivalent,toavoidthecompetitiveprocessorthesolicitationofcompetitive sealedbids”. 2 ThispolicyandtherelatedproceduresalongwiththeuseoftheP‐Cardprogramdonot negateanycurrentPurchasingPolicies,RulesandRegulations,LouisianaStatutes, ExecutiveOrders,StateLiabilityTravelCardandCBAPolicyand/orPPM49,ifapproved, asallmustbefollowedwhenusingandadministeringtheP‐Cardandthispolicy. B. CONDITIONSOFPARTICIPATION Allagencies/publicpostsecondary,asaconditionofparticipationintheStateCorporate LiabilityP‐Card/CBAProgramshall,abidebythetermsofthispolicyunlessa“Requestfor Exception”formissubmittedandapprovedbytheOfficeofStatePurchasingandTravel. Allprogramparticipants,i.e.programadministrators,cardholder,CBAadministrators andcardholderapproversarerequiredtocompleteanonlinecertificationclass,annually, receivingapassinggradeofatleast90inordertoreceiveanewp‐card,arenewalp‐card, remainasCBAadministratororremainasacardholderapprover.Thesecertifications willbedevelopedandupdated,asnecessary,bytheOfficeofStatePurchasingandTravel andtheagencywillbenotifiedassoonastheyareapproved.Allprogramparticipants willbegivenampletimetoobtainthiscertificationoncenotified.Note:Thecertification classfortheCBAadministratorwouldbethesameasacardholder’scertification. Acardholder’sapprovermustbeasupervisorofthecardholderwhichwouldbeatleast onelevelhigherthanthecardholder.Theapprovermustbethemostlogicalsupervisor whichwouldbemostfamiliarwiththebusinesscaseandappropriatebusinessneedsfor thecardholder’stransactions. Toallowforproperandcompleteprogramaudits,allprogramparticipants,including publicpostsecondary,willbemandatedtoimplementWORKSWorkflow,whichisan onlinesystemthroughBankofAmerica.Thesystemcaptures transactions; Workflow requires both cardholders and cardholder approver’s electronic signatures, along with the ability to maintain receipts and backup supporting documentation in one central location through the scanning feature which is also being mandated, therefore, assisting with audits and reviews. The system allows for an additional level of approvals, beyond the cardholder and approver. Another function of Workflow allows accounting information to be coded by the cardholder for each transaction. The accounting function is mandated for ISIS/LaGov interfaced agencies which would ultimately be interfaced to the ISIS and LaGov systems. For all other agencies/post secondary/board/commissions, which are not ISIS/LaGov, interfaced agencies, although it is still mandated for the agency to utilize Workflow including scanning capabilities, the agency will not be required to interface with any accounting system. Agency program participation requires annual review of the agency’s program conducted by the agency’s internal audit section. All receipt and supporting documentation must be scanned and tied to the applicable transaction and not as one image for all transactions. During implementation and continuation of users into Workflow, ensure that every cardholder’s business email address matches the cardholder’s name. Another cardholder’s 3 email address may not be used without prior approval from the Commissioner of Administration. This is done for security reasons and to protect all cardholders. Monthly reviews and inquiries, requested from the Office of State Travel, Division of Administration auditors, etc, to agency program administrators, must be answered in the time specified in the request. At this point, for monthly reviews, only justification is required for each transaction, along with program administrator and agency verification and determination that the transaction was for a business purpose and was in compliance with all state and agency card program policies, purchasing rules and regulations, statutes, executive orders and PPM49. Allcardholders,programadministrators,CBAAdministratorsandcardholderapprovers mustsignthemostcurrent(SeeAttachmentB)StateofLouisianaCorporateLiabilityP‐ CardProgramAgreementFormfortheapplicableprogramroleonanannualbasis. Agreementsacknowledgeandoutlinetheapplicableresponsibilitiesundertheprogram. NoP‐cardshallbeissuedtoanyagencyprogramadministrators,departmenthead,CBA administratororauditororanyotherrolesassociatedwithadministering,monitoringor reviewingtheactivitiesoftheP‐Cardprogram,noemployee,fortravelallowances,whose state’sindividualliabilitytravelcardaccounthasbeenrevokedduetocharge‐offsand/or non‐payment,aswellasanynon‐stateemployees.Ifitisjustifiablehardshipforoneof theabovepositionstonotbeallowedtopossessaP‐card,awrittenrequestmustbe submittedtotheCommissionerofAdministrationincludingdetailedjustificationasto whythisisnotfeasibleandwhatprecautionswillbetakentoguaranteethesecurityand validityofpurchases.SpecificapprovalfromtheCommissionerofAdministrationmust beobtainedpriortoissuingacardtoanindividualservinginanyoftheseroles. Theonlyexceptionregardinganemployeepossessingacardwitharoleintheprogramis acardholderapprover.However,inorderforacardholderapprovertopossessap‐card, monthlyaudit,sign‐offinWorkflowsystem(onceimplementedintoWorkflow),andall otherresponsibilitieslistedthroughoutthispolicyforacardholderapprover,musttoobe fulfilledbysomeonewhichisatleastonelevelhigherthantheapprover. Alltransactionsandsupportingdocumentationmustbe,ataminimum,randomlyaudited, byasecondparty;eithertheagency’sfiscalsectionortheagencyprogramadministrator. Itisstronglyurgedthatagenciesestablishcontrolsforpreandpostapprovalofitems purchasedontheP‐card. Additionaldocumentationsteps,thatarestronglyrecommended,whichwouldstrengthen controlsinthereviewprocessinclude: Documentingthereasonforthepurchase(casenumber,project,etc.)onthe receiptalongwithsignaturefromcardholderandsupervisor. Inventorytypepurchases(electronic,etc.)shouldhave“receivedby”anda signatureonpackingsliporothershippingdocumentationtoensurethatthe purchasearrivedandisaccountedforattheagency. Anyrecognizedorsuspectedmisuseofthep‐cardprogramshouldbeimmediately reportedtotheagencyprogramadministratorandmaybeanonymously,reportedtothe StateofLouisianaInspectorGeneral’sFraudandAbuseHotlineat1‐866‐801‐2549orfor 4 additionalinformationonemayvisit http://oig.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&nid=3&pnid=0&pid=4 &catid=0. Intheeventthatanagency/publicpostsecondaryentityfailstocomplywiththe requirementsforparticipationintheP‐cardProgram,theresultofnoncompliancemaybe removalfromtheP‐Card/CBAProgram. 2. DEFINITIONS Accountholder/Cardholder‐terminologyusedtoreferencetheemployeethathasbeen issuedaP‐Card. AgreementForm–Aformsignedbyaprogramadministrator,cardholderand cardholderapprover,annually,thatacknowledgestheyhavereceivedrequiredtraining fromagency,completedthestate’scertificationrequirementandreceivedapassingscore ofatleast90,understandstheP‐CardPolicies,bothstateandagencyandaccepts responsibilityforcompliancewithallpoliciesandprocedures. CardholderEnrollmentForm–AformthatinitiatestheP‐Cardissuanceprocessforthe cardholder. ControlledBilledAccount(CBA)–acreditaccountissuedinanagency’sname(no plasticcardsissued).TheseaccountsaredirectliabilitiesoftheStateandarepaidbyeach agency.CBAAccountsarecontrolledthroughanauthorizedadministrator(s)toprovide meanstopurchaseanyallowedtransactions/servicesallowedinthecurrentState LiabilityTravelCardandCBAPolicy.Pleaserealizethatalthoughothertravelrelated chargesarenowallowedontheCBAaccount,thetravelershouldbeawarethatthereisno plasticissuedforaCBAtoensurethatthiswillnotimpairhistravelplans. Cycle‐theperiodoftimebetweenbillings.Forexample,theStateofLouisianaP‐Card closingperiodendsatmidnightthe5thofeachmonth.Synonymouswith“billingcycle” CycleLimit–maximumspending(dollar)limitaP‐Card/CBAisauthorizedtochargeina cycle.Theselimitsshouldreflecttheindividual’spurchasingpatterns.Theseare preventativecontrolsand,assuch,shouldbeusedjudiciously. DisputedItem–Anytransactionthatwasdoublecharged;chargedaninaccurateamount, orchargedwithoutcorrespondinggoodsorservicesbytheindividualcardholder. ElectronicFundsTransfer(EFT)–anelectronicexchangeortransferofmoneyfromone accounttoanother,eitherwithinthesamefinancialinstitutionoracrossmultiple institutions. ElectronicSignature–Anelectronicsound,symbolorprocessattachedtoorlogically associatedwitharecordorexecutedoradoptedbyapersonwiththeintenttosignthe record. 