Field Force Automation Market Size, Share,Growth and Analysis

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Field Force Automation Market Size, Share, Global Insights, Analysis
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Summary
Technavio Announces the Publication of its Research Report – Global Field Force Automation
(FFA) Market 2016-2020
Technavio recognizes the following companies as the key players in the global field force automation
(FFA) market: ClickSoftware, IFS, Oracle, and Servicemax.
Other Prominent Vendors in the market are: Astea International, AT&T, BT Global Services, CGI,
Clevest, Commdel, Ericsson, FieldEZ, GE, IBCS Group, Infosys, Mobiwork, Openstream, PHI Data,
Retriever Communications, Trasys, Ventyx, Verizon, ViryaNet, Wenn Soft, and Zebra Technologies.
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Commenting on the report, an analyst from Technavio’ s team said: “ The growing adoption of
predictive analytics will be a key trend for market growth. In some industries, technicians are
required to make multiple visits to a customer site to ensure that the unit is working properly. A
technician may also have to visit at regular intervals even if the unit is performing perfectly well.
Although this may be useful for the customer, it adds unnecessary costs for the service provider.
Therefore, to reduce this cost, service providers provide predictive analysis feature, which monitors
the FFA solutions and alert technicians if the unit exceeds a specified level. Therefore, predictive
analysis saves expenses but also helps resolve issues before they occur.”
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According to the report, the major key driver for market growth will be the need to control and reduce
cost. The quality of customer service has emerged as an important criterion for organizations to
differentiate themselves in the competitive market landscape. It is imperative for companies to
satisfy and retain customers to cope with growing competitive pressures. Companies are also
focusing on service delivery to retain customers. However, the costs of service have risen in
response to an expanding scope of service needs. Companies have to formulate strategies to
optimize and improve the effectiveness of their field force - to reduce service delivery costs.
Further, the report states that data security and privacy concerns will be a challenge for the market.
As mobile devices are more vulnerable to unauthorized theft and data loss, there is increased
pressure on FFA solutions providers to offer advanced security features embedded with the
applications. The risk of data theft has expanded since critical data is now available outside the
enterprise premises. There have been instances of companies losing confidential corporate
information after devices were stolen or misplaced. In addition, the risk of cyber threats multiplies
when business applications are used on a public network. Vendors have to make additional outlays
for R&D to develop these advanced solutions. A delay may deter end-users from implementing
mobile security solutions.
The study was conducted using an objective combination of primary and secondary information
including inputs from key participants in the industry. The report contains a comprehensive market
and vendor landscape in addition to a SWOT analysis of the key vendors.
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About Field Force Automation
FFA employs a combination of technologies to gather information in real time. The solution makes
use of devices, such as PCs, tablets, mobile phones, PDAs, and wireless devices to collect and
report data from the field to back-end systems (CRM, ERP, or accounting systems) through wireless
connectivity. This allows constant updating of information directly from the field to reduce delays and
eliminate manual errors such as double entry of data. This not only increases the productivity, but
also helps plan delivery schedules, monitor field workers, and reduces inventory maintaining tasks
through real-time information.
Technavio’ s analysts forecast the global field force automation (FFA) market to grow at a CAGR of
12.8% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global field force automation
(FFA) market for 2016-2020. To calculate the market size, the report considers the revenue
generated from the sales of FFA solutions.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
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Technavio's report, Global Field Force Automation (FFA) Market 2016-2020, has been prepared
based on an in-depth market analysis with inputs from industry experts. The report covers the
market landscape and its growth prospects over the coming years. The report also includes a
discussion of the key vendors operating in this market.
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According to the report, the major key driver for market growth will be the need to control and reduce cost. The quality of customer service has emerged as an important criterion for organizations to differentiate themselves in the competitive market landscape. It is imperative for companies to satisfy and retain customers to cope with growing competitive pressures.