www.celhk.com since 1982 JANUARY & FEBRUARY 2015 LEARNING & DEVELOPMENT Course Catalogue Management Skills & Leadership January 2 Blue Ocean Change Management гЂђи—Ќжµ·и®Љйќ©з®Ўзђ†гЂ‘ January 13-14 Managing People for Win-Win Results January 21 Leadership Skills Workshop February 6 Performance Management and Coaching February 9 Leadership with Sun Tzu гЂђе«еђй �е°Ћж™єж…§гЂ‘е·ҐдЅњеќЉ February 11 Strategic Thinking: The Mind of a Strategist Personal Effectiveness January 14 Win-Win Negotiation p.2 January 16 Influencing Others without Formal Authority Specialty Courses p.5 p.7 p.2-3 Unleash ideas, innovation & growth ...... NOW! January 19-20 The System Requirements Journey p.12 January 21 Business Consulting Skills p.13 January 22 Professional Telephone Skills Workshop p.13 January 29 Speed Thinking & Ideas Blitz p.9 January 23 Sales Coaching Workshop p.14 p.4 January 30 Rapid Innovation p.9 January 26 Negotiation Skills for Buyers p16 p.6 February 4 Effective Email Writing p.10 January 27 Managing and Measuring Vendor Performance p15 February 5 Time and Task Management p.10 January 28 Contract Management p16 February 6 Managing Conflict and Disagreement p.11 p.4 p.5 Please contact CEL for a quotation if your are interested in organising any of the topics as in-housePlease on-siteshare or off-site this training. brochure with your colleagues. Thanks. 1 Managerial Skills and Leadership Blue Ocean Change Management Managing гЂђи—Ќжµ·и®Љйќ©з®Ўзђ†гЂ‘ MEDIUM: Cantonese / English FEE : HK$3,480 COURSE CODE : B-CHM DURATION : 1 Day EARLY BIRD : HK$3,180 12 January, 2015 (Monday) B lue Ocean is not only a strategy to adopt in order to cope with current competitive environment in business: rather, it reflects a new paradigm in which we all have to face organizational change in order to excel in the market. However, it is not easy to face the change process as it is human nature to act against any kind of change in terms of organizational behavior. Thus, it would be vital to acquire the necessary skills to handle change while promoting team solidarity at the same time. This workshop aims at using the blue ocean angle and providing the skill set in handling organizational change. T he programme aims to equip managers with knowledge and skills to become highly competent at leading and influencing others to achieve results. After attending this seminar participants will be able to achieve the following objectives: вЂў Implement best-in class practices for leadership and communication вЂў Harmonize and apply tools and practices to optimize productivity вЂў Develop a learning attitude for self and others Methodology Objectives Upon completion of the program, participants should: вЂў Understand the concept of Blue Ocean in the area of change вЂў Learn about the basics of change вЂў Acquire the techniques in handling change with Blue OceanвЂ™s principles вЂў Understand team dynamics and be able to apply the approaches learnt to solve problems during change In the Workshop This workshop aims at executives who want to apply Blue Ocean management philosophy in the change process. We use whole brain learning concepts and a multi sensory facilitation style to stimulate thinking and to build skills and knowledge in the participants. The methodologies include: вЂў Role-plays вЂў Action-learning activities вЂў Discussions, brainstorming, sharing of experiences вЂў Checklists вЂў Reflection and notes to the learning journal вЂў Detailed course notes and reference materials Methodology Our process of facilitation to transfer learning is to: Lecture, exercise, games and case studies вЂў Communication to the concept and best practices вЂў An actively to practise the concept, build skills and change behaviour вЂў Debriefing of the learning Target Audience п‚¤ Course Outline 1. Concept of Blue Ocean вЂў Why Blue Ocean вЂў The changing paradigm of business вЂў Value innovation in change management process 2. The Change Dynamic вЂў Changes in macro and micro environment вЂў Facilitating change with AES Model вЂў Identifying the driver for change 3. Selecting the change model вЂў Assessing the readiness for change вЂў Identify the drivers and key areas for change вЂў The role of вЂњTaoвЂќ in change 4. Selecting the change message вЂў Use of 7S model in change management вЂў BEACH Principle in communicating the message вЂў Equipping the staff 5. Handling resistance effectively вЂў Nature of resistance вЂў Creating incentive for change вЂў Changing culture by setting example 6. Sustaining change with Blue Ocean Mindset вЂў Review and corrective actions вЂў Ad hoc changes vs. perpetuating changes вЂў Coaching staff for best performance 2 All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. Managerial Skills and Leadership People for Win-Win Results MEDIUM : Cantonese / English COURSE CODE : MPWWR DURATION : 2 Days FEE : HK$6,180 EARLY BIRD : HK$5,680 13-14 January, 2015 (Tuesday & Wednesday) п‚¤ Course Outline Day 1 1. Creating the Context and Establishing Learning Needs An introduction to the programme: вЂў Course Content вЂў Learning objectives вЂў Conscious Awareness вЂў Establishing TLC 2. Tower game (Lego Inc.) The participants are divided into teams. Each team will have a manager and team members. Each manager is given a brief which they need to communicate to the team and together they achieve the objectives. At the end of the activity there is a debrief by the observer, the facilitator and each team member. The learning objectives of the activity include: вЂў Communicating, motivating and engaging a team around a project вЂў The team dynamics and communication style amongst team members вЂў Performing under pressure as the situation changes вЂў Evaluating the success based on the expected objectives вЂў Debrief and discussion 3. The managerвЂ™s role вЂў The CompanyвЂ™s philosophy and corporate objectives вЂў Attitude and behaviours to support corporate objectives вЂў Required skills to be a successful manager 4. Understand Your Behavioral Style вЂў Understanding the styles вЂў Identifying personality types through behavioural observations вЂў Communicate with other styles 5. Leading, influencing and Communicating with other Styles вЂў Brainstorm communication preferences of other behaviour styles вЂў How are communication styles impacted under pressure вЂў Identify ways to adapt communication style to influence others in normal communication situations and under pressure вЂў Practise strategies for effective communication, general and specific 6. Developing Rapport Day 2 1. Communicating with Others вЂў Critical links вЂў Information exchange patterns вЂў Filters of perception 2. Why arenвЂ™t they Creative вЂўA discussion around oneвЂ™s attitude, feelings, beliefs, values and thinking вЂў Building confidence in self and others вЂў Empowerment vs. Abdication вЂў Use the behaviour styles to understand who needs variety to be creative вЂў An introduction to the 3 VвЂ™s of Communication вЂ“ verbal, visual, vocal 3. Why arenвЂ™t they Listening вЂў вЂў вЂў вЂў Apply framing techniques to focus and position Clarity in communication вЂ“ practice clarity, brevity, impact Asking vs. telling вЂ“ questioning techniques to open up the other person Application of the 3 VвЂ™s вЂ“ verbal, visual and vocal techniques appropriately вЂ“ for example to be encouraging and assertive rather than aggressive вЂў Opinions vs. fact based speaking 4. Why arenвЂ™t they Talking вЂў Making the other person feel safe вЂў When is it okay to speak, observe, ask and practice in silence вЂў Elements and practise of active listening вЂў Pacing and Leading вЂўMatching вЂў Self-improvement areas 5. Feedback Practice вЂў Role-play based on customized scenarios вЂў Set the benchmark 6. Feedback Techniques вЂў вЂў вЂў вЂў вЂў вЂў AID model Basic doвЂ™s and donвЂ™ts of feedback Observation of verbal and non-verbal signals Introduction to the coaching principles of asking vs. telling Pacing, leading and framing Gaining agreement and commitment 7. Conclusion and Action Plan вЂў Participants will complete their personal takeaways and action plan from the workshop. Through customized case study / role-play participants will discover how to develop rapport with others by creating an impact with both verbal and nonverbal communication: вЂў Trigger points of communication вЂў Introduction of the 3 VвЂ™s in communication вЂў Strategies for effective communication вЂў Role-play review вЂў Debrief-Reflection and notes to learning journal Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 3 Managerial Skills and Leadership Managerial Skills and Leadership Performance Management and Coaching Skills Leadership Skills Workshop MEDIUM: Cantonese / English FEE : HK$3,480 COURSE CODE : LSW DURATION : 1 Day EARLY BIRD : HK$3,180 21 January, 2015 (Wednesday) MEDIUM: Cantonese FEE : HK$3,480 6 February, 2015 (Friday) I A The purpose of this course is to provide participants four (4) new perspectives to lead others in a rapidly changing environment. The program is especially useful for those who are open to new management practices, and prefer innovation to strict compliance in their business environment. Target Group n a world of rapid changes and innovations, it is surprising to see many organizations are still governed by management practices that were essentially developed in the Industrial Age: Hierarchy, division of labour, objectives, rules, compliance, etc. Little wonder is there that most managers found themselves faced with an increasing proportion of workers who are unmotivated order-takers, or dissatisfied burnouts. As a result, many organizations are not able to utilize the full potential of their staff. Some suffer from the burden of carrying too many underperformers. Some see a high staff turnover. What participants will learn At the completion of the course, participants will be able to: вЂў Identify the roles