5 Fraud–Anytransaction,intentionallymadethatwasnotauthorizedbythecardholderor notforOfficialStateBusiness. IncidentalExpense–iftravelexpenseshavebeenapprovedbytheOfficeofStateTravel, thesewouldbetheexpenses,incurredwhiletravelingonofficialstatebusiness,whichare notallowedonthestateliabilityP‐Card.Incidentalsinclude,butarenotlimitedtomeals; feesandtipstoporters,baggagecarriers,bellhops,hotelmaids;transportationbetween placesoflodging/airportsuchastaxi;phonecallsandanyotherexpensenotallowedin theStateLiabilityTravelCardandCBAPolicy. INTELLILINK–Visa’s web-base auditing tool which is used to assist with monitoring and managing the agency’s card program usage to ensure that card use conforms to all policies and procedures. ISIS–StateofLouisiana’sintegratedsystemusedforaccounting,financing,purchasing, andcontractingfunctions. LaGov–StateofLouisiana’snewestintegratedsystemusedforaccounting,financing, logistics,humanresources,travelanddatawarehousestorageandreporting. MerchantCategoryCode(MCC)–standardcodethecreditcardindustryusesto categorizemerchantsbasedonthetypeofgoodsorservicesprovidedbythemerchant.A merchantisassignedaMCCCodebytheacquiringbank. MerchantCategoryCodeGroup(MCCG)–adefinedgroupofmerchantcategorycodes. MCCGsareusedtocontrolwhetherornotcardholderscanmakepurchasesfrom particulartypesofmerchants. Merchant–abusinessorotherorganizationthatmayprovidegoodsorservicestoa customer.Synonymouswith“supplier”or“vendor”. PolicyandProcedureMemorandum49(PPM49)–thestate’sgeneraltravel regulations.Theseregulationsapplytoallstatedepartments,boardsandcommissions createdbythelegislatureorexecutiveorderandoperatingfromfundsappropriated, dedicated,orselfsustaining;federalfunds,orfundsgeneratedfromanyothersource. http://www.doa.louisiana.gov/osp/travel/travelpolicy.htm SinglePurchaseLimit(SPL)‐themaximumspending(dollar)limitaP‐Cardis authorizedtochargeinasingletransaction.TheSPLlimitmaybeupto$5,000;however, thislimitshouldreflecttheindividual’spurchasingpatterns.Thesearepreventative controlsand,assuch,shouldbeusedjudiciously.Purchasesshallnotbesplitwiththe intentofandforthepurposeofevadingtheP‐Cardsinglepurchaselimitsetfor cardholders. P‐Card‐acreditaccountissuedinanemployee’sname.Thisaccountisthedirectliability oftheStateandispaidbyeachagency.P‐Cardaccountsarethepreferredmeansof paymentforpurchasesofgoodsandservices.AlsoreferredtoastheLaCartecardand PurchasingCard. 6 P‐Card/BillingCyclePurchaseLog–Paperandelectronic,oncetheagencyhas completedtheimplementationofWorkflow,thislogisusedinthereconciliationprocess forpurchases/serviceschargedduringthebillingcycle.Thelogisusedtodocument cardholderapprovalofpurchasesbilledbymatchingthepaperbillingstatement,received fromthebank,tothelogandthedocumentationobtainedfromthevendor(s).Approval ofthelogbythecardholdercaneitherbebysignature(paperlog)orelectronicsignoff (throughWORKSWorkflowreconciliation).Likewise,thedesignatedapprover (supervisorofcardholderwhichisatleastonelevelhigherthancardholder)caneitherbe bysignature(paper)orelectronicsignoff(onlineinWORKSWorkflow). Transaction‐asinglepurchase.Acreditalsoconstitutesatransaction. TransactionDocumentation–alldocumentspertainingtoatransaction,bothpaperand electronic.Thedocumentationisalsousedforreconciliationattheendofthebillingcycle andistoberetainedwiththemonthlyreconciliationdocumentationforreviewandaudit purposes.Examplesoftransactiondocumentationinclude,butarenotlimitedto: itemizedpurchasereceipts/invoices(withcompleteitemdescriptions,notgenericsuchas “generalmerchandise),receivingdocuments,credits,disputes,andwrittenapprovals.If travelhasbeenapproved,documentationshouldalsocontainairlineexceptions, justifications,approvals,travelauthorization,travelexpense,etc. WORKS–BankofAmerica’sweb‐basedsystemusedforprogrammaintenance,card/CBA issuing/suspension/cancellationandreporting. WORKS Workflow – Bank of America’s online system that includes user profiles and transaction workflow. For ISIS and LaGov interfaced agencies, transactions are coded and interfaced to the ISIS/LaGov systems for payment monthly. 3. STATECORPORATELIABILITYP‐CARDADMINISTRATIONRESPONSIBILITIES A. OFFICEOFSTATEPURCHASINGANDTRAVELRESPONSIBILITIES TheStateofLouisiana,OfficeofStatePurchasingandTravelisresponsibleforthe statewidecontractadministrationoftheCorporateLiability“LaCarte”Purchasing Card/CBAProgram.TheStateProgramAdministratorwillserveasacentralpointof contacttoaddressallissuesandchangesnecessarytotheoverallprogram,andcoordinate suchchangeswiththecontractor,BankofAmerica. TheOfficeofStatePurchasingandTravelwillissueandmaintaintheState“LaCarte” PurchasingCardCBAPolicyascontainedherein.Ifthestate’spolicyortheprogramlimits arechangedstatewide,arevisedP‐Card/CBAPolicywillbeissuedbytheOfficeofState PurchasingandTravel. TheOfficeofStatePurchasingandTravelwillapproveagencyparticipationinthe programandidentifytheallowableMerchantCategoryCodes(MCC)andtheirlimits,if applicable. 7 Travelmerchants,includingfoodmerchants,areprohibitedfromindividualemployeeuse unlessarequestismadebyanagencytosupporttheuseoftravelandfoodmerchants. Therequest,alongwithstrictguidelinesoutlinedintheagencypolicyinaccordancewith thecurrentStateLiabilityTravelCardandCBAPolicyandcurrentPPM49guidelines,and thewrittenapprovalbytheOfficeofStatePurchasingandTravelisrequiredpriortoany travelexpensebeingallowedontheP‐Card. Iftravelallowancesarerequestedforindividualemployeeuse,onlyMCCallowances outlinedintheStateLiabilityTravelCardandCBAPolicywillbeallowed.CBAaccounts maynowbeopenedtoallowallMCCCodes/GroupsoutlinedinthecurrentStateLiability TravelCardandCBAPolicy.Proceduresmustbedevelopedbytheagencyandincludedin policiesregardingtravelpurchases.Pleaserealizethatalthoughothertravelrelated chargesarenowallowedontheCBAaccount,thetravelershouldbeawarethatthereisno plasticissuedforaCBAtoensurethatthiswillnotimpairhistravelplans. TheonlytravelexclusionwhichdoesnotrequireStatePurchasingandTravelapprovalis rentalcarallowances.Attheagency’sdiscretion,cardholdersareallowedtousetheirP‐ Cardforin‐staterentalsatEnterpriseRentACar(MCCCode3405),andforout‐of‐state rentalsatEnterpriseRentACar(MCCCode3405),NationalCarRental(MCCCode3393) andHertzCarRental(MCCCode3357). Anywaivertothispolicywillbeconsideredonacase‐by‐casebasisandshouldbein writingontheexemptionrequestformandforwardedtotheOfficeofStateTravelfor approval. Thisprogramdoesnotallowcashwithdrawals/transactionsoranyattemptsforcash transactions,ascashisblockedfromthisprogram. B. AGENCY/PUBLICPOSTSECONDARYRESPONSIBILITIES AgencyresponsibilitiesincludeadministrationofitsCorporateLiabilityP‐Card/CBA programs,andcompliancewithstateguidelinesidentifiedherein,anycurrentPurchasing Policies,RulesandRegulations,LouisianaStatutes,ExecutiveOrdersand/orcurrentState LiabilityTravelCardPolicyandPPM49,ifapplicable. TheDepartmentHeadwillberesponsiblefordesignatingAgencyP‐Card/CBAProgram AdministratorsandforimmediatelynotifyingtheStateProgramAdministratoratthe OfficeofStatePurchasingandTravelofanychanges. Agenciesareresponsiblefordevelopingpoliciesdocumentingallinternalproceduresand ensuringthattheyareinaccordancewiththeguidelinesoftheCorporateLiabilityP‐ Card/CBAPolicyincludingadefinitionofsplitpurchasingalongwithastatementthata singlepurchaseshallnotbeartificiallydividedtoavoidtheSPLorprocurement procedures.Policiesshouldbeupdatedasnecessarywithchanges/additionswhichmay occurintheAgency’sinternalproceduresand/orState’sCorporate“LaCarte”Purchasing CardPolicyincludingupdatingofMCCCodes,asnecessary,whenprovidedbytheOfficeof StatePurchasingandTravelandBankofAmerica. 