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T H E L AT E S T O N G A N T T H E A D . C O M
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Welcome to gantthead—
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f you combine the power of .mag
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IN PRINT,
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m
oveorve
rover!
MANAGE
MENT
THAT’S
PRACTIC
ALLY
Shawn Presson, Director of Organizational Practice at ITS Services,
Inc., has successfully completed the
requirements to become an instructor of the Software Engineering Institute’s (SEI) Capability Maturity
Model Integrated (CMMI).
Thomas J. Shelford and Gregory A.
Remillard, Senior Consultants at
Project Calibrate, a Web PM consulting and training firm, have
written Real Web Project Manage-
6
[gantthead.mag]
FALL 2002
ment: Case Studies and Best Practices
from the Trenches, a new book
(ISBN: 0321112555) being published in October by AddisonWesley. For more information, go
to www.realwebprojects.com.
Thomas F. Shubnell, Director, Management Consulting at CTG
Healthcare Solutions, has fulfilled
his final requirements for his Ph.D.
in MIS. His dissertation title was
“Life cycle description of project
management for the package software implementation process,”
and his employer has decided
1.1
FALL
2002
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to use parts of his eponymous
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Enter the .COM
gantthead.com offers new content daily. Check out the latest from our 12
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www.gantthead.com/mag.
BUSINESS INTELLIGENCE
The Art of Restructuring
BY V I J AY S A N K A R A N
You have to break some eggs to make an
omelette, as they say. So get out the apron
and the whisk and let’s take a look at that
data warehouse.
KNOWLEDGE MANAGEMENT
When The Going Gets Tough, The
Tough Go Native
BY G E O RG E BA L L
Want to put some excitement into your KM
efforts? Try going native!
133878
138135
CUSTOMER RELATIONSHIP
MANAGEMENT
Have You Been to Automation Hell
Lately?
BY TO M K E E N Z E
Why do so many companies believe that
having a machine greet their customers is
more desirable than having a real person
answer the telephone? Depending on what
business you are in, an automated call director (ACD) could be costing you more than
you might imagine.
140156
DISTRIBUTED APPLICATION
DEVELOPMENT
Process Is ‘In’
BY A N D R E L E C L E RC
This year’s trends are focused on a whole
new kind of business process engineering.
125454
E-COMMERCE
Marketing Mistakes
BY S U N I L S H A R M A
Think product development is all coding?
Think again.
140893
PACKAGE SELECTION &
IMPLEMENTATION
A Vision to Effectively Execute Your
Information Strategy Plan
For years, the U.S. government has used
portfolio management to coordinate its
information technology projects. This report
examines how the government performs
portfolio management for more than $52
billion in IT funds and identifies nine key lessons for you to learn.
137387
PROJECT MANAGEMENT
Lessons Learned From Napoleon:
What Went Wrong? (Parts 1 and 2)
BY J E R RY M A N A S , P M P
Back by popular demand, that crazy
emperor has more to teach us about the
modern world of project management.
140159
142260
BY V YO M B H U TA
Plan to succeed. Here’s an overview of how
an Information Strategy Plan can help your
business.
WORKFORCE MANAGEMENT
Oops! Top Doctors Perform Surgery
on the Wrong Patient! Outrageous
Post Mortem Follows! (Part 1 of 2)
127866
BY J O E W Y N N E
This story of a hospital nightmare is not
from a tabloid—it’s true, and has everything
to do with reducing risk for similar catastrophes in your project.
PROCESS IMPROVEMENT
Think Strategically...But What About
the Daily Fires I Have to Put Out?
B Y R I C H K AY, P M P
This article is the first in a two-part
series addressing process awareness and
alignment.
138132
137385
BY T I M A RT H U R , P M P, M S M O T
We can tell you’re interested, and maybe
curious. Whether you’re a guru or novice to
this topic, here are 10 ideas that can help
you increase your chance of project success.
PROGRAM MANAGEMENT OFFICE
Developing a Charter for the PMO
B Y M A R K E . M U L L A L Y, P M P
This column continues a multi-part series
that addresses the practical steps and considerations in setting up a PMO in today’s
organizations.
gantthead GURUS
10 Ways to Add Risks
139455
The Communication Factor
PROJECT PORTFOLIO MANAGEMENT
Learning From Your Uncle Sam
BY G E O RG E S PA F F O R D
As a leader in the project, you must realize
that to leverage the diversity in your various
teams, stakeholders and clients, you must
tailor your communication methods to each
group to be effective.
BY PA U L H A R D E R
138139
136027
FALL 2002
>>>>>>
[gantthead.mag]
7
[ .COMmunity news ]
Waging Project Management Warfare
meshes knowledge, competency and skill?
BY J E N N I F E R G L E N
What does your daily work have in common
with combat? It’s more than you might
think—and not as bad as it sounds.
139441
134552
Map Your Mind
The implementation of a PMO needs to be
treated like any other project: The purpose
and objectives must be defined, its implementation must be planned, and the plan
needs to be executed. In reality, however,
there are two plans that must be created:
the operational definition of the PMO, and
the plan for implementing it. Use this
charter framework to deal with the first
dimension.
BY G E O F F C H O O
If ideas are the hard currency of your projects, then you want to make sure that you
never run out of it. Here’s how to generate
and capitalize on the best ideas for your
projects.
129307
PREMIUM DELIVERABLES
Program Management Office Charter
Software Requirements and Technical
Specification
When you’re dealing with software requirements and technical specifications, you can’t
be too thorough, too detailed or too careful.
This template will help you identify the
functional/technical requirements for your
own special project. It also will help you
describe the data model that will be used
along with its implementation.
138131
Quality Certification Project Plan
This project plan will assist with quality certification for the likes of ISO 9000, QS 9000, ISO
10006 for project management, ISO 10007 for
configuration management, ISO 10012 for
measurement systems, ISO 10013 for quality
documentation and other applications.
PROJECT MANAGEMENT IN PRACTICE
A Modest Proposal: Redefining
Project Management Certification
136028
Lessons Learned Analysis:
General Workforce Management
B Y M A R K E . M U L L A L Y, P M P
The PMP—a valuable program in demonstrating theoretical knowledge—should be
the starting point, not the finish line. The
next step in certification must be the
demonstration of competence. How can a
certification program work that truly
How did corporate performance reviews
and individual development planning programs impact your project? This questionnaire will allow you to analyze these
processes, develop conclusions and make
recommendations.
138091
Software Development Planning
Checklist
138094
129927
Planning a software development project?
Start here to make sure nothing falls through
the proverbial cracks.
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8
[gantthead.mag]
FALL 2002