and key elements of modern day leadership вЂў Facilitate emotional management in the team вЂў Influence others вЂў Drive a change вЂў Lead by asking the right questions Methodology COURSE CODE : PMC DURATION : 1 Day EARLY BIRD : HK$3,180 s we all know that people are the most important assets to any organization and people development and retention are the key topics in recent management study. Performance Management is a way of maximizing performance of an individual, team or organization and is a process for coaching those underperforming individuals (or teams). Performance management is also a system of evaluating employees to help them reach reasonable goals and thus ensure that the company performs better. Junior to senior management level personnel п‚¤ Course Outline 1. Key concepts and principles of performance management 2. Common performance management issues / challenges and how to deal 3. Performance appraisal and people development 4. Dealing with poor performers and difficult responses Games, discussions, mini-lecture, role-play, dialogues, demonstrations, exercises Audience Executives, managers, project managers, team leaders 5. The role of managers and supervisors in coaching 6. Developing interpersonal and communication effectiveness with your subordinates п‚¤ Course Outline 7. Guidelines for conducting a successful coaching session 1. The multi roles of a modern day leader 8. Application of coaching skills вЂў вЂў вЂў вЂў вЂў вЂў Leading from the middle: Reality and challenges The various roles of a leader The differences between leadership and management Four key dimensions of leadership What do people want from their leader? The 4 powers of a modern day leader 2. Leadership and emotional management вЂў вЂў вЂў вЂў Why your attitude and mindset affect you and everyone else Emotional management and EQ Managing your own emotions Facilitating emotional management in the team 3. Using your influential power to lead вЂў developing your вЂњinfluence assetsвЂќ вЂў identifying вЂњhot buttonsвЂќ вЂў getting what you want by helping others get what they want 4. Driving change вЂў вЂў вЂў вЂў understanding change and change drivers being a change agent driving changes overcoming resistance 5. Leading by asking вЂў Why at times asking is the best thing to do? вЂў The right questions to ask вЂў Questioning techniques 4 All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. PERSONAL EFFECTIVENESS Managerial Skills and Leadership Strategic Thinking : Win-Win Negotiation The Mind of a Strategist MEDIUM: Cantonese / English FEE : HK$3,480 COURSE CODE : ST DURATION : 1 Day EARLY BIRD : HK$3,180 11 February, 2015 (Wednesday) T his seminar is for those who must deliver real improvements in organizational success. You will be looking for new ideas and new methods to help formulate and implement strategy. The ability to do this is key skill and one that directly influences the long-term success of the organization. This workshop introduces and provides practice in a range of management tools and techniques. These, together with an up-todate framework model, enable participants to turn strategy into action and to deliver measurable benefits for the organization. Upon completion of the workshop, participants will: вЂў Acquire a framework of strategic thinking вЂў Enhance the organizational competitiveness вЂў Be able to manage the strategic development of an organization Methodology Lecture, exercise and case discussions п‚¤ Course Outline 1. The Strategic Approach to Modern Management вЂў Strategic Thinking: A systematic approach to Management вЂў Identification of organizational vision and mission вЂў Analysis of macro-environment 2. Formation of strategies вЂў Nature of strategies вЂў Use of models to align situations and strategies вЂў Establish strategic and operational objectives 3. Gaining competitive advantage through effective corporate strategy MEDIUM: Cantonese / English COURSE CODE : WIN DURATION : 1 Day FEE : HK$3,480 EARLY BIRD : HK$3,180 14 January, 2015 (Wednesday) A ll businesses, not matter large or small are engaged in negotiation activities every day. There are needs for these enterprises to create competitive advantages and negotiation is one of the most critical skills in fulfilling such requirements. In fact, all executives in sales, marketing, procurement as well as other functional departments should be able to cope with different kinds of negotiation strategically so that they can provide better service and creative ideas to serve their customers. This workshop aims at providing a comprehensive framework of how win-win sales negotiation should be conducted and the relevant skills that one needs to possess. Objectives Upon completion of the workshop, participants will: вЂў Be able to understand the nature of win-win sales negotiation вЂў Learn how we should prepare for a negotiation strategically вЂў Know how we can formulate strategies to handle the object of sales negotiation вЂў Use the appropriate the tactics required to achieve our negotiation objectives Methodology Lecture, game, discussion, role-play and video recording п‚¤ Course Outline 1. The nature of negotiation вЂў Understanding the elements of win-win negotiation вЂў The principle of exchange вЂў Five (5) characteristics of a good negotiator 2. Preparation before negotiating вЂў PorterвЂ™s approach to competitive advantage вЂў Long-term vs Short-term effects вЂў Creating values for customers вЂў Identify the objectives of negotiation вЂў Power of knowledge and information in negotiation вЂў Psychological principles for negotiation 4. The 7S Model in strategic management 3. Different types of negotiation strategies вЂў Holistic approach to organization вЂў Use culture to govern corporate development вЂў Align strategy with staffsвЂ™ performance management вЂў Sources of Negotiation Power вЂў The negotiation process вЂў Predict opponentsвЂ™ style and behaviour 5. Knowledge as a key success factor 4. Negotiation Tactics вЂў The role of intangible assets of an organization вЂў Leveraging knowledge to create values вЂў Managing knowledge effectively to achieve corporate success вЂў Various negotiation tactics вЂў Coping with tactics by counter-tactics вЂў Tactics in team negotiation 5. Resolution of negotiation deadlock вЂў Side-stepping and making concessions вЂў Getting to close вЂў Contract signing and implementation monitoring Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 5 Managerial Skills and Leadership Leadership with Sun Tzu гЂђе«еђй �е°Ћж™єж…§гЂ‘е·ҐдЅњеќЉ MEDIUM : Cantonese COURSE CODE : ST-L DURATION : 1 Day FEE : HK$3,480 EARLY BIRD : HK$3,180 9 February, 2015 (Monday) S un Tzu was a celebrated military leader in the ancient time and his philosophy and strategies were well known and appreciated. Many business leaders especially those from Mainland China use the principles from his book The Military Book of Sun Tzu (е«еђе…µжі•) and apply them in business and they have proven to be highly useful. This workshop provides a comprehensive framework and puts Sun TzuвЂ™s philosophy into a set of applicable principles in order to improve the productivity and effectiveness of an organization. е« еђж�ЇеЏ¤ж™‚дёЂдЅЌе‚‘е‡єзљ„и»Ќдє‹е®¶пјЊд»–зљ„е“ІеёеЏЉз–з•Ґ жЂќжѓіеёёиў«зЏѕд»Јзљ„е•†жҐй �иў–ж‡‰з”Ёж–јеЇ¦йљ›е·ҐдЅњдёЉпјЊ ж•€жћњйќћеёёзђ†жѓігЂ‚жњ¬е·ҐдЅњеќЉи¬›е“Ўй‡Ќй»ћж•™жЋ€е¦‚дЅ•ж‡‰з”Ёе«еђ зљ„й �е°Ћж™єж…§пјЊд»ҐжЏђй«�з”џз”ўеЉ›еЏЉж•ґеЂ‹ж©џж§‹зљ„йЃ‹дЅњж•€зЋ‡гЂ‚ п‚¤ иЄІзЁ‹е…§е®№ Objectives Upon completion of the workshop, participants will: вЂў Understand the philosophical framework of Sun Tzu вЂў Grasp the essence of Sun TzuвЂ™s strategies and knowledge in strategic thinking вЂў Apprehend the application rules of Sun Tzu in business вЂў Apply Sun TzuвЂ™s thinking to achieve success Methodology 1. е«еђзљ„й �е°ЋеЋџе‰‡ вЂў е«еђж�ЇиЄ°? вЂў е«еђзљ„й �е°ЋжЁЎејЏжЂЋжЁЈж”Їй…Ќдёењ‹зљ„з‡џе•†ж–‡еЊ–? вЂў е…¬еЏёдё»еёгЂЃиЎЊж”їзёЅиЈЃеЏЉз®Ўзђ†е±¤ж‰Ђж‰®жј”зљ„и§’и‰І 2. дє†и§ЈдёејЏй �е°Ћзљ„й›™й‡ЌжЂ§ Lecture, Discussion, Sharing вЂў вЂњйЃ“вЂќзљ„ж¦‚еїµ п‚¤ Course Outline 1. The Leadership Principles of Sun Tzu вЂў Who is Sun Tzu вЂў How Sun Tzu leadership style dictate Chinese Business Culture вЂў The roles of Chairman, CEO and the Management Team 2. Understanding the Dual Nature of Chinese Leadership вЂў The Concept of Tao (йЃ“) вЂў The Five (5) Traits of Successful Leaders вЂў How these traits differ from the Western Values 3. Situational leadership in the West and East вЂў The Western concept of Situational Leadership вЂў Sun TzuвЂ™s concept of Situational Leadership вЂў How to integrate the virtues of both leadership style 4. Self-Preparation before operations вЂў EQ and positive mindset вЂў Flexibility of mind вЂў Motivation of team members 5. Weaknesses of Incompetent leaders вЂў ж€ђеЉџй �е°ЋиЂ…зљ„5еЂ‹з‰№й»ћ вЂў йЂ™дє›з‰№й»ћи€‡иҐїж–№зљ„еѓ№еЂји§Ђжњ‰дЅ•е·®з•°пјџ 3. дёгЂЃиҐїж–№зљ„жѓ…ж™Їз®Ўзђ† вЂў иҐїж–№зљ„жѓ…ж™Їз®Ўзђ†ж¦‚еїµ вЂў е«еђзљ„жѓ…ж™Їз®Ўзђ†ж¦‚еїµ вЂў жЂЋжЁЈжЏ‰еђ€е…©иЂ…зљ„е„Єй»ћпјџ 4. иЎЊе‹•е‰Ќзљ„и‡Єж€‘жє–е‚™ вЂў жѓ…з·’ж™єе•†еЏЉжЈйќўжЂќжѓі вЂў й и…¦йќ€жґ» вЂў йј“е‹µдЅ зљ„йљЉе“Ў 5. дёЌиѓЅе‹ќд»»зљ„й �иў–зљ„еј±й»ћ вЂў дє†и§Ји‡Єиє«й•·и™•еЏЉеј±й»ћ вЂў дёЌиѓЅе‹ќд»»зљ„й �иў– вЂў й›™иґЏй �иў– вЂў Understanding the strengths and weaknesses of oneself вЂў Incompetent leadership вЂў The Win-Win Leader 6 All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. Personal Effectiveness Influencing Others without Formal Authority MEDIUM : Cantonese / English COURSE CODE : IFSW DURATION : 1 Day FEE : HK$3,480 EARLY BIRD : HK$3,180 16 January, 2015 (Friday) M anagers often need to work with people over whom they do not have formal authority. These people may be their peers, superiors, crossfunctional colleagues, contractors, suppliers, even customers. Even with subordinates, it is always more efficient and productive to get their buy-in than their obligated compliance. The purpose of this