8 TheAgencyProgramAdministrator(s)willberesponsibleforkeepingwellinformedof programupdates,astheyaresentasemailupdates,alongwithdisseminationofthis informationtotheDepartmentHead,cardholders,CBAadministrator,cardholder approverandanyotheragencypersonnelasdeemedappropriate. Agenciesareresponsibleforperformingpostauditsofcardholdertransactionstomonitor appropriateusewhileverifyingthatpurchasesaremadeinaccordancewithCorporate Liability“LaCarte”PurchasingandCBACardPolicy,allcurrentpurchasingpolicies, purchasingrulesandregulations,LouisianaStatutes,ExecutiveOrders,StateLiability TravelCardandCBAPolicyandPPM49,ifapplicable.Thebankwillprovidereporting capabilitiesatnocosttoeachagency.RememberalltransactionsMUSThaveareceipt, bothpaperandelectronic,oncetheagencyhascompletedtheimplementationof Workflow.Electroniccopiesmustbeunalterableandreadilyavailabletoauditorswhen requested.Theagencyisresponsibleforsecuringandarchivingtransactiondataas requiredbythebusinessoperationsoftheagency.IfusingWORKSWorkflow,datais availableelectronicallyforupto3years.IfusingIntellilink,dataisonlyavailablefora27 monthrotatingperiod.Ifanagencyrequiresdocumentationretentionmorethanstated above,itistheresponsibilityoftheagencytoobtainandarchivethetransactiondata annually. Monthly certifications that the procedures of audit section of this policy have been conducted must be submitted to the Office of State Travel. The certification will indicate that agency personnel administering the P-card Program has generated the required reports, all requirements listed in policy have been completed, and necessary findings have been investigated, documented and handled appropriately. Inadditiontoestablishingpropercontrolsandagency’sprocedures,agenciesare responsiblefor: 1. Determiningappropriatecardholdersandsettingindividualcardholderlimitsfor singletransactions,dailyand/orcycletransactionlimits.Whilewerecognizecertain businesstransactionsrequirehigherlimitsexceeding$5,000andmaybegrantedby submittinga“RequestforExceptionForm”totheOfficeofStatePurchasingandTravel forapproval,agenciesarecautionedwhenincreasingSPLthatbestpracticecallsfor theSPLtobelimitedtothelowestnecessarySPLthatisneededforthedutiesofthat individual.The“RequestforExemptionForm”wouldalsobeapplicabletoopenany MCCCodeswhichareclassifiedaseither“P”forprohibitedor“R”forrestricted.Itis alsobestpracticetoissueonlyonecardpercardholder. 2. MonitoringforcardholderaccountswhicharenotactiveandadjustingSPL’sand/or monthlycyclelimitsaccordinglybasedonpossiblechangeinneedsandcancellationof card,whennotutilizedinatwelvemonthperiod.Acardmayonlyremainactive,if dormantfora12monthperiod,byjustificationandapprovalfromtheOfficeofState Travel.Ifapprovalisgranted,thecardmustbesuspendedandprofilechangedto$1 limituntilfutureneedforactivation.Anexampleoftheneedforacardthatmaybe dormantfor12‐monthsisthatthecardisbeingmaintainedonlyforemergency situations. 3. Developmentofapurchasingcardlogusedtoassistinreconciliationprocess. 9 4. DevelopingproceduresfortravelallowancesinaccordancewithStateLiabilityTravel CardandCBAPolicy,ifrequestedbytheagencyandapprovedbytheOfficeofState PurchasingandTravel. 5. Determiningallowablemerchantcategorycodesbasedonindividualneedsandthe State’sallowances. 6. Educatingprogramparticipantsonstateandagencypolicyrequirements,procedures andallowances. 7. Educatingprogramparticipantsonuseofthecardsalestaxrequirements. 8. Maintainingbudgetarycontrols. 9. Establishing procedures, as part of exit paperwork, to collect and cancel cards upon terminationoftheemployee.Exitproceduresincludeareviewbythecardholderand supervisor and/or program administrator of all current charges on the account, verifying that all necessary supporting documents, receipts and required signatures havebeenobtained.Cardsshouldbereturnedtotheagencyprogramadministratorto cancelanddestroy. 10. Educatingcardholdersonprocessofreportingacardlost,stolenand/orany fraudulentactivity. 11. Requestingcards,usersinWORKSandperforminganymaintenancenecessaryfor agencycardholders.IssuingsecureUserID’sforeachcardholder,approver,CBA administrator,accountant,auditorsandagencyprogramadministratorinallWORKS applicationsiftheonlinesystemisimplemented. 12. Agencypolicymustspecificallyaddresshowanemployee’sabsenceduringapproval processoftransactionswillbehandled,especiallyonceagencyhasimplementedthe WORKSWorkflowsystem. 13. Monitoringtheissuanceofcards,ensuringpromptreconciliationofperiodic statements. 14. EstablishingproceduresforreducingP‐Cardcardholdersto$1limitsorsuspending thecardduringanextendedabsenceand/oruntilthecardholderreturns.Thiswillbe donetoprotectthecardholderandtheagencyduringtheirabsence. 15. Establishingandenforcingpersonnelpoliciestodisciplineemployeesintheeventof abuseorfailuretocomplywithestablishedguidelines.Ensurethattheconsequences, outlinedintheagency’spolicyareexecutedandallprogramparticipantsareawareof theconsequencesofcertainactionsinvolvingtheP‐cardProgram. 16. DevelopingprocedurestocoverbothP‐CardandT‐Card,ifapproved,forrecovering unauthorizedchargesand/oroverageofallowancesasdefinedinPPM49.Ifabuse, whetheraccidentalforP‐CardandT‐Cardsuchastravelincidentals,occursmorethan twice,cancellationisstronglyencouraged. 17. Developingproceduresforstate,city,parishtaxreimbursementforunauthorizedtax exemptpurchases,includingtravelifapprovalisrequestedandgranted.AlsoSee StateLiabilityTravelCardandCBAPolicy. 18. Maintaininglistofallagencycardholder’snames. 19. EstablishingagencyCorporateBusinessAccounts(CBA’s)anddeterminingproper administrators/approvers.Thecontracttravelagencymustbenotifiedofauthorizers foreachCBAaccount. 20. Annually,thedepartmenthead,alongwithallcardholderapproversshallreview cardholders,cardholderlimitsandensureappropriateutilization.Afileshallbe maintainedshowingcompliancewiththisrequirement. 10 21. Developproceduresforonlineaccounts,suchasAmazon,PayPal,EBay,etc.These typesofaccounts,ifnecessaryandallowedforusebyanemployee,musthavea standalonebusinessaccountorregistrationandmustnotbecombinedwithan individual’spersonalaccount.Bydoingthis,itallowstheagencyaccesstoviewthe accountsonlinewhileverifyingthatallpurchaseswerebusinessrelated,email receiptswerenotalteredandthatallpurchasesarebeingdelivereddirectlytothe agency. 22. ISISAccountingInterfaceAgencies: Establishandassigndefault/overrideaccountingcodesfortransactionsnototherwise coded through the electronic online WORKS Workflow. There will be a default accounting code for each appropriated program that will consist of the fund/agency/organization/objectcombination.Codingwillbeassignedeitherthrough onlineallocationorthroughtheapplicationofoverridecodesduringexportfromBOA to ISIS. Default/override codes are assigned by Office of State Reporting and Accounting Policy (OSRAP) and are included in the export programming when no allocationcodingisapplied. TheAgencywillberesponsiblefornotifyingOSRAPofallinstancesthatwillrequirea change in the agency’s structure. The Agency will be responsible for updating user restrictionswithinitsinstancewhenusingtheWORKSWorkflow. Ensuringaclearing(PPPP)oroverrideorganizationcodeissetupforeachcorporate account (ISIS Agency) for miscellaneous charges and for cardholder transactions that haveanincorrectormissing)code. ISIS Agencies will be responsible for reconciling cardholder statement (paper or electronic) to electronic payment (P3 P‐Card Vendor Payment Voucher Input Form) and distributing costs from the default/override accounting codes to the proper accountingcodes.ISISAgenciesmustnotifyOSRAPimmediatelyofanydiscrepancies. 23. NON‐ISISAccountingInterface: Agencieswillassigncodesspecifictotheiraccountingsystem.Theseassignedaccount numberswilltrackpurchasesasdeemednecessary. 24. Non‐InterfaceAgencies: For any agency not receiving an interface into their accounting system, it will be the agency’sresponsibilitytoensurethatthereconciliationiscompletedandpaymentsare paid in full, timely each month, with ONE electronic funds transfer (EFT) to Bank of America. 25. LaGOVAgencies: Establish and assign default accounting codes for each cardholder in WORKS. The Agency will be responsible for maintaining the Accounting Code and the cardholder defaultswhenthereisachangeintheagency’sstructure. WORKS will be set to validate accounting codes. When there is a timing issue that resultsinatransactionbeinginterfacedwithanaccountingcodethatisnolongervalid inLaGov,thetransactionwillposttoadefaultfund/costcenter. C. Supervisor/ApproverResponsibilities 11 1. ObtainannualapprovercertificationthroughtheState’sonlinecertificationtraining programinwhichapassinggradeofatleast90mustbeobtained. 2. ObtainagencyprogramtrainingandsignanApproverAgreementForm,annually,with originalsgiventoagencyprogramadministratoralongwithapproverreceivingacopy. 3. Obtain,reviewandunderstandthestateandagencypoliciesandallapplicablerules, regulations,policies,procedures,guidelines,statutes,executiveordersandPPM49,if applicable. 4. Keepwellinformedofprogramupdatesassentfromagencyprogramadministrators oranyoneassociatedwiththeStateLiabilityP‐CardProgram. 5. Ensurethatalogiscompletedbyeachcardholder,thatthelogcorrespondswiththe monthlybillingstatementandthatthelogandstatementaresignedbybothapprover andthecardholder. 6. Always submit approvals with all necessary documentation including complete line item descriptions where generic description is on receipts such as “general merchandise”(bothpaperandelectronic)inatimelymanner. 7. Ensure that supporting documentation, including the signed log or approved electroniclogandsignedstatement,bybothapproverandthecardholder,alongwith anyfindings and justifications are sent to the agency’sfiscal officefor review,where thedocumentationwillbemaintainedinonecentrallocation,inaccordancewiththe state’srequirementsandtheagency’spolicy. 8. Immediately report any fraud or misuse, whether actual, suspected or personal charges to the agency program administrator, as well as, agency head and other personnel/agencies as required. An approver will participate in any disciplinary actionswhichmaybedeemedappropriate,ifnecessary. 9. Notify an agency program administrator, immediately, upon separation, change in department/sectionorduringextendedleaveforanycardholdersinwhichyouarethe approver. 10. Complete an exit review, with the cardholder, of the cardholder’s transactions, supporting documentation and receipts, as well as, obtaining necessary signatures priortodeparture. 11. Ensure that the P‐Card is obtained from the employee upon separation or change in department/section and return card to agency program administrator. Ensure that agency program administrator makes necessary changes to cancel the card and to remove approver as the employee’s approver and/or employee from the list of cardholdersforwhichapproverisresponsible. 12. Ensure that either approver or the cardholder notifies the agency program administratorifcardislost,stolenorhasfraudulentcharges.Ensurethecardholder immediatelynotifiesthebankaswell. 13. Review, at a minimum annually, all cardholders which approver is designated as an approver along with profile limits to ensure appropriate utilization of the card and program intent. This will ensure that all cardholders limits, MCC Codes, etc., are workingproperlyforthecardholder.Iflimitsorcodesarenotallowingthecardholder toperformhisduties,thenapprovershouldcontacttheagencyprogramadministrator tomakenecessaryadjustments. 14. Ensurethatcardholderisneverafinalapproverofhisownmonthlytransactions. 15. Ensureeachtransaction,tothebestofapprover’sknowledge: Hasanappropriatebusinesspurpose,fitsthecardholder’sbusinessneeds,andis auditedincludingareviewofallsupportingdocumentation. 12 Is in compliance with all current purchasing rules and regulations, statutes, executiveorders,policiesandPPM49,ifapplicable. Is in compliance with the agency’s policy and the State’s Corporate Liability P‐ Card/CBApolicyandStateLiabilityTravelCardandCBAPolicy,ifapplicable. Doesnotincludestatetax,asthisprogramisstatetaxexempt. Includes all required and complete documentation, including a detailed receipt, supportingthetransactionandalldocumentationisscannedintoWorkflowand tiedtotheappropriatetransactions. Is not a duplication of personal request and/or reimbursements, if for travel relatedexpenses. Hasbeenverifiedtoensurethateachtransactionhasareceiptandthereceipt’s date, supporting documentation and documentation dates, along with the log dates, correspond with known business needs or trip allowances and dates, if applicableandtravelhasbeenapproved,alongwithprogramcycledates(which beginthe6thofonemonthandendsthe5thofthefollowingmonth). Has been coded properly for payments as outlined in the agency policy and proceduresandasrequiredinWorkflowforISISandLaGovinterfacedagencies. 16. SecureallassignedWORKSapplicationUserIDsandpasswords.NevershareUserID andpasswordsand/orleavetheworkareawhileloggedintothesystemorleavelog‐in informationlyinginanunsecurearea. 17. Understand thatfailure to properly fulfill responsibilities as a P‐card approver could result,ataminimum,inthefollowing: Written counseling which would be placed in employee file for a minimum of 12months. Consultationwithagencyprogramadministrators,andpossiblyheadofagency andinternalauditsection. Disciplinaryactions,uptoandincludingterminationofemployment. Legalactions,asallowedbythefullestextentofthelaw. D. AuditReports Attachment A contains a list of reports created for agencies to use for monthly audit requirements of this program through WORKS and Intellilink. Some reports are required to be generated and reviewed at least once a month, while others have been created and designed as added value to assist in policy compliance. Although all of the reports are not required monthly, agencies are strongly encouraged to determine which of the reports are of the most value to them and should consider rotating them, at a minimum every other month. When running these reports, it is the agency’s responsibility to not only review the data gathered, but to make certain that transactions are for a business purpose and have a legitimate business need for the cardholder. In the event that a transaction is being investigated, the cardholder must explain and justify the transaction being questioned. Based on the cardholder’s explanation, the agency should address the situation accordingly. All documentation/findings/replies, resulting from the monthly audit of P-card transactions, are to be centrally located and readily available for any internal or external audits that may occur. Most reports listed in Attachment A are available through VISA Intellilink. Intellilink’s data is available for a 27 rotating month period. If an agency 13 requires documentation retention for more than 27 months, it is the responsibility of the agency to obtain and archive the transaction data accordingly. Monthly certification that the above procedures have been conducted must be submitted to the Office of State Travel. The certification will indicate that agency personnel administering the P-card program have generated the required reports, all requirements listed in the policy have been completed, and necessary findings have been investigated, documented and handled appropriately. Inaddition,reportsshallbeusedasatooltoassisttheagencyprogram administrator/agencywithdeterminingwhichcardholdersmayneedarefresher trainingcourse,re‐certificationofthestate’sonlinetraining,counseling,cancellationof card,duetoinaccuracies,etc.,aswellas,todeterminepossiblechangestocardholder’s limits,profiles,andMCCgroups. WhenWORKSWorkflowimplementationhasbeencompleted,aBillingCyclePurchase Logreportwillbeavailableforprint.Itisanun‐editable,PDF,formattedreport.The WORKSWorkflowsystemdataisgeneratedatthetimeofreportrequestwiththemost currentsignoffinformationwiththedateandtimestampoftheapprovalcapturedinthe audittrackingalongwithalldocumentationwhichhasbeenscannedtosupportP‐card transactionsandtiedtotheappropriatetransaction.Alwaysensurethatthecorrect cycleperiod/datesareenteredwhenprintingthelogreport.Cycledatesforthe programbeginonthe6thofonemonthandendsonthe5thofthefollowingmonth. OnceanagencyhasimplementedWORKSWorkflow,thereareadditionalreportsthat canbecreatedtogivecardholderapprovers,accountants,agencyprogram administrators,auditors,andmanagementinformationtomonitorthecomplianceof theircardholdersandstaff.DataisavailableelectronicallywithinWORKSWorkflowfor upto3years.Ifanagencyrequiresdocumentationretentionformorethan3years,itis theresponsibilityoftheagencytoobtainandarchivethetransactiondataannually. 4. A. POLICYREQUIREMENTS STATECORPORATELIABILITYP‐CARDACCOUNTREQUIREMENTS/GUIDELINES 1. AllP‐Cardtransactionsmusthaveadetailedreceipt,notagenericdescriptionsuchas “generalmerchandise”orshouldbefullydocumentedelsewhere,(bothpaperandan un‐editableelectronicform,onceanagencyhasimplementedWorkflow)andmustbe inaccordancewithPurchasingPolicies,RulesandRegulations,LouisianaStatutes and/orExecutiveOrders,Corporate Liability “LaCarte” Purchasing Card Policy, as well as, State Liability Travel Card and CBA Policy andPPM49guidelines,ifapplicable, http://www.doa.louisiana.gov/osp/travel/travelpolicy.htm. 14 2. Necessarytrainingshouldbeconductedtoensurethatallprogramparticipants,suchas programadministrators,cardholders,CBAadministrators,cardholderapprovers,and anyotherapplicablepersonnelthathasaroleinadministeringthisprogram,isaware ofalldutiesandresponsibilitiesassociatedwithpossession/useofaStateCorporate LiabilityP‐Card.Agencyprogramadministratorsshallmaintaintheannual,original signedagreementformfortheStateofLouisianaCorporateLiabilityP‐CardProgram forallparticipantsoftheP‐CardProgram.Acopyofthesignedagreementalongwith thestateandagencypolicies,oralinktoallpolicies,procedures,rules,regulations, executiveordersandPPM49,ifapplicable,shallbeprovidedtotheprogramparticipant. 