course is to provide participants the skills and techniques to influence and lead others without formal authority. The skills learnt in this course are especially helpful for those involved in team work, projects, volunteer groups, or those building a small business for themselves. Objectives At the completion of this workshop, participants will be able to: вЂў Enhance oneвЂ™s own вЂњinfluence assetsвЂќ вЂў Influence their subordinates вЂў Influence peers вЂў Influence their superiors Overview The morning is devoted to the discussion and practice of some basic skills required to influence others within the workplace. The afternoon is a number of simulated exercises on influencing subordinates, along with feedback, discussions and more skill practices. п‚¤ Course Outline 1. Introduction Through discussions, case studies and exercises, the following concepts will be introduced: вЂў Reasons and situations that call for influencing others вЂў The power of influence over authority вЂў Sources of informal power вЂў The importance of networking in todayвЂ™s business вЂў Basic principles and strategy in influencing 2. Developing вЂњInfluence AssetsвЂќ Through discussions, mini-lectures and role-plays, participants will learn the following concepts and skills: вЂў Defining вЂњinfluence assetsвЂќ вЂў The need for networking вЂў The principle of reciprocity вЂў The currency of exchange вЂў Building rapport and trust вЂў Building up your вЂњinfluence assetsвЂќ 3. Influencing your subordinates Through simulated exercises, feedbacks and discussions, participants will learn the following concepts and skills: вЂў Why do your subordinates want to work? вЂў Motivation and de-motivation вЂў Communicating vision and requirements вЂў The WIIIFM factor вЂў The вЂњPygmalion EffectвЂќ вЂў Involvement, buy-in and ownership вЂў Overcoming limiting beliefs 4. Influencing peers Through simulated exercises, feedbacks and discussions, participants will learn the following concepts and skills: вЂў Networking within the organization вЂў Finding out what your peers want вЂў StakeholdersвЂ™ analysis вЂў Turning friends into allies вЂў Getting the best from your opponents вЂў Getting others share your vision вЂў Making your project irresistible 5. Influencing superiors Through simulated exercises, feedbacks and discussions, participants will learn the following concepts and skills: вЂў Superiors as allies вЂў Understanding the world of your superiors вЂў Assessing your resources in the exchange вЂў Relating to your superior вЂў Developing a business case вЂў How to disagree without being insubordinate Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 7 Unleash ideas, innovation & growth... NOW! About the presenter of our two(2) NEW programs 1. 29 January, 2015 2. 30 January, 2015 Speed Thinking and Ideas Blitz Rapid Innovation Dr Ken Hudson is a creative & innovative keynote speaker, facilitator, consultant & trainer. He has spent the past 15 years working around the world with current & future leaders to grow their brands, business and people by unlocking the creative & innovative potential of every individual & team. Over the past 10 years, as a facilitator, he has designed and facilitated: вЂў Strategic planning days, вЂў Revenue growth projects, вЂў Leadership team away days, вЂў Brainstorming sessions, вЂў Marketing Planning, ideation and new product sessions with clients from numerous industries. 6 ways to sell your ideas with greater success I have presented and been on the receiving end of countless presentations of new ideas. Here are my 6 tips on how to help you sell your ideas with more success. 1. Present a usual idea, a different and a radical option. Using this framework gives the receiver or judger a real choice covering 3 distinct options. This is much better than presenting say 3 ideas that are very similar. 2. Give the concept a catchy name or label. Rather than just list all the elements of your new idea start with a catchy label e.g. this is the premium idea. This has 3 big advantages -- it is easier for the receivers to remember your idea, they do not get lost in the details and even if they do not like the elements of the idea they may still agree with the overall concept. He delivers results against the objectives, engages everyone and inspires them to action. He has a powerful, effective tool-kit that can unlock the creativity & energy of all participants. He is a facilitator who guarantees breakthrough results. He can also help build a more creative and innovative culture and capability. 3. Be passionate about your idea. If you do not believe in your idea no-one else will. Also evaluators are buying the person as much as the idea itself. An ok idea sold with great enthusiasm can often win the day because ideas need energy to overcome the many barriers to implementing or testing the idea. As a keynote speaker, innovation consultant, trainer & strategic planning facilitator, he helps managers and leaders to unlock new growth opportunities by helping them think differently about their organisation, market, industry and product range. 4. Talk about the idea in terms of other (successful) ideas. This is the Hollywood way of pitching an idea. For example, I just saw Brad Pitt in a WW2 drama called вЂњFuryвЂќ. You can imagine the people who created the idea by saying this is a drama about a tank crew fighting against each other and against the enemy -- similar to вЂњSaving Private RyanвЂќ. Unlocking new revenue growth opportunities New growth opportunities can be unlocked with new thinking, questions and tools. He can help design and facilitate cross-functional teams to inspire, create, prioritise and deliver incremental revenue growth. People instantly get what you are talking about and your new idea is linked to an existing, successful concept (i.e. movie). This is particularly important if your new concept is very innovative. You will have more success if you can link it to something that exists is the consumerвЂ™s mind. For example, many years ago when I worked in advertising we won a new business pitch by talking about Tacos (i.e. a new food) as a kind of Mexican hamburger (i.e. something that exists already). Clients Include : 3M, Roche, Dell Computers, Quantas, Hilton Hotels, Mars, Baxter Health Care, Plan, MYOB, Heinz, Westpac and Suzanne Grae. Some of his recent Strategic Planning, Growth & New Product Development (NPD) assignments include: вЂў Worked with a financial services leadership team to develop a digital strategy вЂў Redesigned the shopping experience for a major retailer вЂў Developed a range of breakkthrough new product concepts aimed at Vets. вЂў Created and evaluated a range of Third Horizon growth opportunities for an insurance company. вЂў Researched and generated a new value proposition for the HR department of a major packaged goods company. Dr Hudson has written 3 books that have been published in 9 countries. He has also written many articles about creativity, innovation & speed thinking. 5. Identify the problems or gaps with the idea. There is a valuable practice. Rather than trying to hide any deficiencies in your hide and wait to see if they will be discovered it is better to identify these up front and how you plan to address these. You will get more points for thinking through the concept and you will engender a feeling of trust with the receivers of the idea. 6. Provide a pathway to test the idea. And lastly it is always a great idea to provide the judgers (or client, boss, leader etc) with a way to test or pilot your new approach. Again you demonstrate that you have thought through your concept and you are providing the other person with a simple, low-risk way of testing the idea. Happy innovating. Ken 8 All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. Personal Effectiveness Speed Thinking & Ideas Blitz MEDIUM: English FEE : HK$3,480 COURSE CODE : STIB DURATION : 1 Day EARLY BIRD : HK$3,180 29 January, 2015 (Thursday) A breakthrough creativity & productivity tool for individuals & groups A dynamic program to help you and your team to generate big, new ideas, solve problems and make better, faster decisions! Personal Effectiveness Rapid Innovation How to improve and accelerate your creativity and innovation results MEDIUM: English FEE : HK$3,480 COURSE CODE : RI DURATION : 1 Day EARLY BIRD : HK$3,180 30 January, 2015 (Friday) L eaders and managers know that innovation is the key to driving growth. Yet they struggle with exactly how to do this. In this breakthrough course, leaders will learn a new, faster, simpler and practical approach called small wins innovation. The idea is to engage more people in the innovation journey by making it easier to innovate across the organisation. Small changes, small actions can have a big impact. Target Participants T his is a unique course for any individual or group leader. This course is based on Dr Ken HudsonвЂ™s insight and best-selling book вЂ“ Speed Thinking. Ken noticed that people often produced amazing ideas & solutions when they were encouraged to accelerate their thinking. This process ensured that people did not filter or judge their initial, rich, original thoughts. Then through a five (5) step process and tool kit he called Ideas Blitz, participants learn how to transform their initial ideas & solutions into action plans in minutes! Target Participants 1.Anyone who wants to improve their performance and unlock their full potential. 2.Team leaders, managers and leaders who want to improve and accelerate their teamвЂ™s performance and group work. 3.Anyone in advertising, media, marketing, R&D, PR or HR who wants to learn a completely new way of solving problems or generating ideas вЂ“ in minutes. 