3. Cardholdersmustbeapprovedbyappropriateagencyauthorityanddistributedonlyto frequentpurchasers/travelers,basedontherequestofasupervisor,manageror departmenthead,notasanautomaticprocessuponhiring. 4. Allprogramparticipantsmustattendagencytraining.Participantsmustreceivestate’s onlinecertification,achievingascoreofatleast90andsignanagreementform applicabletotheemployee’sroleintheprogram,acknowledgingresponsibilities.Both oftheserequirementsaredueannually. 5. AllP‐Cardsareissuedwithcorporateliability,underwhichthestateisliableforthe costofthepurchases.TheprogramisbasedonthestrengthoftheState’sfinancial resources,notthepersonalfinancesofthecardholder. 6. DuetoStateLiability,CorporateP‐CardsaretobeissuedinthenameofStateof Louisianaemployeesonly. 7. P‐Cardswillbeissuedwithduallimits,ataminimum.Theoverallcardcyclelimit determinedbytheagency,andaSPLlimitupto$5,000,alsodeterminedbytheagency. Theselimitsshouldreflecttheindividual’spurchasingpattern.Thesearepreventative controlsand,assuch,shouldbeusedjudiciously.ExceptionstotheSPLmaybe requestedfromtheOfficeofStateTravelwithaP‐Cardexemptionrequestform. 8. Default/overrideaccountingcodesmustbeassignediftheagencyhascreatedan interfacewiththeaccountingsystem. 9. StateCorporateLiabilityP‐CardisaVISACardandwillbeidentifiedwiththeStateof LouisianasealandmarkedLouisiana“LaCarte”.Thecardswillbewhiteandembossed withtheEmployee’sname,departmentname,accountnumberandtaxexemptnumber. 10. ExpiringP‐Cardswillautomaticallybereplaced/renewedpriortotheP‐Card’s expirationdatebytheissuingbank.Allreplacement/renewedcardswillbesenttothe agency’sprogramadministratorforproperdistributionandallcardholdersmusthave re‐certificationfromthestate’sonlinetrainingclassachievingapassingscoreof90 priortoreceivingtherenewalp‐card. B. DECLAREDEMERGENCYUSE IntheeventtheGovernordeclaresastateofemergency,theP‐Cardmaybechangedto allowhigherlimitsandopeningofcertainMCCcodesforessentialemployeeswhoare cardholdersthatwouldbeactiveduringanemergencysituationandnotforALL cardholders.AnemergencyprofilemustbecreatedinWORKSwhichshallnotexceedthe followinglimits,withoutpriorapprovalfromOfficeofStatePurchasingandTravel:SPL (singlepurchaselimit)$25,000,TravelandRestMCCGroupsmayberemovedif determinedtobenecessaryforgroupaccommodationshowever,theCashMCCGroup mustremainattachedtotheprofileatalltimes,astheuseofcashisneverallowed,even duringemergencysituations. 15 C. HigherlimitsdoNOTeliminatetheneedtofollowemergencyprocurementrules,policies, proceduresand/orexecutiveorders. ItistheAgencyProgramAdministrator’sresponsibilitytoensurethatallcardsare returnedtotheiroriginalprofileoncetheemergencydeclarationhasexpiredand/or whenhigheremergencylimitsarenolongernecessary. INDIVIDUALP‐CARDCARDHOLDERSSHALL: 1. UseP‐Cardforofficialstatebusinessonly.Nopersonaluse.P‐Cardislimitedtothe personwhosenameisembossedonthecard.TheP‐Cardshallnotbeusedtopayfor anotherorloanedtoanotherpersontopayforofficialornon‐officialbusiness expenses. 2. AttendrequiredagencytrainingandsignaStateCorporateLiabilityCardholder AgreementForm,annually,acknowledgingcardholder’sresponsibilitiespriorto receivingthecard. 3. ObtainannualcardholdercertificationthroughtheState’sonlinecertificationtraining programreceivingapassinggradeofatleast90priortopossessorcontinuingto possessaStateofLouisianaP‐Card. 4. NeverincludethefullP‐Cardaccountnumberinemails,fax,reports,memos,etc.Ifan accountnumberisnecessary,onlytheuseofthelastfouroreightdigitsoftheaccount numberisallowed. 5. SecureassignedWORKSapplicationUserIDs.NevershareUserIDandpassword and/orleaveworkareawhileloggedintothesystemorleavelog‐ininformationlying inanunsecurearea. 6. RecognizethattheP‐CardisthepropertyoftheStateofLouisianaandthecardholder isresponsibleforthephysicalsecurityandcontroloftheP‐Cardanditsappropriate use.TheCardholderisalsoresponsibleformaintainingthesecurityofcarddatasuch astheaccountnumber,theexpirationdate,andthecardverificationvalue(CVV),the 3‐digitsecuritycodelocatedonthebackofthecard. 7. NeversendacopyoftheP‐Cardifrequestedbyamerchant.Ifthisisrequiredfor payment,thenthecardholdermustuseanotherformofpaymentotherthantheState LiabilityP‐Card. 8. NeveruseanindividualP‐Cardforpersonal,non‐businessexpensesforanyreason. 9. Neverpaytaxesonpurchaseswiththiscard,sinceitisastateliability.SeeSection6. 10. Never,underanycircumstances,usetheP‐Cardtoaccessorattempttoaccesscash. 11. NeveracceptcashinlieuofacredittotheP‐Cardaccount. 12. NeveruseP‐Cardforgiftcards/giftcertificates,withoutpriorapprovalfromtheOffice ofStatePurchasingandTravel,astheyareconsideredcashandtaxable. 13. NeveruseP‐Cardstoavoidprocurementorpaymentprocedures. 14. NeverusetheP‐Cardforthepurchaseofalcohol,food,travelexpensesor entertainmentserviceswithoutobtainingpriorwrittenpermissionfromtheOfficeof StatePurchasingandTravel.Ifrequestedandapproved,alltravelexpense transactionsmustbeinaccordancewiththecurrentStateLiabilityTravelCardand CBAPolicyandcurrentPPM49guidelines.Theonlyexceptionsarevehiclerentals. SeeSection3.A. 16 15. NeveruseP‐CardforfuelorvehiclemaintenanceifagencyispartoftheFuelCardand MaintenanceProgram.However,intheeventthatthefuelprogramisnotcoveredina certaingeographicarea,thentheP‐Cardmaybeused,anddocumentationofthe transactionshouldbemaintainedindicatingthereasonswhyafuelcardcouldnotbe used. 16. Submitallrequiredtransactiondocumentation(bothpaperandun‐editableelectronic format,onceWorkflowhasbeenimplemented),specialapprovals,etc.,timelyandin accordancewiththeiragency’sinternalpolicy.Remember,everytransactionmust haveareceiptwithafulldescription,notagenericdescriptionsuchas“general merchandise”oritemshouldbefullydocumented/describedelsewhere(bothpaper andun‐editableelectronicformat,onceWorkflowhasbeenimplemented).Failureto dososhouldresultincancellationofP‐Card.Allpapersupportingdocumentation, includingthesignedlogorapprovedelectroniclogandsignedmemostatement,along withanyfindingsandjustificationsistobescannedintoWorkflowandtiedtoeach applicabletransaction.Allmentionedabove,willbesenttothesupervisor/approver forrequiredauditandsignatures,andforwardedtotheagency’sfiscalofficefor reviewandfilemaintenance. 17. NEVER MAKE A PAYMENT DIRECTLY TO THE BANK in the event that an unauthorizedchargeisplacedontheindividual’sstatecorporateliabilityP‐Card. Makingapaymentdirectlytothebankwillcausethemonthlystatementbillingfileto beoutofbalance,andtheagencywillhavetodeterminethecause.Ultimately,itwill bedeterminedthatapersonalpaymentwasmade.Inordertoavoidthissituation, reportanyunauthorizedchargestotheagency’sprogramadministratorimmediately, alongwithdecisiononhowthefundswillbereimbursedbacktotheagency. 18. Notifytheagency’sprogramadministratoriffraudulentchargesarenoticed,asthe cardmayneedtobecancelledandanothercardissued. 19. Notifytheagency’sprogramadministratorifuseofacardhaschangedandloweror higherlimitsarenecessary. 20. ImmediatelyreportalostorstolencardbycallingBankofAmericaat 1‐888‐449‐2273. D. STATECORPORATEBUSINESSACCOUNT(CBA)REQUIREMENTS/GUIDELINES 1. AllCBAtransactionsmustbeinaccordancewithPPM49guidelines, http://www.doa.louisiana.gov/osp/travel/travelpolicy.htm,StateLiabilityTravelCard andCBAPolicy,http://www.doa.louisiana.gov/osp/travel/corptravcard/travcard‐ cbapolicy.pdf,PurchasingPolicies,RulesandRegulations,LouisianaStatutesand/or ExecutiveOrders http://www.doa.louisiana.gov/osp/osp.htm. 2. ThepurposeofaCBAistoprovideatoolforagenciestopurchaseairfare,conference registrationsandassistwithpaymentofhighdollartravelexpensesonly,asper currentStateLiabilityTravelCardandCBAPolicy.Pleaserealizethatalthoughother travelrelatedchargesarenowallowedontheCBAaccount,thetravelershouldbe awarethatthereisnoplasticissuedforaCBAtoensurethatthiswillnotimpairhis travelplans. 17 3. Theaccount(s)areissuedinthenameoftheagencyandtheagencyprogram administratoristheprimarypointofcontactforadministeringtheaccounts.The agencymaydesignateanadministrator/authorizerperaccount.Eachadministrator hasthesameduties,obligationsandresponsibilitiesasacardholder,asoutlined throughoutthispolicyspecificallysection4.C.Thecontracttravelagencymustbe notifiedofauthorizersforeachCBAaccount. 4. CBAaccount(s)shallhaveanoverallcardcyclelimitdeterminedbytheagency.These limitsshouldreflecttheagency’stravelpatterns.Therefore,theselimitsmustbe judiciouslyestablishedbytheagencyandadheredtoaccordingly.TheagencyProgram AdministratormayestablishaneworadditionalCBAaccountthroughBankof America’son‐linesystem,WORKS. 5. TheCBAaccountsarethedirectliabilityoftheState.Eachagencyisresponsiblefor ensuringallaccountsarepaidtimelyandinfulleachmonthwithONEelectronicfunds transfer(EFT)toBankofAmerica. 