4.This course is ideal for any trainer, coach, consultant, facilitator, teacher or educator as they will learn a new methodology to generate results fast. 5.The Speed Thinking process is also ideal for any one who wishes to stop procrastinating and improve their productivity. Methodology The course will be fast-paced, practical and energising. There will be a mixture of theory and practice in this highly interactive course. Participants will be encouraged to bring along real problems or issues they wish to вЂ�BlitzвЂ™ with others. The emphasis in this course is on doing then reflecting. Participants have to really experience Speed Thinking to really get this new way of thinking and behaviour. 1.All managers and leaders that are responsible for innovation & growth. 2.R&D leaders and new product development managers. 3.HR professionals who want to develop a more engaged, productive and innovative culture. 4.Team Leaders who would like to develop a more energised, creative team. Methodology The course will be highly interactive, energizing and challenging. There will be numerous case studies and examples. The course will be a proven mixture of theory and practical tools and processes that can be learned and applied quickly. Participants will be encouraged to bring along and work on real problems, issues or opportunities. п‚¤ Course Outline 1. Participants will experience and learn a new five (5) step SMALL WINS INNOVATION process. 2. You will learn a new set of creative and innovation thinking tools e.g. Ideas Blitz and The Power of 3. 3. Participants will learn how to apply this new innovation approach across their culture and organisation. 4. You will also learn how to get started on your innovation journey or re-energise your current innovation program. п‚¤ Course Outline 1. Participants will learn the insight behind Speed Thinking, why it works and where and how to use it. 2. They will experience and gain more confidence in using the five(5) step Ideas Blitz process. 3. Participants will stop procrastinating and make a start on even the most difficult problems or projects. 4. They will also feel more energised and confident in their ability to solve everyday problems, generate powerful new ideas and make better, faster decisions. Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 9 PERSONAL EFFECTIVENESS PERSONAL EFFECTIVENESS Effective Email Writing MEDIUM: Cantonese / English FEE : HK$3,480 COURSE CODE : EMAIL DURATION : 1 Day EARLY BIRD : HK$3,180 4 February, 2015 (Wednesday) T o be successful in writing means building rapport with your readers and getting results. To be persuasive, you will develop a reader-focused style in structure, content and language. The takeaways in this programme include: вЂў Overcome challenges in writing вЂў Know the process for continued improvement вЂў Sharpen a reader-focused structure вЂў Adapt style to suit different levels of readers вЂў Use an efficient email template to engage readerвЂ™s commitment to action вЂў Build rapport with a balance of facts and tact вЂў Develop a clear, concise and correct language Time and Task Management MEDIUM: Cantonese / English COURSE CODE : TTM DURATION : 1 Day FEE : HK$3,480 EARLY BIRD : HK$3,180 5 February, 2015 (Thursday) T ime is a scarce commodity. Participants will be equipped with the necessary skills to manage time productively. They will learn how to: вЂў Schedule priorities вЂў Remove time wasters вЂў Motivate self and others п‚¤ Methodology Lectures, Case studies, Discussion Who Should Attend This course is designed for those who would like to achieve high performance via their email. п‚¤ Course Outline Methodology 1. Planning vs Adhoc The programme aims to enable the participants to maximize hands-on learning We will define planning and identify why people don't plan, through a game. Pre-Programme 2. Understanding the Impact of Time Participants will submit a writing sample to the trainer before the programme. In the programme, they will receive coaching on how to enhance their writing with the training concepts. Statistics prove that time is a key contributor to stress levels at work and at home. Through a questionnaire, participants will identify if they have any symptoms of poor time management. 3. Importance Vs Urgency: Set Priorities Training Activities вЂў Practice with templates вЂў Evaluation questionnaires вЂў Discussions вЂў Case studies вЂў Lecture вЂў Coaching п‚¤ Course Outline 1. Features of Written Communication вЂў Learn to overcome the lack of visual and vocal communication in writing вЂў Review how to address the readersвЂ™ needs based on a reader survey вЂў Identify personal enhancement 2. Adapt Style to Suit Different Readers вЂў Understand the readerвЂ™s needs вЂў Be aware of the most effective structure вЂў Adapt language style to connect with audience 3. Project a Positive Corporate Image and Personal Image with Communication вЂў Be reader-focused вЂў Apply writing etiquette вЂў Be solution-focused вЂў Balance facts and tact 4. Power Up Your Email вЂў вЂў вЂў вЂў Practice result-oriented and easy-to read email template Get to the point and get attention Write in an interactive and refreshing language Edit samples submitted before the workshop 5. Professional Language with 6Cs вЂў Clear words and sentences вЂў Courteous tone вЂў Concise expressions вЂў Correct grammar вЂў Concrete meaning вЂў Complete content вЂў Enquiries вЂў Updates вЂў Replies to complaints вЂў Negotiation The participants will classify their activities into importance and urgency categories. They will analyse the way in which their time is spent. 4. Define Time Wasters The participants will brainstorm a list of time wasters and identify solutions to deal with them. 5. Overcoming Communication Barriers The participants will review how to save time by overcoming communication barriers which might include: вЂў No clarification вЂў Misunderstanding вЂў Poor listening вЂў Wrong channel 6. The Power of Goal Setting We will discuss why we all need a mission statement. From that, we are able to plan by setting our objectives and goals. The participants will realise the importance of a balanced life by participating in the spiritual, physical, mental and social aspects of life. 7. Action Plan on Dealing with Time Wasters The participants will work in groups to develop an action plan on dealing with some time wasters, which might include: вЂў Meetings вЂў Telephone Calls вЂў Procedures вЂў Reading 8. Assertive Behaviour as A Time Saver The participants will learn how to develop synergy in a team through: вЂў Proper delegation and tracking вЂў Negotiation of tasks 6. Email Practice and Coaching 10 All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. PERSONAL EFFECTIVENESS Managing Conflict and Disagreement MEDIUM : Cantonese / English COURSE CODE : MCD DURATION : 1 Day FEE : HK$3,480 EARLY BIRD : HK$3,180 6 February, 2015 (Friday) M otivate self and others with calm emotions, use the right method and an influential language to engage others for a mutually-satisfying outcome Managing Conflict and Disagreement in the NLP way Being able to focus positive energy on work results enhances business efficiency and job satisfaction. The workshop will develop the participantsвЂ™ mindset and skill-set as with NLP (neuro-linguistic programming) concepts as follows: 1. 2. 3. 4. 5. 6. Be aware of how NLP principles work Realise how to engage others through trust building Nurture an open attitude in viewing differences Define five components of emotional intelligence Discover how to manage the emotions of self and of othersвЂ™ Learn verbal and VAK вЂ“ Visual, Auditory and Kinesthetic вЂ“ language to develop rapport and liking 7. Adapt own communication style to suit othersвЂ™ styles 8. Motivate self and others to reach common ground 9. Practise the art of listening 10. Select the right conflict management method to resolve differences Target Audience Managers, executives and general staff Methodology В† Lecture В† Role-play В† Case studies В† Self-evaluation В† Exercise В† Video В† Games п‚¤ Course Outline 1. Motivate Self and Others to Reach Common Goal To experience how one could gain confidence in dealing with the impossible, the participants will engage in an activity to realise the power of self-belief in NLP: вЂў Getting connected with others under emotional stress вЂў Creating safety in interaction вЂў Relating the communication behaviours to conflict management 2. View Differences through NLP Principles The participants will understand how to get ready for challenges with an alignment of drive, emotions and reasoning. The alignment will enable them to create the right perception in others through: вЂў Mutual respect вЂў Rapport building skills вЂў Positive spirit 3. Build Trust with a Well-Formed Outcome NLP believes that you get what you focus on. The participants will learn and practise an NLP goal-oriented model to reconcile differences. They will learn how to build openness and trust through finding commonality despite the following obstacles: вЂў Conflict of values вЂў Conflict of communication styles вЂў Conflict of expectations 4. Bridge Differences by Understanding Personality Styles 6. Select Conflict Management Methods The participants will learn how to select conflict management methods that may result in the following outcomes: вЂў Win-win вЂў You win, I lose вЂў I win, you lose 7. Influence Cooperation with a VAK Language When we communicate with someone, we are seeing, hearing and feeling. The words we use are called speech predicates. If we pay attention to the speech predicates used by others, we get insight into their inner world. If we match othersвЂ™ speech predicates, we tend to build deep rapport. The participants will do an exercise to learn the VAK вЂ“ Visual, Auditory and Kinesthetic вЂ“ language that builds rapport in a dialogue. The language creates the following outcome: вЂў Engagement вЂў Commitment 8. Create Influence with Verbal and Non-Verbal Communication Matching othersвЂ™ physiology speeds up the connection on an unconscious level. The participants will practise influential non-verbal communication to add persuasion: вЂў Verbal language engagement вЂў Visual impact and mirroring вЂў Vocal impact and echoing A key NLP principle believes that the person with the most behavioural flexibility will often control any given situation. The participants will practise flexibility in adapting to personality styles. They will learn through a personality profiling questionnaire and case studies on conflict behaviours: вЂў Self behavioural style вЂў Adapting to othersвЂ™ behavioural styles вЂў OthersвЂ™ behavioural styles 9. Listen with Depersonalisation 5. Be Solution-Focused with Positive Energy The participants will integrate the dayвЂ™s learning. They will role play in groups on work-related scenarios that may include: вЂў Meetings вЂў Negotiations вЂў Service situations The participants will view a video and apply a template on channeling positive emotions: вЂў Be aware of the five (5) essential emotional intelligence traits вЂў Avoid silence or violence under stress вЂў Practise steps in driving oneself and others to a practical outcome The participants will learn an NLP tool in listening with depersonalisation and objectivity: вЂў Listen with calm emotions вЂў Identify common agreement вЂў Ask open-ended questions 10. Integrate Skills in Conflict Scenarios Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 11 Specialty Courses The System Requirements Journey MEDIUM : English COURSE CODE : SRJ DURATION : 2 Days FEE : HK$6,380 EARLY BIRD : HK$5,880 19-20 January, 2015 (Monday-Tuesday) A n accurate and acceptable requirement specification remains the most critical element in deploying new technology. Research has shown that mistakes make during this phase is the most common cause for IT project failure. Mistakes made during the requirements gathering and design phase can lead to: вЂў Scope creep вЂў Critical functionality being left out вЂў False assumptions being made вЂў Flaws in design вЂў Wrong solutions being selected вЂў Project overruns The right approach will ensure greater acceptance by users of the final solution, and enable greater levels of success. This 2-day training course takes attendees through the journey of the requirements analysis process. Who Should Attend? Business Analysts, Users, Analyst Programmers, System Architects, IT Procurement Staff, Project Managers, and anyone who wants to understand the latest techniques in developing a Specification of Requirements. Course Styles We identify and address the common mistakes made by many IT professionals and provide case studies as a way to endorse new concepts demonstrated in this course. They will also have access to a range of templates to assist them in their own requirements gathering journey, when they return to work. п‚¤ Course Outline 1.Introduction вЂў вЂў вЂў вЂў Implication of inaccurate requirements Common mistakes made by IT professionals Identifying techniques to address these mistakes Modern business analysis processes (whatвЂ™s the latest trends and what works best in practice) вЂў Techniques to manage and engage stakeholders throughout the journey вЂў The importance of measurement and quantification in the analysis process 2.Requirements Journey вЂў вЂў вЂў вЂў вЂў вЂў вЂў Problem definition and scope management Defining вЂ�as isвЂ™ and вЂ�to beвЂ™ models Preliminary Requirements Definition Techniques for Detailed Requirements Definition Defining critical Non-Functional requirements Testing assumptions and design principles Defining the implementation approach as part of the requirements specification 3.Techniques used in Writing a Specification of Requirements вЂў Business scenario definition вЂў Use Case annotation and modeling (are Use Cases valid for every project?) вЂў Critical Requirements Analysis (how do we define whatвЂ™s critical to the business?) вЂў BPM annotation (why is this becoming so popular?) вЂў Other system modeling techniques (what works and when) вЂў Defining Test Based requirements (How do we define quality) вЂў Designing flexibility вЂў Final documentation format 4.Methods вЂў вЂў вЂў вЂў вЂў вЂў 12 Interviewing techniques Structuring user workshops to define requirements Data collection and analysis techniques Problem definition Gaining formal sign-off by users Strategies for gaining greater user acceptance and adoption All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. Specialty Courses Specialty Courses Business Consulting Skills MEDIUM: English FEE : HK$3,680 COURSE CODE : BCS DURATION : 1 Day EARLY BIRD : HK$3,380 21 January, 2015 (Wednesday) Professional Telephone Skills Workshop MEDIUM: Cantonese / English FEE : HK$3,480 COURSE CODE : PTSW DURATION : 1 Day EARLY BIRD : HK$3,180 22 January, 2015 (Thursday) professionals today need to have excellent technical skills, but they are also require excellent business and consulting skills. These include: вЂў Industry knowledge for the business they work for вЂў Understanding of the concepts of business acumen вЂў Understanding of their organisationвЂ™s culture вЂў Being capable of providing a business solution вЂў Having a strong customer focus вЂў Developing excellent interpersonal and communication skills вЂў Working in teams to solve problems вЂў Ability to analyse problems, information, data and make recommendations This course is designed to demonstrate how commercial consulting practices can assist internal IT groups to deliver superior IT solutions to its customers. It includes many examples based on the presenterвЂ™s extensive experience as a commercial IT Consultant. It also includes workshops and case studies to allow participants to reinforce the skills learned. T he purpose of this course is to provide participants with the skills involved in communicating over the telephone, from identifying the callerвЂ™s needs, to presenting information. Both internal and external callers has been taken into consideration in the design of course coverage. At the completion of the course, participants will be able to: вЂў Get a message across with clarity and tact вЂў Enhance working relationship through effective communication techniques вЂў Handle calls with confidence, enthusiasm and friendliness вЂў Project a professional image through choice of words and tone control Benefits to the organization: вЂў Better public image вЂў Greater customer satisfaction Benefits to the individuals: вЂў Reduced stress вЂў Improved professionalism Training Activities Discussions, exercises, demonstrations, role-plays, games, mini-lectures Who Should Attend All IT staff who have responsibility for service delivery to both internal and external customers, including Business Analysts, IT Support Personnel, System Analysts, Programmers, DBAs, Project Managers, etc. Course Style This course is highly interactive and includes many activities and case studies to endorse the concepts. 1. Introduction to Consulting вЂў What is вЂњConsultingвЂќ and how does it help in the successful delivery of IT solutions вЂў What attributes are required to be a successful IT consultants вЂў Benefits of adopting a вЂњBusiness ApproachвЂќ to technology deployment, and how this is undertaken 2. The Consulting Approach 3. Consulting Skills вЂў Business strategy analysis вЂў Data collection techniques вЂў Problem analysis вЂў Problem resolution and solution determination вЂў Enhancing the consultantвЂ™s communication skills вЂў Interviewing skills вЂў Conducting workshops вЂў Making presentations 1. Introduction Through a demonstration and discussion, participants will learn: вЂў Use of the telephone in modern day business environment вЂў Significance of the first few minutes in communication вЂў Attitude and mindset of the communicator вЂў Self assessment 2. Communication Skills п‚¤ Course Outline вЂў Identifying and qualifying opportunities вЂў Defining the approach and scoping the task вЂў Defining the business problem вЂў Defining the outcome that the customer requires п‚¤ Course Outline вЂў Developing an approach that is acceptable to the customer вЂў Selling the approach to the customer вЂў Identifying potential solutions вЂў Developing a solution вЂў Selling the solution to the customer вЂў Developing a relationship and gaining the clientвЂ™s trust вЂў Negotiation with a range of stakeholders вЂў Team skills вЂў Superior Customer Service skills вЂў Managing customerвЂ™s expectations вЂў Defining the link between Quality and Customer Service Communication is more than telling the other party a message. Through a game, participants will learn the various aspects involved in communication, which will lead to a discussion and practices on: вЂў Active listening вЂў Finding out what the other party wants вЂў Getting your point across вЂў Managing your tone вЂў Handling callers with strong accents 3. Receiving a Call Participants will watch a video clipping here, then discuss and practise work-related examples on: вЂў What to say after picking up the telephone вЂў Handling inquiries вЂў Questioning techniques вЂў What to do when the line is not clear вЂў Taking a message for others вЂў Transferring a call 4. Outbound Calls Participants will watch another video clipping here, then discuss and practise work-related examples on: вЂў What to say after the line is connected вЂў Presenting your message with clarity вЂў Leaving a message 5. Handling Calls Under Stress Most people nowadays are working under intense pressure. Through discussions and role plays, participants will learn: вЂў Techniques to control your emotions вЂў How to remain assertive without being offensive Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 13 Specialty Courses Trainer Profile for the вЂ�Sales Coaching WorkshopвЂ™ of 23 January, 2015 (Friday) Sales Coaching Workshop MEDIUM: Cantonese FEE : HK$3,480 COURSE CODE : SCW DURATION : 1 Day EARLY BIRD : HK$3,180 