6. CBAaccountsdonotallowissuanceofaplasticcard.Thesearereferredtoasghost accounts.Ifitisdeterminedthatpersonalorotherunauthorizedchargesare occurringontheCBAaccount,appropriatesteps,uptoandincludingdismissal,shall betakentoresolvethemisuse/abuseoftheaccount.SeeSection5,CardMisuse. 7. ThefullCBAaccountnumbershallneverbeincludedinemails,fax,reports,memos, etc.Ifanaccountnumberisnecessary,onlytheuseofthelastfouroreightdigitsof theaccountnumberisallowed. 5. CARDMISUSE A. FRAUDPURCHASES‐anyuseoftheP‐Card/CBAwhichisdeterminedtobeanintentional attempttodefraudthestateforpersonalgainorforthepersonalgainofothers. AnemployeesuspectedofhavingmisusedtheP‐Card/CBAwiththeintenttodefraudthe statewillbesubjectedtoaninvestigation.Shouldtheinvestigationresultinfindingswhich showthattheactionsoftheemployeehavecausedimpairmenttostateservice,andshould thosefindingsbesufficienttosupportsuchaction,theemployeewillbesubjectto disciplinaryaction.Thenatureofthedisciplinaryactionwillbeatthediscretionofthe Entity’sAppointingAuthorityandwillbebasedontheinvestigationfindingsandtherecord oftheemployee.Anysuchinvestigationandensuingactionshallbereportedtothe LegislativeAuditor,theOfficeofInspectorGeneralandtheDirectoroftheOfficeofState PurchasingandTravel. B. Non‐ApprovedPurchase–apurchasemadebyaStatecardholderforwhichpaymentby thestateisunapproved.Anon‐approvedpurchasediffersfromafraudpurchaseinthatitis anunintentionalmisuseoftheP‐Card/CBAwithnointenttodeceivetheagencyfor personalgainorforthepersonalgainofothers. Anon‐approvedpurchaseisgenerallytheresultofamiscommunicationbetweena supervisorandthecardholder.Anon‐approvedpurchasecouldoccurwhenthecardholder mistakenlyusestheP‐Card/CBAratherthanapersonalcard. Whenanon‐approvedpurchaseoccurs,thecardholdershouldbecounseledtousemore careinhandlingoftheP‐Card/CBA.Thecounselingshouldbeinwritingandmaintainedin theemployee’sfilefornolongerthanoneyearunlessanotherincidentoccurs.The 18 employeeshouldbemadetopayfortheitempurchasedinappropriately.Shouldanother incidentofanon‐approvedpurchaseoccurwithina12‐monthperiod,theEntity’s AppointingAuthorityshouldconsiderrevocationoftheP‐Card/CBA. Consequencesforeithertypeofpurchasementionedabovemustbeclearlydocumentedin theagencypolicyandfullyexecutedwhenapplicable. C. MERCHANTFORCEDTRANSACTIONS Commercialcardsareacceptedbyavarietyofmerchantsthatprocesstransactionsonlyif approvedbytheissuingbanktherebyabidingbythecardcontrolsinplace.Merchant transactionsareprocessedusingoneofthe2stepsasfollows: 1. Merchantsprocesstransactionsagainstcardcontrols(MCC,limits,expirationdate,etc.) and,ifapproved,receiveanauthorizationnumber. 2. Merchantssubmitthetransactionsforpaymentfromthebank. Inrareinstances,merchantswillcircumventtheauthorizationprocessandonly performstep2.Thismeansthatthemerchantdidn’tprocessthetransaction againstthecardcontrolsandthereforedidnotreceiveanauthorizationnumber. Ifthishappens,themerchanthasforfeitedalldisputerightsandthetransaction canbedisputedandunlessthemerchantcanprovideavalidauthorization number,thedisputewillberesolvedinthecardholdersfavor. D. CARDANDWORKSUSERID/PASSWORDSECURITY Eachcardholder,CBAadministrator,agencyprogramadministrator,auditor,cardholder approver,etcisresponsibleforthesecurityoftheircard,UserID(s)andpassword(s),and thereforeshould: •NeverdisplaytheirCardAccountNumber,WORKSandWORKSWorkflowUserID numbersandpasswordsaroundtheirworkarea. NevershareUserIDsandpasswordsand/orleaveworkareawhileloggedintothe systemorleavelog‐ininformationlyinginanunsecurearea. •NevergivehisorherCardAccountNumber,UserIDsorpasswordstosomeoneelse. •NeveremailthefullaccountnumbersorUserIDnumbersorpasswordsunderany circumstances 6. SALES TAX A. P‐Card/CBAchargesareadirectliabilityoftheState;therefore,LouisianaStatesalestax shouldnotbechargedoncardpurchases. B. Cardholders should make every effort at the time of purchase to avoid being charged LouisianaStatesalestax. C. In the event state sales tax is charged and a credit is warranted, it will be the cardholder'sresponsibilitytohavethevendor‐merchant(notBankofAmerica)issuea credittothecardholder'saccount. 19 D. It is State Policy not to pay Louisiana State sales tax; however, agencies may exempt cardholders from obtaining a credit from the vendor‐merchant for state sales tax charges of $25 or less. If a cardholder continually allows taxes of $25 or less to be chargedtothecard,correctivemeasuresmustbetaken.ItistheAgency’sresponsibility to monitor these sales tax transactions to ensure corrective action is taken against repeatoffenders. E. SeecurrentStateLiabilityTravelCardandCBAPolicyforstaterelatedtravel exemptionshttp://www.doa.louisiana.gov/osp/travel/corptravcard/travcard‐ cbapolicy.pdf. 7. 1099REPORTABLEVENDORS Forthisprogram,1099reportingresponsibilityisassumedbyVISA. 8. DOCUMENTATION A. COMPLETEDOCUMENTATION 1. Ensurethatdocumentationisadequateandsufficienttoadheretocurrent purchasingpolicies,rules,regulations,statutes,executiveorders,StateLiability “LaCarte”PurchasingCardandCBAPolicy,forrecordingofexpendituresinthe State/AgencyaccountingsystemandtheStateLiabilityTravelcardandCBAPolicy andPPM49,ifapplicable.OnceanagencyhascompletedimplementationofWORKS Workflow,theagencymustensurethatallsupportingdocumentationalongwith receiptsarescannedandattachedtoeachcorrespondingtransaction.Agencies shouldensurethatimmediatesupervisors/approversareverifyingandensuringthat thesecontrolsarebeingmetandthattransactionsareappropriate,accurate,havea businesscaseandbusinessneedforthepurchase,allreceiptdatesandother supportingdocumentationdatesareapplicablewithknownneedorbusinesstravel, ifapplicable,andapproved.Documentationofapprovalmustbeaccomplishedbya signatureonapaperP‐Cardlog,andonceagencyhascompletedWorkflow implementation,electronicallyonlinebysigningoffonthetransaction.Approvalby theapprovercertifiesthatthedocumentationisacceptableforeachtransaction,that itwasforofficialstatebusiness,thatitisincompliancewithappropriaterulesand regulations,etc.,asmentionedaboveandthatithasbeenreviewedandisapproved. 2. Documentationisrequiredforallpurchasesandcredits.Foritemspurchased overthecounter,thecardholdershouldobtainthecustomercopyofthe receipt.Whenorderingbytelephone,fax,orcomputer,thecardholdermust obtainapackinglistorsimilardocument.Foritemssuchasregistrations,wherethe vendordoesnotnormallygenerateareceiptorpackingslip,acopyoftheordering document may be used. Acceptable documentation must include a line description, withfulldescriptionnotageneric“generalmerchandise”description,andlineitem pricingforthepurchase.Electronicreceiptsareallowediftheyareun‐editableand aremaintainedincompliancewiththeagencyretentionpolicy. 3. Forinternetpurchases,theprintoutoftheorderconfirmationshowingthedetails, ortheprintoutoftheorderdetails,ortheshippingdocumentifitshowswhatwas purchased,thequantityandthepricepaidsufficefortheitemizedreceipts. 20 4. When the electronic Workflow in WORKS online system is implemented, the cardholder is issued a unique login User ID number, along with a password. Immediate supervisors or designated approvers are to utilize their unique User ID andpasswordtocertifyandelectronicallysignoffoneachtransaction.(SeeSection 5.D) Audit trails exist within the software with date and time stamps for sign‐offs andapprovals. 5. The agency cardholder approvers will forward all supporting documentation along with invoices, receipts and signed paper or approved electronic log, by both cardholder and approver, and signed statement, by both cardholder and approver, and any findings and justifications to the agency’s fiscal office for review and for maintenanceofthefilesinaccordancewithrecordretentionlaws.Thisfilemustbe centrally located in the agency’s fiscal office and will be subject to review by the Office of State Purchasing and Travel, the Louisiana Legislative Auditors Office and anyotherdulyauthorizedauditor. 