23 January, 2015 (Friday) Professional Highlights The trainer gained his selling experience when he joined AIA as life insurance counselor in 1983. He was appointed Branch Manager of National Mutual in 1988 where he started to take on roles related to sales management and training. From 1993, he was Director of Sales at Beijing Wei Ying Investment Co Ltd and was responsible for the sales achievement in northern Mainland China. He started rendering high quality training programs to a large spectrum of multi-national organizations in 1998. The trainer runs courses regularly in China. He is recognized as an interactive and energetic trainer because he always stresses вЂ�Being, optimistic, positive and proactive and taking initiative are the core skills of all kinds of skillsвЂ™. His programs are delivered in a relaxed and interactive manner. He takes a result-oriented approach in the form of short lecturing, group activities, group discussions, case studies and role plays. In particular, he always encourages the involvement and participation of the participants. By combining his training and corporate work experience, he believes it is the most effective approach to ensure effectiveness of the programs he delivers. The trainer is a certified facilitator for HuthwaiteвЂ™s SPIN, and for Wilson Learning. He is also a NLP Certified practitioner, and a contracted trainer for many consulting firms in China. He graduated in Sociology from Baptist University Hong Kong. Facilitation Style All programs will be delivered in the form of lecturing, group activity, group discussion, case studies, and role play in a relaxed and interactive manner and with a result-oriented approach. The trainer has delivered programs on вЂў Positive Attitude вЂў Effective Communication Skills вЂў Team Building вЂў To Thrive in the Century of Change (Change Management) вЂў Creative Problem Solving вЂў Motivational Skills вЂў The Art of Leadership вЂў Delegation вЂў Coaching вЂў Time Management вЂў Professional Presentation Skills вЂў Quality Customer Service вЂў Train the Trainer вЂў Professional Selling Skills 14 By completing this curriculum, your sales personnel should be able to: вЂў Overcome coaching fears and create receptivity to coaching вЂў Building team support for coaching and skill improvement вЂў Provide feedback in way that motivates and leads to a positive change вЂў Help salespeople plan their objectives before a call вЂў Observe salespeople and collect relevant information during the call вЂў Use data after a call to determine what coaching is needed вЂў Enhance the ability of sellers to better understand their customers All training modules have variations of the following: вЂў Ice breakers вЂў Input-concise concepts and theories, main focus is on practical demonstration of behaviours вЂў Team or individual activity to reinforce input and increase ability to re-model behaviours вЂў Feedback from Team, Individuals & the Facilitator вЂў Various вЂњgames/activitiesвЂќ to enhance retention of the skills вЂў The activities will either be case studies leading to discussion and/or roleplays, or practical games related to the sales skills and the process Target Audience All sales managers or executives that are struggling to develop the skills of their sales forces п‚¤ Course Outline 1. Why Coach? вЂў Reinforcing skills вЂў Building a common language вЂў Demonstrating management commitment 2. What is Coaching? вЂў Skills Coaching вЂў Strategy Coaching вЂўModeling вЂўTraining 3. Barriers to Coaching вЂў вЂў вЂў вЂў Competing pressure Lack of reinforcement Inadequate models Fear of coaching 4. How to Coach? вЂў The Plan-Do-Review Coaching Cycle вЂў Know what to look for вЂў Observe the sales performance accurately вЂў Help make change happen вЂў The Call Plan Model 5. When to Coach? вЂў Types of calls that may not be suitable for coaching вЂў Types of calls that are suitable for coaching вЂў Selling or Coaching? (three key questions for deciding whether to sell) 6. Who to Coach? вЂў 4 types of salespeople вЂў Where to spend leadership time 7. Role-playing to Practise the Skills 8. Summary, Action Planning and Close of the Seminar All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. Specialty Courses Managing and Measuring Vendor Performance MEDIUM : English COURSE CODE : MMVP DURATION : 1 Day FEE : HK$3,680 EARLY BIRD : HK$3,380 21 January, 2014 (Tuesday) A one-day interactive workshop on how to create truly effective Invitations to tender that improve chances of success outcomes; facilitate supplier evaluation and selection; result in sound procurement decisions; and set the basis for a successful ongoing contract management. Attending this Innovative Training Course will enable you to вЂў Proactively manage and measure the performance of suppliers to support your corporate objectives вЂў Discover effective performance measurement techniques вЂў Establish service levels and quality metrics appropriate to your organization вЂў Create win-win contract relationships вЂў Predict and avoid potential pitfalls вЂў Enhance your service procurement skills вЂў Learn best practice for picking the right supplier for the right reasons вЂў Become an asset to the tender presentation/selection team of your organization Who should attend вЂў Tender Coordinators/Managers вЂў Contract managers вЂў Procurement managers вЂў Purchasing and supply managers вЂў Project Coordinators, Supervisors, Engineers, Administrators вЂў IT Tender and Project Supervisors вЂў Planning Supervisors, Coordinators вЂў Legal Service Managers/Officers вЂў Technical Support Managers вЂў Production Coordinators вЂў Account Managers вЂў Performance Analysts п‚¤ Course Outline 1. Service Level Agreements вЂў вЂў вЂў вЂў вЂў вЂў вЂў вЂў The objectives of SLAs How to prove service quality What SLAs can and cannot do Creating effective key performance and service level indicators Key measurements and activity-based SLAs How to specify the requirement Service levels and support issues What makes good and bad service level metrics 2. Competencies for pre-qualification вЂў Analysing supplier capabilities вЂў Clarifying objectives of buyer and seller вЂў Analysing and evaluating the response вЂў Key criteria for selecting the short list вЂў Creating a successful relationship between buyer and seller 3. Establishing and Measuring Standards of Supplier Performance вЂў вЂў вЂў вЂў вЂў вЂў Creating a successful contracts management structure Creating effective SLAs Ensuring you achieve your quality criteria Setting and monitoring targets Reviewing common methods of measurement:- CPA, PERT and GANTT Establishing Key Performance Indicators, benchmarking and milestones 4. New Techniques in Performance Measurement and Performance Management вЂў Why Performance Measurement and Performance Management are not the same as Contract Management вЂў Performance Measurement Systems вЂў Types of performance measurement indicators вЂў Variance monitoring and evaluation 5. Performance Measurement and Management Issues вЂў вЂў вЂў вЂў вЂў вЂў вЂў вЂў Criteria for good performance measurements What measurements should be candidates for reporting To what extent are these measurable, valid and comprehensive How and to what extent should measurements be disaggregated What comparison information should be reported for the various measurements What explanatory data should be included To what extent are the measurements verifiable How should the information be communicated and displayed, and in what types of documents should the performance data be reported? вЂў What are the costs and feasibility of obtaining and reporting performance information вЂў What are the uses for and who are the users of measurement data Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. 15 Specialty Courses Specialty Courses Negotiating Skills For Buyers MEDIUM: English FEE : HK$3,680 Contract Management COURSE CODE : NSFB DURATION : 1 Day EARLY BIRD : HK$3,380 MEDIUM: English FEE : HK$3,680 26 January, 2015 (Monday) 28 January, 2015 (Wednesday) A one day intensive interactive workshop covering legal, contractual, tendering and negotiating aspects of buying for new buyers and for administration managers who need to negotiate contracts, terms and discounts with outside suppliers of goods and services. Seminar Objective By the end of the seminar, the delegates will have acquired the essential legal background; appreciate terms and conditions of contracts; understand the tendering process; learn techniques to evaluate tenders; and have a grounding in practical negotiating skills. Who should attend The course is particularly suitable for new buyers and for purchasing, sales or marketing managers, supervisors and staff taking up such appointments for the first time. It may also be of benefit to those who have had little formal training in buying and negotiation and who wish to consolidate their experience. How you will benefit You will learn how to: вЂў Use buying drivers and influencers вЂў Handle suppliers to get optimum value for money вЂў Develop Basic negotiating skills п‚¤ Course Outline 1. Purchasing Goods & Services вЂў 'Buyer Beware' вЂў Contract Law вЂў Merchantable Quality вЂў Fitness for Purpose вЂў Warranties & Guarantees вЂў Whose Terms & Conditions? вЂў Model and Standard Conditions вЂў How to specify the requirement вЂў Performance and throughput criteria вЂў The Invitation to Tender вЂў Analysing Quotes & Supplier Capabilities 3. Negotiating Better Terms вЂў Lower Specification вЂў Long Term Contracts вЂў Turnover Discount вЂў Settlement Terms вЂў Retentions вЂў Fixed Price Contracts вЂў Cost Plus Contracts 16 вЂў Call Off & 'Just in Time' вЂў Pricing Structures вЂў Hidden Cost 'Extras' 4. Tactics and Behaviour in Negotiation 2. Conditions, Specification, Tenders & Evaluation COURSE CODE : CTM DURATION : 1 Day EARLY BIRD : HK$3,380 вЂў The Alternative