6. Allsystementriesandscannedsupportingdocumentation,whenutilizingWorkflow andelectronicapprovalsaremaintainedelectronicallywithintheWORKSWorkflow onlinesystemforupto3years.Ifanagencyrequiresdocumentationretentionfor more than 3 years, it is the responsibility of the agency to obtain and archive the transactiondataannually. B. INDIVIDUALCORPORATELIABILITYP‐CARDS IfarequestismadeandapprovalgrantedfortheP‐Cardtobeusedfortravelexpenses, itwillbeeachcardholder’sresponsibilitytosubmittheirtravelexpenseformandall requiredtransactiondocumentation(bothpaperandun‐editableelectronic,once implementedintoWorkflow),specialapprovals,etc.,timelyandinaccordancewiththeir agency’sinternalpolicytohelpensureitispaidtimelybytheState. C. CORPORATEBUSINESSACCOUNTS(CBA) AdministratorsfortheCBAaccountswillmaintainrecords/approvalssufficientto reconciletheCBAstatementtoensureitispaidtimelybytheState.EachCBA administratorandtheapproverisresponsibleforensuringthatdocumentationis adequateandsufficienttoadheretoallrules,regulations,laws,statutes,policies,PPM49 guidelinesandAccountingguidelinesforrecordingofexpenditures.CBAadministrators musthaveanapproverwhoisasupervisoratleastonelevelhigherthantheCBA administrators.CBAadministratorsaretofollowallindividualcardholderprocedures, trainingsandcertifications,rules,regulations,guidelines,asoutlinedinthispolicyand theagencypolicy,includingforwardingsignedlogorapprovedelectroniclog,byboth administratorandapprover,signedstatement,bybothadministratorandapprover,and supportingdocumentationtoagency’sfiscalofficeforreviewandfilemaintenance. 9. PAYMENTPROCEDURESFORINDIVIDUALP‐CARD,CBAANDEVPACCOUNTS A. PAYMENTPROCEDURES 21 TheAgencywillensurethatnecessaryproceduresandcontrolsareinplaceforprompt payment,reconciliationandcostdistributionofchargesandcredits.Agencyspecific policiesandproceduresmustbedeveloped.Thesepoliciesshouldaddressrequired approvalsandauthorizingprocedures.Copiesofthispolicymustbemadeavailableto allprogramparticipantsandotherpersonnelresponsibleforP‐Card/CBA. 1. BankofAmericawillsendpaperstatementsand/oranelectronicfilecontainingall cardholdertransactions.Thesefilesmaybeusedforreportingandreconciliation. 2. ThepaperstatementsandtheelectronicStatementBillingFile,whenapplicable,will besentafterthecloseofthebillingcycle.Paymentmustbemadeelectronicallyto BankofAmericawithin25daysofstatementbillingdate. B. ISISINTERFACEAGENCY 1. ThebillingcycleforallISISAgenciesendonthe5thofeachmonth.TheStatement BillingFilewillbeusedforISISAgenciestocreateaP3(P‐CardVendorPayment VoucherForm)andinterfacetoAFS.Thisdocumentwilluseeithertheallocated generalledgercodingenteredorthedefault/overrideaccountingcodesassignedto thetransactionatthetimeofinterfacebetweenBankofAmerica(BOA)andISIS.The interfacewillautomaticallycreatetheP3documenteachmonth.Noactionis requiredbyISISAgenciesforpayment.Foragenciesthathaveimplementedthe WORKSWorkflowsystemforanelectronicreconciliationprocess,theagencywill designatethoseemployee(s)taskedwithmaintainingtheuserdata,aswellasthose thatwillberesponsibleformaintainingthegeneralledgercodingrestrictionswithin WORKSWorkflow. 2. TheP3documentwilloverridebudgetchecksandcashchecksinAFSandmust produceanelectronicfundstransfer(EFT)tobesenttoBankofAmerica.TheEFT requestwillbeprocessedonthe25thofeachmonthtoallowfortimelypayments throughouttheyear. C. NON‐ISISINTERFACEAGENCY 1. AgenciescanusetheStatementBillingFiletointerfacetotheiraccountingsystem throughWORKSWorkfloworusepaperstatementsandmustproduceONE electronicfundstransfer(EFT)toBankofAmerica. D. LaGOVAGENCY 1. ThebillingcycleforallLaGovagencieswillendonthe5thofeachmonth.The StatementBillingFilewillbeusedtocreatesummaryinvoicesthatposttheliability toBankofAmerica’svendoraccount.Theinterfacewillautomaticallycreatethe invoicedocumentseachmonth.NoactionisrequiredbyLaGovagenciesforpayment tooccur.Agencieswilldesignateprogramadministratorstaskedwithmaintaining themasteraccountingcodeforeachcardholderwithinWORKS. 22 2. Theinvoicedocumentmustproduceanelectronicfundstransfer(EFT)tobesentto BankofAmerica.TheEFTwillbeprocessedonthe25thofeachmonthtoallowfor timelypaymentsthroughouttheyear. E. EVPPAYMENTS 1. Eachworkday,AFScreatesEFTsforthevendorpaymentsscheduledforthatday. EFTspayabletovendorsthatparticipateinEVParesenttoBOAforpaymentviathe vendor’svirtualcreditcard.Journalvouchers(J5)arecreatedandprocessedeach daytoaccountforthedeferreddisbursementofcash.ThebillingcycleforallISIS agenciesendsonthelastdayofeachmonth.Onthe20thdayofthemonth(orthe immediatelyprecedingworkday,ifthe20thisanon‐workday),information providedbyBOA/WORKSconcerningEVPpaymentsthathavebeendrawnby vendorsduringthebillingcycleisusedtocreatejournalvouchers(J5)thatreverse theearlierJ5sandpaymentvouchers(P5)thatinitiateacorrespondingEFTpayment toBOAthatsameday.TheP5documentswilloverridebudgetchecksandcash checksinAFS.NoactionisrequiredbyISISagenciesforthispayment,unlessaP5 documentisrejectedwhenprocessedbyISIS.Timelycorrectionofrejectionswillbe necessarytoinsurepaymenttoBOAbythepaymentduedateonthe25thofthe month. 10. RECONCILIATIONANDCOSTDISTRIBUTION A. Documentationmustbeobtainedindicatingthedateofpurchase/service,thevendor name,completedescriptionoftheitem,notagenericdescriptionsuchas“general merchandise”,purchaseamount,andreceiptdate.Foragenciesthathavealready implementedWORKSWorkflowcardholder/approver/accountantwouldenter accountingdistributioninformationforfund/agency/organizationnumberandobjectas thesewouldallberequiredintheonlineWorkflowsystem.Reportingcategorysub objectandactivityareoptional.AgenciesthathavenotimplementedWorkflow,may continuetouseapaperlog,pertinentaccountinginformationmayberecordedonthe “P‐CardLog”orrecordinginformationdirectlyonthereceiptfromthevendorforeach purchase,serviceand/orcreditmadewithP‐Card/CBA.Agencypolicywilldetermine whoprovidesthisinformationandhowitistransmittedtotheaccountingdepartment. AllsupportingdocumentationincludingreceiptsmustbescannedintoWorkflow,tiedto thetransactionwithoriginaldocumentationforwarded,includingsignedpaperlogor approvedelectroniclog,byboththecardholderandapprover;thesignedmemo statement,bybothcardholderandapprover,alongwithanyfindingsandjustifications, totheagency’sfiscalofficeforreviewandmaintenanceoffiles. B. CardholderswillreceivepaperbillingstatementsmonthlyfromBankofAmericawithin approximately5businessdaysofthecloseofthebillingcycle.Ifthecardholder statementisnotreceivedtimely,thecardholdermustnotifytheagencyprogram administratorimmediatelysothatastatementcanbeobtainedforreconciliation purposes.IftheagencyhascompletedtheimplementationoftheWORKSWorkflow onlinesystem,apaperbillingstatementisnotrequiredtoreviewandapprovethe transactions.Transactionsareavailableforprocessingonlineassoonasthetransaction poststotheonlinesite. 23 C. Thecardholdermustreconcilepurchases/serviceschargedduringthebillingcycleby matchingthebankbillingstatementtohisP‐Cardlog/record,untiltheagencyhas implementedWorkflow,orusingtheWORKSWorkflowonlinesystemandthe documentationobtainedfromthevendors.Thedocumentation(bothpaperand uneditableelectronic,onceimplementationintoWorkflowhasbeencompleted)willbe reviewedandcertifiedbythecardholderasreceivedorreportedasadisputeditem. OnceWorkflowhasbeenimplemented,thecardholdermustscanallsupporting documentation,receipts,etc.,intoWorkflowandtieeachscantotheapplicable transaction.Thecardholderthenforwardsallsupportingscanneddocumentationtohis immediatesupervisor/approver.Foragenciesthathavecompletedimplementationof theWORKSWorkflowsystem,whenacardholderapprovesatransactiononline,his signoffmovesthetransactiontothequeueoftheirapprover. D. Theimmediatesupervisorapprover,whoistobeatleastonelevelhigherthan cardholder,mustreviewtheinformationanddocumentationenteredandscannedinto Workflow,andsubmittedbythecardholder.Theapprover,tobedeterminedbyeach agencywhoshouldbeanimmediatesupervisorandatleastonelevelhigherthanthe cardholder,mustverifythatacceptablecompletedocumentationexists(bothpaperand uneditableelectronic,onceWorkflowhasbeenimplemented)tosupporteachpurchase, serviceand/orcredit,verifythatpurchasesareforofficialstatebusiness,andthat purchases/servicescomplieswithanycurrentPurchasingPolicies,Rulesand Regulations,LouisianaStatutes,ExecutiveOrders,StateCorporateLiability“LaCarte” PurchasingCardPolicy,StateLiabilityTravelCardandCBAPolicyand/orPPM49,if applicable,asallmustbefollowedduringtheuseoftheLaCartePurchasingCardand thispolicy.TheimmediatesupervisorapprovermustsigntheP‐Cardlogor electronicallyapprove,onceWorkflowhasbeenimplemented,alongwiththesigningof thememostatementcertifyinghisreviewandapproval.Whilemultipletransactionscan besignedoffatonetimebyselectingmorethanonetransaction,itistheApprover’s responsibilitytoverifythevalidityofeachtransaction.Thecardholdershallneverbe thefinalapproverofhisownmonthlyP‐Cardlog/onlinetransactions.All supportingdocumentation,includingthesignedlogorapprovedelectroniclogand signedmemostatement,bybothcardholderandapprover,alongwithanyfindingsand justifications,mustthenbeforwardedtotheagency’sfiscalofficeforreviewand maintenanceofthefile. E. Onceallapprovalsandauditsbycardholderapprovershavebeenobtainedand forwardedtotheagency’sfiscaloffice,theagency’sfiscalofficemustreviewreceiptsin theprogramjournalvoucherstocorrectanynecessarycodingchanges.All documentationmustthenbehousedintheagency’sfiscaloffice. F. Itiscrucialthatallsupportingdocumentation,includingapprovaldocument(s), etc.,besenttotheagency’sfiscalofficeandbemaintainedinonecentrallocation availabletoauditorsandnotscatteredwithindifferentlocations. G. Ifitisdeterminedthatpersonalorotherunauthorizedchargesareoccurringonthe card,appropriatesteps,uptoandincludingdismissal,shallbetakentoresolvethe misuse/abuseofthecard.