to Negotiated Agreement вЂў Creating a Win/Win Situation вЂў Games plays and counter moves вЂў Negotiating Traps & Escapes вЂў Power in Negotiation using it вЂў Conflict and Influence вЂў Structure and Phases of a Negotiation вЂў Strategy and Tactics вЂў Establishing credibility вЂў Presenting the case вЂў The Art of Listening вЂў Salespersons' Vulnerable Spots O ver half of all outsourcing contracts and up to 30% of other supplier contracts involve dispute: and the causes for dispute invariably go back to the detail of the Tender and its associated contract and Service Level Agreement. That can affect the profitability, reputation, market share and image of the customer organization. This pragmatic workshop will help you to avoid mistakes in Tenders, shows best practice and enables you to create winning Tenders. It de-mystifies the process and provides guidance to developing truly effective Invitations to Tender that make for better vendor evaluation and selection and facilitate ongoing contract management. Who should attend: вЂў Tender Coordinators/Managers, Contract managers, Procurement managers вЂў Purchasing and supply managers вЂў Project Coordinators, Engineers, Administrators вЂў IT Tender and Project Supervisors, Coordinators вЂў Legal Service Managers/Officers вЂў Technical Support Managers, Account Managers, Performance Analysts п‚¤ Course Outline 1.Evaluating Tenders; Vendor Selection and Contract Management вЂў вЂў вЂў вЂў вЂў вЂў вЂў Setting Evaluation Criteria Scoring Methods Examples of Vendor Evaluation вЂ“ case studies What is AQSCIR? Most Economically Advantageous Tender (MEAT) Value for Money (V4$) The Keys to Effective Contract and Vendor Management 2.The Contract Management Process Stage 1: Pre-Award вЂў Procurement Planning, Solicitation Planning, Solicitation вЂў вЂў вЂў вЂў Stage 2: Award The role of specialist purchasing staff and the role of the technical expert: the Decision Making Unit and the Decision Cycle. Advising Successful and Unsuccessful Bidders Contractual Aspects Stage 3: Post Award вЂў Creating a Sound Contract Management Structure вЂў Key Elements in Supplier Management 3.Avoiding and Managing Claims and Disputes вЂў вЂў вЂў вЂў вЂў вЂў Managing Risk Through Effective Contract Drafting Common risks in contracts Potential вЂњWar ZonesвЂќ: How to Avoid Conflict Constructing clauses to minimise risk Implementing risk management techniques Escalation and problem resolution All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. Course Fee Schedule (by Course Date) for November 2014 - February 2015 www.celhk.com Communications Engineering Limited specialises in providing world-class quality Management Skills, Personal Effectiveness, Information Technology and Specialty Training. CEL targets new entrants and seasoned professionals in all business sectors. For more than 25 years, CEL has developed an excellent reputation for delivering real-world value-added training. The clientele includes many Fortune 500 multinational enterprises, HKSAR government, public and private sectors of Greater China and throughout the region. Our carefully-designed course schedule targets to provide continuing, comprehensive and structured suites of courses that meet career development needs of professional staff at all levels. Our current pool of experts are drawn globally from Hong Kong and abroad, allowing us to offer the best combination available in terms of technology, expertise and versatility. Course Date Course Code Course Title Medium of Instruction Duration (Days) Course Fee (HK$) Early Bird Rate (HK$) Early Bird Deadline November 2014 1 Nov-03 INL Innovations in Leadership (a process-focused approach) [E] 1 HK$3,480 HK$3,180 Fri, Oct 10 Nov-04 STM Mastering Strategy and Turning Strategy and Objectives into Action [E] 1 HK$3,480 HK$3,180 Fri, Oct 10 IT- WEB APPLICATION TESTING, CLOUD COMPUTING TECHNOLOGY Nov 03-04 MWEB Mobile Web Systems : Development and Testing (hands-on) NEW [E] 2 HK$6,380 HK$5,880 Fri, Oct 10 Nov 05-06 WAS Web Application Security: Hacker Attacks & Defense (hands-on) [E] 2 HK$6,380 HK$5,880 Fri, Oct 10 Nov-07 CCP Cloud Computing for Business and IT Professionals (hands-on) [E] 1 HK$3,680 HK$3,380 Fri, Oct 10 2 Nov 10-11 WAT Web Application Testing: Principle & Practice (hands-on) [E] 2 HK$6,380 HK$5,880 Fri, Oct 17 Nov 13-14 CCS Cloud Computing Systems : Analysis & Testing (hands-on) [E] 2 HK$6,380 HK$5,880 Fri, Oct 17 Nov-12 WMF Web Marketing Fundementals (hands-on) NEW [E] 1 HK$3,680 HK$3,380 Fri, Oct 17 Nov-13 WIN Win-Win Negotiation [C/E] 1 HK$3,480 HK$3,180 Fri, Oct 17 Nov-14 CH-L Change Leadership [C/E] 1 HK$3,480 HK$3,180 Fri, Oct 17 3 Nov-17 ORM Operational Risk Management [E] 1 HK$3,480 HK$3,180 Fri, Oct 24 Nov-17 STIB Speed Thinking & Ideas Blitz NEW [E] 1 HK$3,480 HK$3,180 Fri, Oct 24 Nov-18 CBRM Crisis, Brand and Reputation Management [E] 1 HK$3,480 HK$3,180 Fri, Oct 24 Nov-18 SWIG SMALL WINS INNOVATION and Growth NEW [E] 1 HK$3,480 HK$3,180 Fri, Oct 24 Nov-19 PWC Presenting With Confidence [C/E] 1 HK$3,480 HK$3,180 Fri, Oct 24 Nov-20-21 SSMS Survivial Skills for Managers and Supervisors [C/E] 2 HK$6,180 HK$5,680 Fri, Oct 24 4 Nov-25 ISW Interviewing Skills to Recruit the Right Candidates [C/E] 2 HK$3,480 HK$3,180 Fri, Oct 31 December 2014 1 Dec-01 EBW Dec-02 ASW 2 Dec-08 SPTM Dec-09 BPR Dec-09 LHPT Dec-10 COMM-NLP Dec-11 CW Dec-11 PMW Effective Business Writing [C/E] 1 HK$3,480 HK$3,180 Assertiveness Skills Workshop [C/E] 1 HK$3,480 HK$3,180 Succession Planning and Identification of Potential and Talents NEW [E] 1 HK$3,480 HK$3,180 How to do Workflow Improvement and NEW [E] 1 HK$3,480 HK$3,180 Business Process Re-engineering Leading a High Performance Team NEW [C/E] 1 HK$3,480 HK$3,180 Mastering Communication - Practical skills using NLPNEW NEW [E] 1 HK$3,480 HK$3,180 Creativity Workshop NEW [C/E] 1 HK$3,480 HK$3,180 Project Management Workshop NEW [C/E] 1 HK$3,480 HK$3,180 Fri, Nov 7 Fri, Nov 7 Fri, Nov 14 Fri, Nov 14 Fri, Nov 14 Fri, Nov 14 Fri, Nov 14 Fri, Nov 14 January 2015 3 4 5 Jan-12 Jan-13-14 Jan-14 Jan-16 Jan-19-20 Jan-21 Jan-21 Jan-22 Jan-23 Jan-26 Jan-27 Jan-28 Jan-29 Jan-30 BCHM MPWWR WIN IFSW SRJ BCS LSW PTSW SCW NSFB MMVP CTM STIB RI Blue Ocean Change Management гЂђи—Ќжµ·и®Љйќ©з®Ўзђ†гЂ‘ Managing People for Win-Win Results Win-Win Negotiation Influecning Others without Formal Authority Systems Requirement Journey Business Consulting Skills Leadership Skills Workshop Professional Telephone Skills Workshop Sales Coaching Workshop NEW Negotiating Skills for Buyers NEW Managing and Measuring Vendor Performance NEW Contract Management NEW Speed Thinking & Ideas Blitz NEW Rapid Innovation NEW [C/E] [C/E] [C/E] [C/E] [E] [E] [C/E] [C/E] [C] [E] [E] [E] [E] [E] 1 2 1 1 2 1 1 1 1 1 1 1 1 1 HK$3,480 HK$6,180 HK$3,480 HK$3,480 HK$6,380 HK$3,680 HK$3,480 HK$3,480 HK$3,480 HK$3,680 HK$3,680 HK$3,680 HK$3,680 HK$3,680 HK$3,180 HK$5,680 HK$3,180 HK$3,180 HK$5,880 HK$3,380 HK$3,180 HK$3,180 HK$3,180 HK$3,380 HK$3,380 HK$3,380 HK$3,380 HK$3,380 Fri, Dec 19 Fri, Dec 19 Fri, Dec 19 Fri, Dec 19 Wed, Dec 24 Wed, Dec 24 Wed, Dec 24 Wed, Dec 24 Wed, Dec 24 Fri, Jan 2 Fri, Jan 2 Fri, Jan 2 Fri, Jan 2 Fri, Jan 2 February 2015 1 2 Feb-04 Feb-05 Feb-06 Feb-06 Feb-09 Feb-11 EMAIL TTM MCD PMC ST-L ST Effective Email Writing Time and Task Management Managing Conflict and Disagreement Performace Management and Coaching Leadership with Sun Tzu гЂђе«еђй �е°Ћж™єж…§гЂ‘е·ҐдЅњеќЉ Strategic Thinking : The Mind of a Strategist [C/E] [C/E] [C/E] [C] [C] [C/E] 1 1 1 1 1 1 HK$3,480 HK$3,480 HK$3,480 HK$3,480 HK$3,480 HK$3,480 HK$3,180 HK$3,180 HK$3,180 HK$3,180 HK$3,180 HK$3,180 Fri, Jan 9 Fri, Jan 9 Fri, Jan 9 Fri, Jan 9 Fri, Jan 16 Fri, Jan 16 Medium of Instruction C Cantonese PPutonghua Please contact CEL for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. EEnglish 17 Course Calendar (by Course Category) for November 2014 - February 2015 www.celhk.com Communications Engineering Limited specialises in providing world-class quality Management Skills, Personal Effectiveness, Information Technology and Specialty Training. CEL targets new entrants and seasoned professionals in all business sectors. For more than 25 years, CEL has developed an excellent reputation for delivering real-world value-added training. The clientele includes many Fortune 500 multinational enterprises, HKSAR government, public and private sectors of Greater China and throughout the region. Our carefully-designed course schedule targets to provide continuing, comprehensive and structured suites of courses that meet career development needs of professional staff at all levels. Our current pool of experts are drawn globally from Hong Kong and abroad, allowing us to offer the best combination available in terms of technology, expertise and versatility. Management Skills & Leadership Personal Effectiveness Innovation in Leadership (a process focused approach) [E] November Speed Thinking & Idea Blitz NEW [E] Nov/Jan Mastering Strategy and Turning Strategy and Objectives into Action [E] November Rapid Innovation NEW [E] Nov/Jan Change Leadership [C/E] November Presenting with Confidence [C/E] Survival Skills for Managers and Supervisors [C/E] November Win-Win Negotiation [C/E] Nov/Jan Leading a High Performance Team [C/E] December Assertiveness Skills Workshop [C/E] December [E] December [C/E] December NEW November Managing People for Win-Win Results [C/E] January Mastering Communications - Practical Skills using NLP NEW Leadership Skills Workshop [C/E] January Creativity Workshop NEW Blue Ocean Change Management гЂђи—Ќжµ·и®Љйќ©з®Ўзђ†гЂ‘ [C/E] January Influencing Others withour Formal Authority [C/E] January Performace Management and Coaching [C] February Effective Email Writing [C/E] February Time and Task Management [C/E] February Managing Conflicts and Disagreement [C/E] February Strategic Thinking : The Mind of a Strategist [C/E] February Leadership with Sun Tzu гЂђе«еђй �е°Ћж™єж…§гЂ‘е·ҐдЅњеќЉ [C] February Specialty Courses Web Marketing Fundamentals NEW IT Courses [E] November Operational Risk Management [E] November Crisis, Brand and Reputation Management [E] November Interviewing Skills to Recruit the Right Candidate [C/E] November Effective Business Writing [C/E] December Succession Planning and Identification of Potential and Talents [E] December NEW NEW [E] December Project Management Workshop NEW [C/E] December The System Requirements Journey [E] January Business Consultation Skills [E] January Professional Telephone Skills Workshop [C/E] January Sales Coaching Workshop [C] January NEW Negotiation Skills for Buyers NEW [E] January Managing and Measuring Vendor Performance NEW [E] January NEW [E] January Forthcoming Courses Blue Ocean Problem Solving and Decision Making и—Ќжµ·и§Јй›Ји€‡ж±єз–[C/P/E] tba Giving Feedback on Work-Related Performance tba tba = to be advised 18 NEW [E] November Cloud Computing System : Analysis and Testing [E] November Web Marketing Fundamentals [E] November NEW Web Application Security : Hackers Attack and Defence [E] November Web Application Testing : Principle & Practice [E] November Cloud Computing for Business and IT Professionals [E] November How to do Work Flow Improvement and Business Process Re-engineering Contract Management Mobile Web System вЂ“ Development and Testing NEW [C/E] Courses Recommended for In House Presentations Team Building in Action Business English and Grammar NEW Train the Trainer [C/P/E] In-House [C/P/E] In-House [C/P/E] In-House Developing Trainers for your Organization [C/P/E] In-House Teamwork & Departmental Collaboration [C/P/E] In-House NEW Collaborating and Doing Business across Cultures NEW [E] In-House Leveraging Cultural Diversity NEW [E] In-House 14-Day Leadership/ Management Development ProgrammeNEW [C/P/E] In-House Strategic Brainstorming/Facilitation Session [C/P/E] In-House NEW Building a High Performance Team [C/P/E] In-House Leading a High Performance Team [C/P/E] In-House Decision Making Skills NEW [C/P/E] In-House Problem Solving Skills NEW [C/P/E] In-House Medium of Instruction C Cantonese PPutonghua EEnglish All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. COURSE ARRANGEMENTS Week Course Date Course Title Course Code Duration (Days) Fees* (HK$) Enroll before these dates to Enjoy our Early Bird Rates Cancellation Deadline Medium January 2015 3 Jan-12, 2015 Blue Ocean Change Management гЂђи—Ќжµ·и®Љйќ©з®Ўзђ†гЂ‘ BCHM 1 HK$3,480 HK$3,180 Dec 19, 2014 Dec 24, 2014 C/E Jan-13-14, 2015 Managing People for Win-Win Results MPWWR 2 HK$6,180 HK$5,680 Dec 19, 2014 Dec 24, 2014 C/E Jan-14, 2015 Win-Win Negotiation WIN 1 HK$3,480 HK$3,180 Dec 19, 2014 Dec 24, 2014 C/E Jan-16, 2015 Influecning Others without Formal Authority IFSW 1 HK$3,480 HK$3,180 Dec 19, 2014 Dec 24, 2014 C/E 4 Jan-19-20, 2015 Systems Requirement Journey SRJ 2 HK$6,380 HK$5,880 Dec 24, 2014 Dec 29, 2014 E Jan-21, 2015 Business Consulting Skills BCS 1 HK$3,680 HK$3,380 Dec 24, 2014 Dec 29, 2014 E Jan-21, 2015 Leadership Skills Workshop LSW 1 HK$3,480 HK$3,180 Dec 24, 2014 Dec 29, 2014 C/E Jan-22, 2015 Professional Telephone Skills Workshop PTSW 1 HK$3,480 HK$3,180 Dec 24, 2014 Dec 29, 2014 C/E Jan-23, 2015 Sales Coaching Workshop NEW SCW 1 HK$3,480 HK$3,180 Dec 24, 2014 Dec 29, 2014 C 5 Jan-26, 2015 Negotiating Skills for Buyers NEW NSFB 1 HK$3,680 HK$3,380 Jan 2, 2015 Jan 7, 2015 E Jan-27, 2015 Managing and Measuring Vendor Performance NEW MMVP 1 HK$3,680 HK$3,380 Jan 2, 2015 Jan 7, 2015 E Jan-28, 2015 Contract Management NEW CTM 1 HK$3,680 HK$3,380 Jan 2, 2015 Jan 7, 2015 E Jan-29, 2015 Speed Thinking & Ideas Blitz NEW STIB 1 HK$3,680 HK$3,380 Jan 2, 2015 Jan 7, 2015 E Jan-30, 2015 Rapid Innovation NEW RI 1 HK$3,680 HK$3,380 Jan 2, 2015 Jan 7, 2015 E February 2015 1 Feb-04, 2015 Effective Email Writing EMAIL 1 HK$3,480 HK$3,180 Jan 9, 2015 Jan 14, 2015 C/E Feb-05, 2015 Time and Task Management TTM 1 HK$3,480 HK$3,180 Jan 9, 2015 Jan 14, 2015 C/E Feb-06, 2015 Managing Conflict and Disagreement MCD 1 HK$3,480 HK$3,180 Jan 9, 2015 Jan 14, 2015 C/E Feb-06, 2015 Performace Management and Coaching PMC 1 HK$3,480 HK$3,180 Jan 9, 2015 Jan 14, 2015 C 2 Feb-09, 2015 Leadership with Sun Tzu гЂђе«еђй �е°Ћж™єж…§гЂ‘е·ҐдЅњеќЉ ST-L 1 HK$3,480 HK$3,180 Jan 16, 2015 Jan 21, 2015 C Feb-11, 2015 Strategic Thinking : The Mind of a Strategist ST 1 HK$3,480 HK$3,180 Jan 16, 2015 Jan 21, 2015 C/E TIME: 9:00 am - 5:00 pm daily VENUE: Regal Hongkong Hotel, Causeway Bay, HK. PAYMENT AND CONFIRMATION: 1. Seminar fees cover full set of course materials, lunch and refreshments. Seminar fees are payable in advance. 2. For enrolment by email, please provide all information per the standard Enrolment Form on this page. 3. For enrolment by fax, mail or email, CEL will issue an acknowledgement fax or email to the Authorized Person the next day from receipt of the enrolment. 4. Enrolments received by fax, mail or email on or before early bird deadline will be entitled to the early bird rate. 5. Joining instructions for confirmed registrations will be sent to the Authorized Person about 2 weeks before the seminar. * Fees includes refreshments and lunch CANCELLATION AND SUBSTITUTION POLICY: 1. There is no cancellation charge for cancellations made on or before the cancellation Deadline. 2. Registrant(s) who fail to attend, or who cancel(s) after the cancellation deadline(s) are liable for the entire fee. 3. All cancellations should be notified in writing. 4. Enrolments received AFTER the cancellation deadline are subject to the same cancellation deadline. 5. Registrants may send substitutions in their place anytime. However, substitutions are not allowed once a seminar has commenced. ENROLMENT ** We accept P. Cards ATTENDANCE CERTIFICATE: A Certificate of Completion will be given to each delegate who have attended more than 70% of the enrolled course(s). CORPORATE DISCOUNT SCHEME & QUANTITY DISCOUNTS: Please visit our Website at www.celhk.com or telephone Ms Mak at 2838 1182 to inquire the above. Communications Engineering Ltd. reserves the right to vary the course programmes or arrangement if this proves necessary. FORM Company Name : Address : Contact Person : (Mr / Ms) Job Title : Direct Line : Email Address : Mobile : Fax : Authorized Person : (Mr/Ms) Job Title : Direct Line : Signature : Date : cel@celhk.com Please contact CEL PD2015-JAN/FEB-all for a quotation if your are interested in organising any of the topics as in-house on-site or off-site training. В© copyright19 About CEL Communications Engineering Limited specialises in providing world-class quality Management Skills, Personal Effectiveness, Information Technology and Specialty Training. CEL targets new entrants and seasoned professionals in all business sectors. For more than 25 years, CEL has developed an excellent reputation for delivering real-world value-added training. The clientele includes many Fortune 500 multinational enterprises, HKSAR government, public and private sectors of Greater China and throughout the region. Our carefully-designed course schedule targets to provide continuing, comprehensive and structured suites of courses that meet career development needs of professional staff at all levels. Our current pool of experts are drawn globally from Hong Kong and abroad, allowing us to offer the best combination available in terms of technology, expertise and versatility. The On-Site Option If there are a group of staff in your organization interested in taking any of these CEL courses, why not consider the On-Site option? We can readily tailor courses to your specific needs, send an expert instructor to your workplace, and help cut costs. If you are interested in organising any of the topics as in-house on-site or off-site traning, and for more information about this service, please contact Miss Mak at CEL at Hong Kong telephone number +852 2824 9978 or at email cel@celhk.com for a quotation and proposal. Trainer Information All public and in-house programs are delivered by Senior Trainers/Consultants of CEL. Please contact CEL for trainer profile(s) if needed. Please contact CEL for quotation if your are interested in organising any of the topics as in-house on-site or off-site training. AnnouncingвЂ¦VOLUME ONE of our brand new In-house Course Catalogue is now available In this volume, we have included a sampler comprising detailed course descriptions for 15 of our many programs which are available and popular as in-house presentations. Versatility + Quality + Bespoke Services Please note that ALL public courses from our monthly catalogues are available for in-house presentation as well. On top of that, should you have some topics in mind but cannot find them in our in-house and/or public catalogues, you are welcomed to inquire if we are able to source/ customise such training programs for you. All in-house programs will bear the same high level of quality which underpin all of our public offerings. Executive Coaching Another new area of professional service available is Executive Coaching. Contact us for a detailed discussion and proposal/quotation. Rooms 802-4, 8/F, Hua Qin International Building, 340 Queen's Road Central, Sheung Wan, Hong Kong Tel: (852) 2838 1182 (General Line) Fax: (852) 2838 7122 Website: www.celhk.com E POSTAGE PAID HONG KONG PORT PAYE Permit No. 1182 RECORD UPDATE вќЏ Please ADD to your mailing list вќЏ Please UPDATE my record вќЏ Please DELETE my record Company: Business Address: Name: (Mr/Mrs) : Job Title: Tel: Fax:Email: Requested by: (Name) Job Title: Tel: All public in-housetheprograms areordelivered bypage Senior Trainers/Consultants of CEL.label. Please contact CEL forfor trainer profile(s) if needed. box and 2. Complete form 3. Fax e-mail this to CEL together with the above Thank you very much your help. 20 Please 1. Tick (вњ“) the appropriate