(SeeSection5;CardMisuse) 24 H. Uponnotificationbytheimmediatesupervisor/approverthatthecardholder reconciliationhasbeenapproved,theaccountingsectionwillensurethatthecharges aredistributedtotheappropriateaccountingcodes. I. ItistheresponsibilityofeachagencytocontacttheBankifapaperstatementisnot receivedtimely.Agenciesshouldcompletethereconciliationanddistributionprocesses eachmonthandpriortoreceivingthenextbillingcycle. J. ISISINTERFACEAGENCY 1. ISISAccountingsectionsmustreviewtheP3’simmediatelyupontheirpostingand determineifanydiscrepanciesexistbetweenthebillingstatementandtheP3’s.Ifa discrepancydoesexist,theagencyAccountingdepartmentshouldcontactthe agency’sprogramadministratorand/orBankofAmericaAccountSpecialistto determinehowthediscrepancywillbecorrected.Oncethisinformationisreceived, AccountingmustcontactOSRAP(225)342‐1053.OSRAPwillthendetermineif manualP3’shavetobedeveloped.Thismusttakeplacepriortothe25thofeach month. 2. Miscellaneouschargesmadetothecorporateaccountmustbereviewed,approved andreconciled.MiscellaneouschargeswilleitherdefaulttothePPPPcodeorthe overridecodefromWORKSWorkflowwillbeapplied.Agencyaccounting departmentsmustmovethesechargestotheproperORGN. 3. Ifacardholder’sspendingdefaultstoPPPPortheoverridecodeprogrammedin WORKSWorkflow,ratherthantheircorrectORGN,anerrorhasoccurred.TheP‐ Cardexceptionsreportandthe1G08reportofdetailedtransactionscanbeusedto determinethereasonforacardholder’sspendingorcodingthetransactiontothe defaultPPPPortosomeotherincorrectcode.Theagencyprogramadministrator/ accountingdepartmentmusttakestepstoresolvetheitemsonthereportby contactingthebankandOSRAPifnecessarytocorrecttheroutingerror.Thisshould bedonepriortoreceivingthenextmonth’sstatementtopreventreoccurringerrors. Cardholderswhorepeatedlyhaveallocationerrorsshouldbecounseledand retrainedifnecessaryontheWORKSWorkflowprocessandcoding. 4. ISISAgencieswillprepareajournalvoucherdocument(J6orJ2orcreateaREJ6 recordtoautomaticallygeneratetheJ6eachmonth)tocreditthedefaultaccounting codes(P‐Cardclearingorganizationandobject)anddebittheappropriate organization,object,reportingcategory,etc.Note:PaymentforallISISAgencieswill bemadeautomaticallyonthe25thofeachmonthregardlessofthestatusofthe reconciliationprocess. 5. ISISAgenciesmustreconcilethebillingstatementatthecorporateaccountlevelto theelectronicpaymentmadetoBankofAmerica.Allchargesand/orcreditsshould beclearedfromtheP‐CardclearingorganizationseachmonthforISISAgencies. K. NON‐ISISAGENCIES: Allchargesmadetothecorporateaccountmustbereviewed,approvedandreconciled. Agencieswillreconcileanddistributecoststotheiraccountingsysteminatimely mannerandaccordingtoagencypoliciesandprocedures.Note:reconciliationmaytake placebeforeorafterpaymentforNon‐ISISAgenciesbutpaymentshallbetimelyandin fulleachmonth,withONEelectronicfundstransfer(EFT)toBankofAmerica. 25 L. LaGOVAGENCIES LaGov Accounting sections must review the Statement Billing File (SBF) invoice postings to determine if there are discrepancies between the billing statement and the SBF file invoice postings. If a discrepancy exists, the agency Accounting department should contact the agency’s Program Administrator. The Program Administrator will work with their Bank of America Account Specialist to determine how the discrepancy will be corrected. The agency Accounting department will make the appropriate entry in LaGov to correct the discrepancy. This must take place prior to the 25th of each month. Charges made to the corporate account must be reviewed, approved, and reconciled. The charges will post based on the default assigned in WORKS. The agency Accounting department must move these charges to the appropriate account assignment values (GL/Business Area/Fund/Cost Center, etc.). If a cardholder’s transaction posts to the default fund/cost center defined in LaGov, then an error has occurred. The Interface error report may be used to identify the reason the transaction posted to the default. The agency Program Administrator and/or accounting department must take steps to resolve the items on the report. This should be done prior to receiving the next month’s statement to prevent reoccurring errors. Cardholders who repeatedly have allocation errors should be counseled and retrained, if necessary, on the WORKS coding. LaGov agencies will enter a journal voucher to credit the default account codes and debit the appropriate GL/Fund/Cost Center, etc., Note: Payment for all LaGov agencies will be made automatically on the 25th of each month regardless of the status of the reconciliation process. LaGov agencies must reconcile the billing statement at the corporate account level to the electronic payment made to Bank of America. All charges and/or credits should be cleared from the default account codes each month for LaGov agencies. M. EVPPAYMENTS Vendors who choose the option to enroll with the EVP program are flagged on the ISIS vendor tables to receive their payments through the EVP program of the State with Bank of America (BOA). Agencies will process their payments to vendors for goods and services purchased as usual. The mechanism by which vendors get paid will be determined by a flag on the vendor table as currently done. If a vendor is flagged as an EVP vendor, payments to the vendor will be made through the EVP process without the agency directing this means of payment. The EVP program allows vendors to be paid through the vendor’s virtual account with BOA. An electronic mail is generated and sent to the vendor to notify them of the availability of payments and the availability of funds placed in their account for withdrawal. State agencies will notice movement of cash from Cash Account 6000 (ISIS Disbursement Cash Account) to cash account 6PCD (Cash P-Card Tier II). The cash account 6PCD will be reduced when vendors draw down their funds from their virtual accounts with BOA for the invoices they have paid, and when the BOA bill is paid. Agencies do not need to approve any of the transactions in the system after approving the payment voucher they always prepare to make payments. 26 For internal control purposes, agencies must monitor their cash position, monitor their outstanding payments, and vendor draw downs through WORKS. For ISIS agencies, a 1G64 report will be generated that will provide detail of the EVP transactions daily. OSRAP will also be responsible for reconciling the cash account 6PCD with transactions from the BOA paid/billing file. BOA has also created standard reports in WORKS that will allow each agency to see their EVP payments. These reports will help agencies reconcile outstanding EVP to their 6PCD cash account and also to see what payments are still outstanding (much like the outstanding checks report). Control Agencies like Office of Statewide Reporting and Accounting Policy (OSRAP) and the State Treasurer’s Office (STO) will have access to reports in WORKS that will allow them to see EVP activity by all state agencies. 11. WAIVERS A.EXCEPTIONS 1. TheDirectorofStatePurchasingandTravel,ordesignee,maywaiveinwritingany provisionsoftheseregulationswhenthebestinterestoftheStatewillbeserved. TheDepartmentHeadandAgencyProgramAdministrators,bysigningthisPolicy,acknowledge andacceptresponsibilitiesintheadministrationofthisprogramasoutlinedherein. __________________________________ _____________________________________________ DepartmentHead LaCartePrimaryAgencyProgramAdministrator _____________________________________________ LaCarteSecondaryAgencyProgramAdministrator ___________________________________ Agency ___________________________________ Date 27
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